About Error Codes
Kraken error codes start with a prefix KT-COUNTRY_CODE-NUMBER
.
The country code CT is a core error for all versions of kraken. All other country codes
will correspond to the universally accepted two-letter code for that country. The number
is a globally unique identifier for that error.
KT-CT-10002
Error Type: SERVICE_AVAILABILITY
Contract termination mutation is not yet supported for business contracts.
Error Message
{
"errors": [
{
"message": "Contract termination mutation is not yet supported for business contracts.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Contract termination mutation is not yet supported for business contracts.",
"errorCode": "KT-CT-10002"
}
}
]
}
KT-CT-10003
Error Type: NOT_FOUND
Contract not found.
Error Message
{
"errors": [
{
"message": "Contract not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Contract not found.",
"errorCode": "KT-CT-10003"
}
}
]
}
KT-CT-10004
Error Type: APPLICATION
Supply loss process instigation has failed during the termination of the contract.
Error Message
{
"errors": [
{
"message": "Supply loss process instigation has failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Supply loss process instigation has failed during the termination of the contract.",
"errorCode": "KT-CT-10004"
}
}
]
}
KT-CT-10005
Error Type: VALIDATION
No identifier or account number was provided to find the contract.
Error Message
{
"errors": [
{
"message": "Missing required parameter: either identifier or accountNumber must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No identifier or account number was provided to find the contract.",
"errorCode": "KT-CT-10005"
}
}
]
}
KT-CT-10006
Error Type: NOT_FOUND
The requested account could not be found.
Error Message
{
"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The requested account could not be found.",
"errorCode": "KT-CT-10006"
}
}
]
}
KT-CT-10007
Error Type: APPLICATION
Unable to terminate contract.
Error Message
{
"errors": [
{
"message": "Unable to terminate contract.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to terminate contract.",
"errorCode": "KT-CT-10007"
}
}
]
}
KT-CT-10008
Error Type: APPLICATION
The contract is currently undergoing an active journey.
Error Message
{
"errors": [
{
"message": "The contract is currently undergoing an active journey.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The contract is currently undergoing an active journey.",
"errorCode": "KT-CT-10008"
}
}
]
}
KT-CT-10011
Error Type: APPLICATION
Unable to vary contract terms.
Error Message
{
"errors": [
{
"message": "Unable to vary contract terms.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to vary contract terms.",
"errorCode": "KT-CT-10011"
}
}
]
}
KT-CT-10012
Error Type: APPLICATION
The contract variation implies a breach of the contract.
Error Message
{
"errors": [
{
"message": "Contract variation implies breach.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The contract variation implies a breach of the contract.",
"errorCode": "KT-CT-10012"
}
}
]
}
KT-CT-10201
Error Type: SERVICE_AVAILABILITY
Auto top-up is disabled for the client.
Error Message
{
"errors": [
{
"message": "Endpoint disabled.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Auto top-up is disabled for the client.",
"errorCode": "KT-CT-10201"
}
}
]
}
KT-CT-10202
Error Type: VALIDATION
No matching device found with the device ID.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No matching device found with the device ID.",
"errorCode": "KT-CT-10202"
}
}
]
}
KT-CT-10203
Error Type: VALIDATION
Device must be a prepay meter.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Device must be a prepay meter.",
"errorCode": "KT-CT-10203"
}
}
]
}
KT-CT-10204
Error Type: VALIDATION
Top-up amount must be at least the minimum allowable auto top-up amount.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Top-up amount must be at least the minimum allowable auto top-up amount.",
"errorCode": "KT-CT-10204"
}
}
]
}
KT-CT-10205
Error Type: NOT_FOUND
No active auto top-up config found with the account number and device ID provided.
Error Message
{
"errors": [
{
"message": "Active auto top-up config not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No active auto top-up config found with the account number and device ID provided.",
"errorCode": "KT-CT-10205"
}
}
]
}
KT-CT-10301
Error Type: VALIDATION
Unable to instigate leave supplier process due to some validation error.
Error Message
{
"errors": [
{
"message": "Unable to instigate leave supplier process.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to instigate leave supplier process due to some validation error.",
"errorCode": "KT-CT-10301"
}
}
]
}
KT-CT-10302
Error Type: NOT_FOUND
Received an invalid reference for a leave supplier process.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Received an invalid reference for a leave supplier process.",
"errorCode": "KT-CT-10302"
}
}
]
}
KT-CT-10303
Error Type: SERVICE_AVAILABILITY
The PrepareAccount mutation is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The PrepareAccount mutation is not enabled in this environment.",
"errorCode": "KT-CT-10303"
}
}
]
}
KT-CT-10304
Error Type: SERVICE_AVAILABILITY
The Leave supplier mutations are not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The Leave supplier mutations are not enabled in this environment.",
"errorCode": "KT-CT-10304"
}
}
]
}
KT-CT-10305
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to cancel leave supplier process - market actions are no longer cancellable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10305"
}
}
]
}
KT-CT-10306
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Failed to cancel leave supplier process - the cancellation workflow has not been configured.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10306"
}
}
]
}
KT-CT-10307
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to cancel leave supplier process - failed to cancel market actions.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10307"
}
}
]
}
KT-CT-10308
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to cancel leave supplier process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10308"
}
}
]
}
KT-CT-10309
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Failed to update leave supplier process - the service is not enabled.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10309"
}
}
]
}
KT-CT-10310
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to update leave supplier process. The process status is not in updatable status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10310"
}
}
]
}
KT-CT-10311
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to cancel leave supplier process. The process status is not in cancellable status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10311"
}
}
]
}
KT-CT-10312
Error Type: SERVICE_AVAILABILITY
The Enrollment mutation is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The Enrollment mutation is not enabled in this environment.",
"errorCode": "KT-CT-10312"
}
}
]
}
KT-CT-10313
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Failed to enroll account.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10313"
}
}
]
}
KT-CT-10314
Error Type: SERVICE_AVAILABILITY
This supply point is already on supply. The supply point must leave supply before a new customer can enrol.
Error Message
{
"errors": [
{
"message": "This supply point is already on supply.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "This supply point is already on supply. The supply point must leave supply before a new customer can enrol.",
"errorCode": "KT-CT-10314"
}
}
]
}
KT-CT-10315
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Unable to begin enrollment journey due to invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-10315"
}
}
]
}
KT-CT-10316
Error Type: VALIDATION
Incorrectly formatted input data to the prepare account mutation.
Error Message
{
"errors": [
{
"message": "Input data has invalid format.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Incorrectly formatted input data to the prepare account mutation.",
"errorCode": "KT-CT-10316"
}
}
]
}
KT-CT-10317
Error Type: APPLICATION
An error occurred when trying to prepare an account.
Error Message
{
"errors": [
{
"message": "An error occured when trying to prepare the account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred when trying to prepare an account.",
"errorCode": "KT-CT-10317"
}
}
]
}
KT-CT-10318
Error Type: VALIDATION
Could not match an enrollment process to the input.
Error Message
{
"errors": [
{
"message": "Enrollment process not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not match an enrollment process to the input.",
"errorCode": "KT-CT-10318"
}
}
]
}
KT-CT-10319
Error Type: APPLICATION
Failed to cancel market actions.
Error Message
{
"errors": [
{
"message": "Enrollment process failed to cancel.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Failed to cancel market actions.",
"errorCode": "KT-CT-10319"
}
}
]
}
KT-CT-10320
Error Type: VALIDATION
Market actions are not in a cancellable state.
Error Message
{
"errors": [
{
"message": "Enrollment process not cancellable.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Market actions are not in a cancellable state.",
"errorCode": "KT-CT-10320"
}
}
]
}
KT-CT-10321
Error Type: SERVICE_AVAILABILITY
Enrollment cancellation workflow has not been configured.
Error Message
{
"errors": [
{
"message": "Enrollment cancellation workflow not defined.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Enrollment cancellation workflow has not been configured.",
"errorCode": "KT-CT-10321"
}
}
]
}
KT-CT-10323
Error Type: SERVICE_AVAILABILITY
Cancellation of occupy property processes is not configured.
Error Message
{
"errors": [
{
"message": "Enrollment process failed to cancel.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Cancellation of occupy property processes is not configured.",
"errorCode": "KT-CT-10323"
}
}
]
}
KT-CT-10324
Error Type: SERVICE_AVAILABILITY
The InitializeAccount mutation is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The InitializeAccount mutation is not enabled in this environment.",
"errorCode": "KT-CT-10324"
}
}
]
}
KT-CT-10325
Error Type: VALIDATION
Incorrectly formatted input data to the initialize account mutation.
Error Message
{
"errors": [
{
"message": "Input data has invalid format.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Incorrectly formatted input data to the initialize account mutation.",
"errorCode": "KT-CT-10325"
}
}
]
}
KT-CT-10326
Error Type: APPLICATION
An error occurred when trying to initialize an account.
Error Message
{
"errors": [
{
"message": "An error occurred when trying to initialize the account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred when trying to initialize an account.",
"errorCode": "KT-CT-10326"
}
}
]
}
KT-CT-10327
Error Type: SERVICE_AVAILABILITY
The InitializeUser mutation is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The InitializeUser mutation is not enabled in this environment.",
"errorCode": "KT-CT-10327"
}
}
]
}
KT-CT-10328
Error Type: VALIDATION
Incorrectly formatted input data to the initialize user mutation.
Error Message
{
"errors": [
{
"message": "Input data has invalid format.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Incorrectly formatted input data to the initialize user mutation.",
"errorCode": "KT-CT-10328"
}
}
]
}
KT-CT-10329
Error Type: APPLICATION
An error occurred when trying to initialize a user.
Error Message
{
"errors": [
{
"message": "An error occurred when trying to initialize the user.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred when trying to initialize a user.",
"errorCode": "KT-CT-10329"
}
}
]
}
KT-CT-10330
Error Type: SERVICE_AVAILABILITY
Unsupported leave supplier type.
Error Message
{
"errors": [
{
"message": "Unsupported leave supplier type.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Unsupported leave supplier type.",
"errorCode": "KT-CT-10330"
}
}
]
}
KT-CT-10331
Error Type: VALIDATION
Process number is required when account and supply points not provided.
Error Message
{
"errors": [
{
"message": "Missing required process number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Process number is required when account and supply points not provided.",
"errorCode": "KT-CT-10331"
}
}
]
}
KT-CT-10332
Error Type: NOT_FOUND
Received an invalid reference for a join supplier process.
Error Message
{
"errors": [
{
"message": "Join supplier process not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Received an invalid reference for a join supplier process.",
"errorCode": "KT-CT-10332"
}
}
]
}
KT-CT-10333
Error Type: VALIDATION
The process number is required to search for a process.
Error Message
{
"errors": [
{
"message": "Missing either number of leave supplier process id.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The process number is required to search for a process.",
"errorCode": "KT-CT-10333"
}
}
]
}
KT-CT-10401
Error Type: NOT_FOUND
The requested task was not found.
Error Message
{
"errors": [
{
"message": "Task not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The requested task was not found.",
"errorCode": "KT-CT-10401"
}
}
]
}
KT-CT-11100
Error Type: SERVICE_AVAILABILITY
API key authentication is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "API key authentication unavailable.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "API key authentication is not enabled in this environment.",
"errorCode": "KT-CT-11100"
}
}
]
}
KT-CT-11101
Error Type: AUTHORIZATION
This likely occurred because Kraken searched for a business by ID but failed to find one.
Error Message
{
"errors": [
{
"message": "The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "This likely occurred because Kraken searched for a business by ID but failed to find one.",
"errorCode": "KT-CT-11101"
}
}
]
}
KT-CT-11103
Error Type: NOT_FOUND
No business was found with the specified external ID.
Error Message
{
"errors": [
{
"message": "Business not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No business was found with the specified external ID.",
"errorCode": "KT-CT-11103"
}
}
]
}
KT-CT-11104
Error Type: APPLICATION
The given account is already linked to a business.
Error Message
{
"errors": [
{
"message": "Business role already allocated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The given account is already linked to a business.",
"errorCode": "KT-CT-11104"
}
}
]
}
KT-CT-11105
Error Type: APPLICATION
The given account is already linked to a business through its portfolio.
Error Message
{
"errors": [
{
"message": "Business role already allocated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The given account is already linked to a business through its portfolio.",
"errorCode": "KT-CT-11105"
}
}
]
}
KT-CT-11106
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-11106"
}
}
]
}
KT-CT-11107
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-11107"
}
}
]
}
KT-CT-11108
Error Type: VALIDATION
Invalid data.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-11108"
}
}
]
}
KT-CT-11109
Error Type: VALIDATION
Invalid data.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-11109"
}
}
]
}
KT-CT-1111
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1111"
}
}
]
}
KT-CT-11110
Error Type: VALIDATION
Invalid data.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-11110"
}
}
]
}
KT-CT-11111
Error Type: VALIDATION
The provided segment name does not exist.
Error Message
{
"errors": [
{
"message": "Segment does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided segment name does not exist.",
"errorCode": "KT-CT-11111"
}
}
]
}
KT-CT-1112
Error Type: AUTHORIZATION
You must provide the AUTHORIZATION header while executing the query/mutation.
Error Message
{
"errors": [
{
"message": "'Authorization' header not provided.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "You must provide the AUTHORIZATION header while executing the query/mutation.",
"errorCode": "KT-CT-1112"
}
}
]
}
KT-CT-1120
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The Kraken Token has expired.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1120"
}
}
]
}
KT-CT-11201
Error Type: APPLICATION
No Collection Process Records associated with id.
Error Message
{
"errors": [
{
"message": "No Collection Process Records associated with id.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Collection Process Records associated with id.",
"errorCode": "KT-CT-11201"
}
}
]
}
KT-CT-11202
Error Type: APPLICATION
No External reference provided.
Error Message
{
"errors": [
{
"message": "No External reference provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No External reference provided.",
"errorCode": "KT-CT-11202"
}
}
]
}
KT-CT-11203
Error Type: APPLICATION
No Completion reason provided.
Error Message
{
"errors": [
{
"message": "No Completion reason provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Completion reason provided.",
"errorCode": "KT-CT-11203"
}
}
]
}
KT-CT-11204
Error Type: APPLICATION
No Completion details provided.
Error Message
{
"errors": [
{
"message": "No Completion details provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Completion details provided.",
"errorCode": "KT-CT-11204"
}
}
]
}
KT-CT-11205
Error Type: APPLICATION
Item already associated to collection process.
Error Message
{
"errors": [
{
"message": "Item already associated to collection process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Item already associated to collection process.",
"errorCode": "KT-CT-11205"
}
}
]
}
KT-CT-11206
Error Type: APPLICATION
Unable to retrieve disconnection related data for collection process.
Error Message
{
"errors": [
{
"message": "Unable to retrieve disconnection related data for collection process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to retrieve disconnection related data for collection process.",
"errorCode": "KT-CT-11206"
}
}
]
}
KT-CT-1121
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Please use Kraken Token to issue long-lived refresh tokens.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1121"
}
}
]
}
KT-CT-1122
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Long-lived refresh tokens can only be issued for account users.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1122"
}
}
]
}
KT-CT-1128
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1128"
}
}
]
}
KT-CT-1129
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1129"
}
}
]
}
KT-CT-1130
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1130"
}
}
]
}
KT-CT-11301
Error Type: VALIDATION
Account not in a dunning process for the given path name.
Error Message
{
"errors": [
{
"message": "Account not in a dunning process for the given path name.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account not in a dunning process for the given path name.",
"errorCode": "KT-CT-11301"
}
}
]
}
KT-CT-11302
Error Type: VALIDATION
No active dunning process found.
Error Message
{
"errors": [
{
"message": "No active dunning process found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No active dunning process found.",
"errorCode": "KT-CT-11302"
}
}
]
}
KT-CT-11303
Error Type: VALIDATION
Multiple active dunning processes found.
Error Message
{
"errors": [
{
"message": "Multiple active dunning processes found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Multiple active dunning processes found.",
"errorCode": "KT-CT-11303"
}
}
]
}
KT-CT-11304
Error Type: VALIDATION
Either the start date is before today or the stop date is before the start date.
Error Message
{
"errors": [
{
"message": "Dunning pause process failed verifying the dates.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Either the start date is before today or the stop date is before the start date.",
"errorCode": "KT-CT-11304"
}
}
]
}
KT-CT-11305
Error Type: APPLICATION
Pausing the dunning process failed.
Error Message
{
"errors": [
{
"message": "Pausing the dunning process failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Pausing the dunning process failed.",
"errorCode": "KT-CT-11305"
}
}
]
}
KT-CT-11306
Error Type: APPLICATION
Withdrawing the dunning process failed.
Error Message
{
"errors": [
{
"message": "Withdrawing the dunning process failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Withdrawing the dunning process failed.",
"errorCode": "KT-CT-11306"
}
}
]
}
KT-CT-1131
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1131"
}
}
]
}
KT-CT-1132
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1132"
}
}
]
}
KT-CT-1133
Error Type: APPLICATION
There was a problem requesting password reset email.
Error Message
{
"errors": [
{
"message": "Unable to request password reset email.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem requesting password reset email.",
"errorCode": "KT-CT-1133"
}
}
]
}
KT-CT-11331
Error Type: VALIDATION
Invalid input baseUrl
Error Message
{
"errors": [
{
"message": "Invalid input data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input baseUrl",
"errorCode": "KT-CT-11331"
}
}
]
}
KT-CT-1134
Error Type: VALIDATION
The refresh token has expired.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The refresh token has expired.",
"errorCode": "KT-CT-1134"
}
}
]
}
KT-CT-1135
Error Type: VALIDATION
Please make sure the refresh token is correct.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure the refresh token is correct.",
"errorCode": "KT-CT-1135"
}
}
]
}
KT-CT-1145
Error Type: AUTHORIZATION
No account/user was found with the specified details: either the details do not match or the account does not meet the conditions required to use this mutation.
Error Message
{
"errors": [
{
"message": "Account/user details do not match.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "No account/user was found with the specified details: either the details do not match or the account does not meet the conditions required to use this mutation.",
"errorCode": "KT-CT-1145"
}
}
]
}
KT-CT-11501
Error Type: NOT_FOUND
Voice campaign not found.
Error Message
{
"errors": [
{
"message": "Voice campaign not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Voice campaign not found.",
"errorCode": "KT-CT-11501"
}
}
]
}
KT-CT-11502
Error Type: APPLICATION
Cannot remove items from multiple campaigns at once.
Error Message
{
"errors": [
{
"message": "Cannot remove items from multiple campaigns at once.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot remove items from multiple campaigns at once.",
"errorCode": "KT-CT-11502"
}
}
]
}
KT-CT-11503
Error Type: VALIDATION
One or more campaign items are invalid and cannot be created.
Error Message
{
"errors": [
{
"message": "One or more campaign items are invalid and cannot be created.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more campaign items are invalid and cannot be created.",
"errorCode": "KT-CT-11503"
}
}
]
}
KT-CT-11504
Error Type: APPLICATION
The batch of campaign items is too large.
Error Message
{
"errors": [
{
"message": "The batch of campaign items is too large.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The batch of campaign items is too large.",
"errorCode": "KT-CT-11504"
}
}
]
}
KT-CT-11505
Error Type: NOT_FOUND
Voice campaign item not found.
Error Message
{
"errors": [
{
"message": "Voice campaign item not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Voice campaign item not found.",
"errorCode": "KT-CT-11505"
}
}
]
}
KT-CT-11601
Error Type: APPLICATION
Cannot start collection proceeding, proceeding for this account already exists.
Error Message
{
"errors": [
{
"message": "Cannot start collection proceeding, proceeding for this account already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot start collection proceeding, proceeding for this account already exists.",
"errorCode": "KT-CT-11601"
}
}
]
}
KT-CT-11602
Error Type: APPLICATION
Could not find DCA with that name.
Error Message
{
"errors": [
{
"message": "Could not find DCA with that name.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not find DCA with that name.",
"errorCode": "KT-CT-11602"
}
}
]
}
KT-CT-11603
Error Type: APPLICATION
Could not stop debt collection proceeding.
Error Message
{
"errors": [
{
"message": "Could not stop debt collection proceeding.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not stop debt collection proceeding.",
"errorCode": "KT-CT-11603"
}
}
]
}
KT-CT-11604
Error Type: APPLICATION
Active debt collection proceeding does not exist for account.
Error Message
{
"errors": [
{
"message": "Active debt collection proceeding does not exist for account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Active debt collection proceeding does not exist for account.",
"errorCode": "KT-CT-11604"
}
}
]
}
KT-CT-11605
Error Type: APPLICATION
Multiple active Proceeding's found for same agency and campaign on account.
Error Message
{
"errors": [
{
"message": "Multiple active Proceeding's found for same agency and campaign on account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Multiple active Proceeding's found for same agency and campaign on account.",
"errorCode": "KT-CT-11605"
}
}
]
}
KT-CT-11606
Error Type: APPLICATION
Debt Collection Agency cannot use campaign.
Error Message
{
"errors": [
{
"message": "Debt Collection Agency cannot use campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Debt Collection Agency cannot use campaign.",
"errorCode": "KT-CT-11606"
}
}
]
}
KT-CT-11607
Error Type: NOT_FOUND
Invalid ledger number for debt collection proceeding.
Error Message
{
"errors": [
{
"message": "Invalid ledger number for debt collection proceeding.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Invalid ledger number for debt collection proceeding.",
"errorCode": "KT-CT-11607"
}
}
]
}
KT-CT-11608
Error Type: VALIDATION
Ledger does not belong to account.
Error Message
{
"errors": [
{
"message": "Ledger does not belong to account.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ledger does not belong to account.",
"errorCode": "KT-CT-11608"
}
}
]
}
KT-CT-11610
Error Type: APPLICATION
Unable to edit the debt collection proceeding.
Error Message
{
"errors": [
{
"message": "unable to edit the debt collection proceeding.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to edit the debt collection proceeding.",
"errorCode": "KT-CT-11610"
}
}
]
}
KT-CT-11802
Error Type: NOT_FOUND
Call not found.
Error Message
{
"errors": [
{
"message": "Call not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Call not found.",
"errorCode": "KT-CT-11802"
}
}
]
}
KT-CT-11803
Error Type: APPLICATION
Unable to enqueue the call.
Error Message
{
"errors": [
{
"message": "Unable to enqueue the call.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to enqueue the call.",
"errorCode": "KT-CT-11803"
}
}
]
}
KT-CT-11804
Error Type: NOT_FOUND
Work schedule not found.
Error Message
{
"errors": [
{
"message": "Work schedule not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Work schedule not found.",
"errorCode": "KT-CT-11804"
}
}
]
}
KT-CT-11805
Error Type: VALIDATION
The input for creating an inbound call is invalid.
Error Message
{
"errors": [
{
"message": "Invalid input for creating an inbound call.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The input for creating an inbound call is invalid.",
"errorCode": "KT-CT-11805"
}
}
]
}
KT-CT-11806
Error Type: VALIDATION
Call metadata item key cannot be an empty string.
Error Message
{
"errors": [
{
"message": "Call metadata item key cannot be an empty string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Call metadata item key cannot be an empty string.",
"errorCode": "KT-CT-11806"
}
}
]
}
KT-CT-11807
Error Type: VALIDATION
A call metadata item with this key already exists for this call.
Error Message
{
"errors": [
{
"message": "A call metadata item with this key already exists for this call.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "A call metadata item with this key already exists for this call.",
"errorCode": "KT-CT-11807"
}
}
]
}
KT-CT-11808
Error Type: APPLICATION
Unable to associate account to call.
Error Message
{
"errors": [
{
"message": "Unable to associate account to call.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to associate account to call.",
"errorCode": "KT-CT-11808"
}
}
]
}
KT-CT-11809
Error Type: APPLICATION
Call tag not found.
Error Message
{
"errors": [
{
"message": "Call tag not found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Call tag not found.",
"errorCode": "KT-CT-11809"
}
}
]
}
KT-CT-1199
Error Type: AUTHORIZATION
There were too many requests. Please try again later.
Error Message
{
"errors": [
{
"message": "Too many requests.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "There were too many requests. Please try again later.",
"errorCode": "KT-CT-1199"
}
}
]
}
KT-CT-12003
Error Type: VALIDATION
One or more of the product brands are not valid. Check the product brand code.
Error Message
{
"errors": [
{
"message": "Specified product brand does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more of the product brands are not valid. Check the product brand code.",
"errorCode": "KT-CT-12003"
}
}
]
}
KT-CT-12004
Error Type: VALIDATION
One or more of the product tags are not valid. Check the product tag type.
Error Message
{
"errors": [
{
"message": "Invalid product tag type.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more of the product tags are not valid. Check the product tag type.",
"errorCode": "KT-CT-12004"
}
}
]
}
KT-CT-12005
Error Type: VALIDATION
One or more of the terms and conditions types are not valid. Check the terms and conditions type names.
Error Message
{
"errors": [
{
"message": "A selection of a terms and conditions type does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more of the terms and conditions types are not valid. Check the terms and conditions type names.",
"errorCode": "KT-CT-12005"
}
}
]
}
KT-CT-12006
Error Type: VALIDATION
Ensure that the submit characteristic overrides are in the correct format.
Error Message
{
"errors": [
{
"message": "Provided product characteristic overrides are not in the correct format.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ensure that the submit characteristic overrides are in the correct format.",
"errorCode": "KT-CT-12006"
}
}
]
}
KT-CT-12007
Error Type: APPLICATION
Unable to create product.
Error Message
{
"errors": [
{
"message": "Unable to create product.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create product.",
"errorCode": "KT-CT-12007"
}
}
]
}
KT-CT-12008
Error Type: APPLICATION
The provided product does not exist.
Error Message
{
"errors": [
{
"message": "Unable to find the product.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided product does not exist.",
"errorCode": "KT-CT-12008"
}
}
]
}
KT-CT-12009
Error Type: APPLICATION
Products that are priced must have a specification. Check the product configuration and try again.
Error Message
{
"errors": [
{
"message": "Specified product does not have a specification.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Products that are priced must have a specification. Check the product configuration and try again.",
"errorCode": "KT-CT-12009"
}
}
]
}
KT-CT-12010
Error Type: APPLICATION
Unable to find the product's specification.
Error Message
{
"errors": [
{
"message": "Unable to find the product's specification.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to find the product's specification.",
"errorCode": "KT-CT-12010"
}
}
]
}
KT-CT-12011
Error Type: APPLICATION
The list of provided prices contains validation errors. Check the price format.
Error Message
{
"errors": [
{
"message": "The list of provided prices contains validation errors.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The list of provided prices contains validation errors. Check the price format.",
"errorCode": "KT-CT-12011"
}
}
]
}
KT-CT-12012
Error Type: APPLICATION
The effective start period must start from the current date, check the start date.
Error Message
{
"errors": [
{
"message": "Product prices start date is in the past.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The effective start period must start from the current date, check the start date.",
"errorCode": "KT-CT-12012"
}
}
]
}
KT-CT-12013
Error Type: APPLICATION
The effective start period must not overlap with existing prices.
Error Message
{
"errors": [
{
"message": "Product prices would overwrite existing prices.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The effective start period must not overlap with existing prices.",
"errorCode": "KT-CT-12013"
}
}
]
}
KT-CT-12101
Error Type: NOT_FOUND
The payment instruction was not found.
Error Message
{
"errors": [
{
"message": "Payment instruction not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The payment instruction was not found.",
"errorCode": "KT-CT-12101"
}
}
]
}
KT-CT-12102
Error Type: APPLICATION
Payment vendor is not support.
Error Message
{
"errors": [
{
"message": "Payment vendor not supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment vendor is not support.",
"errorCode": "KT-CT-12102"
}
}
]
}
KT-CT-12103
Error Type: NOT_FOUND
Missing payment metadata from vendor.
Error Message
{
"errors": [
{
"message": "Missing payment metadata from vendor.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Missing payment metadata from vendor.",
"errorCode": "KT-CT-12103"
}
}
]
}
KT-CT-12104
Error Type: APPLICATION
Unable to fetch or generate payment fingerprint.
Error Message
{
"errors": [
{
"message": "Unable to fetch or generate payment fingerprint.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch or generate payment fingerprint.",
"errorCode": "KT-CT-12104"
}
}
]
}
KT-CT-12105
Error Type: APPLICATION
Risk list item addition failed.
Error Message
{
"errors": [
{
"message": "Risk list item addition failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Risk list item addition failed.",
"errorCode": "KT-CT-12105"
}
}
]
}
KT-CT-12106
Error Type: APPLICATION
Risk list item removal failed.
Error Message
{
"errors": [
{
"message": "Risk list item removal failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Risk list item removal failed.",
"errorCode": "KT-CT-12106"
}
}
]
}
KT-CT-12201
Error Type: NOT_FOUND
Could not find a matching campaign.
Error Message
{
"errors": [
{
"message": "Campaign not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not find a matching campaign.",
"errorCode": "KT-CT-12201"
}
}
]
}
KT-CT-12202
Error Type: NOT_FOUND
Could not find a matching supply point.
Error Message
{
"errors": [
{
"message": "Supply point not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not find a matching supply point.",
"errorCode": "KT-CT-12202"
}
}
]
}
KT-CT-12203
Error Type: VALIDATION
The market supply point is not supported.
Error Message
{
"errors": [
{
"message": "Market supply point not supported.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The market supply point is not supported.",
"errorCode": "KT-CT-12203"
}
}
]
}
KT-CT-12204
Error Type: APPLICATION
The specified market supply point is not linked to the provided account.
Error Message
{
"errors": [
{
"message": "Market supply point is not associated with the account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The specified market supply point is not linked to the provided account.",
"errorCode": "KT-CT-12204"
}
}
]
}
KT-CT-12301
Error Type: NOT_FOUND
Could not find a matching Complaint.
Error Message
{
"errors": [
{
"message": "Complaint not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not find a matching Complaint.",
"errorCode": "KT-CT-12301"
}
}
]
}
KT-CT-12401
Error Type: APPLICATION
There was a problem while attempting to create the offer group.
Error Message
{
"errors": [
{
"message": "Unable to create offer group.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while attempting to create the offer group.",
"errorCode": "KT-CT-12401"
}
}
]
}
KT-CT-12402
Error Type: APPLICATION
There was a problem while attempting to accept the offer.
Error Message
{
"errors": [
{
"message": "Unable to accept offer.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while attempting to accept the offer.",
"errorCode": "KT-CT-12402"
}
}
]
}
KT-CT-1401
Error Type: VALIDATION
Invalid data.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-1401"
}
}
]
}
KT-CT-1402
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to create account reminder.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1402"
}
}
]
}
KT-CT-1403
Error Type: VALIDATION
This reminder type, with its current configuration, requires an assignee user or team to be explicitly provided. If this reminder is meant to auto assign, please ensure that the reminder type is correct and properly configured.
Error Message
{
"errors": [
{
"message": "Missing user or team assignee.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This reminder type, with its current configuration, requires an assignee user or team to be explicitly provided. If this reminder is meant to auto assign, please ensure that the reminder type is correct and properly configured.",
"errorCode": "KT-CT-1403"
}
}
]
}
KT-CT-1404
Error Type: VALIDATION
Reminders cannot be created with a reminder type that is deprecated.
Error Message
{
"errors": [
{
"message": "This reminder type is deprecated.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Reminders cannot be created with a reminder type that is deprecated.",
"errorCode": "KT-CT-1404"
}
}
]
}
KT-CT-1405
Error Type: VALIDATION
Reminders can be assigned to either a user or a team, not to both.
Error Message
{
"errors": [
{
"message": "Both user and team assignee provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Reminders can be assigned to either a user or a team, not to both.",
"errorCode": "KT-CT-1405"
}
}
]
}
KT-CT-1501
Error Type: NOT_FOUND
The requested agreement was not found.
Error Message
{
"errors": [
{
"message": "Agreement not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The requested agreement was not found.",
"errorCode": "KT-CT-1501"
}
}
]
}
KT-CT-1502
Error Type: APPLICATION
The agreement could not be revoked as it's already been billed.
Error Message
{
"errors": [
{
"message": "Billed agreements cannot be revoked.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The agreement could not be revoked as it's already been billed.",
"errorCode": "KT-CT-1502"
}
}
]
}
KT-CT-1503
Error Type: VALIDATION
The agreement validto date must be later than the validfrom date.
Error Message
{
"errors": [
{
"message": "Agreement valid_to date must be later than valid_from date.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The agreement valid_to date must be later than the valid_from date.",
"errorCode": "KT-CT-1503"
}
}
]
}
KT-CT-1504
Error Type: VALIDATION
The account number does not match with the agreement account number.
Error Message
{
"errors": [
{
"message": "Account does not match with the agreement.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account number does not match with the agreement account number.",
"errorCode": "KT-CT-1504"
}
}
]
}
KT-CT-1505
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to edit agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1505"
}
}
]
}
KT-CT-1506
Error Type: APPLICATION
Agreement period is not within the supply and property period.
Error Message
{
"errors": [
{
"message": "Agreement period is not within the supply and property period.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement period is not within the supply and property period.",
"errorCode": "KT-CT-1506"
}
}
]
}
KT-CT-1507
Error Type: APPLICATION
Agreement product switch date is not within the acceptable range.
Error Message
{
"errors": [
{
"message": "Agreement product switch date is not within the acceptable range.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement product switch date is not within the acceptable range.",
"errorCode": "KT-CT-1507"
}
}
]
}
KT-CT-1509
Error Type: APPLICATION
Unable to create agreement.
Error Message
{
"errors": [
{
"message": "Unable to create agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create agreement.",
"errorCode": "KT-CT-1509"
}
}
]
}
KT-CT-1602
Error Type: VALIDATION
One or more serializers did not have valid input values.
Error Message
{
"errors": [
{
"message": "Serializer validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more serializers did not have valid input values.",
"errorCode": "KT-CT-1602"
}
}
]
}
KT-CT-1605
Error Type: VALIDATION
The necessary information to complete the request is missing from the input, or the provided information is invalid.
Error Message
{
"errors": [
{
"message": "Invalid input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The necessary information to complete the request is missing from the input, or the provided information is invalid.",
"errorCode": "KT-CT-1605"
}
}
]
}
KT-CT-1606
Error Type: NOT_FOUND
No query or mutation with the given name was found in the schema.
Error Message
{
"errors": [
{
"message": "Query/Mutation not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No query or mutation with the given name was found in the schema.",
"errorCode": "KT-CT-1606"
}
}
]
}
KT-CT-1607
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Value cannot be empty.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1607"
}
}
]
}
KT-CT-1701
Error Type: NOT_FOUND
Given brand does not exist.
Error Message
{
"errors": [
{
"message": "Brand does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Given brand does not exist.",
"errorCode": "KT-CT-1701"
}
}
]
}
KT-CT-3815
Error Type: NOT_FOUND
Check the account number and active agreements.
Error Message
{
"errors": [
{
"message": "No active payment schedule found for this account.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check the account number and active agreements.",
"errorCode": "KT-CT-3815"
}
}
]
}
KT-CT-3820
Error Type: VALIDATION
Ledger number should be used, as a string starting with 'L-'
Error Message
{
"errors": [
{
"message": "Received both ledger ID and number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ledger number should be used, as a string starting with 'L-'",
"errorCode": "KT-CT-3820"
}
}
]
}
KT-CT-3821
Error Type: VALIDATION
Ledger number should be used, as a string starting with 'L-'
Error Message
{
"errors": [
{
"message": "Received neither ledger ID nor ledger number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ledger number should be used, as a string starting with 'L-'",
"errorCode": "KT-CT-3821"
}
}
]
}
KT-CT-3822
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3822"
}
}
]
}
KT-CT-3823
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3823"
}
}
]
}
KT-CT-3824
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3824"
}
}
]
}
KT-CT-3825
Error Type: NOT_FOUND
No credit transfer permission found.
Error Message
{
"errors": [
{
"message": "Credit transfer permission not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No credit transfer permission found.",
"errorCode": "KT-CT-3825"
}
}
]
}
KT-CT-3827
Error Type: APPLICATION
The ledger selected is not valid.
Error Message
{
"errors": [
{
"message": "The ledger is not valid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The ledger selected is not valid.",
"errorCode": "KT-CT-3827"
}
}
]
}
KT-CT-3828
Error Type: APPLICATION
At least one of the provided ledgers must be a credit storage ledger.
Error Message
{
"errors": [
{
"message": "At least one of the provided ledgers must be a credit storage ledger.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "At least one of the provided ledgers must be a credit storage ledger.",
"errorCode": "KT-CT-3828"
}
}
]
}
KT-CT-3829
Error Type: APPLICATION
A credit transfer permission already exists for the given source and target.
Error Message
{
"errors": [
{
"message": "The credit transfer permission already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A credit transfer permission already exists for the given source and target.",
"errorCode": "KT-CT-3829"
}
}
]
}
KT-CT-3830
Error Type: VALIDATION
The action specified for the scheduled transaction is not a CHARGE or CREDIT.
Error Message
{
"errors": [
{
"message": "Invalid action.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The action specified for the scheduled transaction is not a CHARGE or CREDIT.",
"errorCode": "KT-CT-3830"
}
}
]
}
KT-CT-3831
Error Type: VALIDATION
Could not create scheduled transactions due to invalid input.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not create scheduled transactions due to invalid input.",
"errorCode": "KT-CT-3831"
}
}
]
}
KT-CT-3921
Error Type: NOT_FOUND
No account found with the given account number.
Error Message
{
"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No account found with the given account number.",
"errorCode": "KT-CT-3921"
}
}
]
}
KT-CT-3922
Error Type: NOT_FOUND
No ledger found given the account object and ledger number.
Error Message
{
"errors": [
{
"message": "Ledger not found for the account.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No ledger found given the account object and ledger number.",
"errorCode": "KT-CT-3922"
}
}
]
}
KT-CT-3923
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3923"
}
}
]
}
KT-CT-3924
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3924"
}
}
]
}
KT-CT-3926
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3926"
}
}
]
}
KT-CT-3927
Error Type: VALIDATION
The amount requested for repayment is too low. Amount must be greater than than zero. Please request an amount greater than zero.
Error Message
{
"errors": [
{
"message": "Invalid Amount.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The amount requested for repayment is too low. Amount must be greater than than zero. Please request an amount greater than zero.",
"errorCode": "KT-CT-3927"
}
}
]
}
KT-CT-3928
Error Type: VALIDATION
The provided idempotency key has already been used with another repayment request. Please re-request with a unique idempotency key
Error Message
{
"errors": [
{
"message": "Idempotency key used for another repayment request.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided idempotency key has already been used with another repayment request. Please re-request with a unique idempotency key",
"errorCode": "KT-CT-3928"
}
}
]
}
KT-CT-3929
Error Type: VALIDATION
The payment requested for refund is not in a refundable state. Only 'cleared' payments can be requested for refund.
Error Message
{
"errors": [
{
"message": "The payment is not in a refundable state.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The payment requested for refund is not in a refundable state. Only 'cleared' payments can be requested for refund.",
"errorCode": "KT-CT-3929"
}
}
]
}
KT-CT-3930
Error Type: VALIDATION
The repayment or refund request does not exist. Please check the request_id.
Error Message
{
"errors": [
{
"message": "The repayment or refund request does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The repayment or refund request does not exist. Please check the request_id.",
"errorCode": "KT-CT-3930"
}
}
]
}
KT-CT-3931
Error Type: VALIDATION
This repayment or refund request cannot be cancelled.
Error Message
{
"errors": [
{
"message": "This repayment or refund request cannot be cancelled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This repayment or refund request cannot be cancelled.",
"errorCode": "KT-CT-3931"
}
}
]
}
KT-CT-3932
Error Type: VALIDATION
Payment date must not be in the past.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Payment date must not be in the past.",
"errorCode": "KT-CT-3932"
}
}
]
}
KT-CT-3933
Error Type: APPLICATION
The refund amount is greater than the payment amount.
Error Message
{
"errors": [
{
"message": "Refund amount greater than payment amount.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The refund amount is greater than the payment amount.",
"errorCode": "KT-CT-3933"
}
}
]
}
KT-CT-3934
Error Type: APPLICATION
Repayment request already approved.
Error Message
{
"errors": [
{
"message": "Repayment request already approved.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Repayment request already approved.",
"errorCode": "KT-CT-3934"
}
}
]
}
KT-CT-3935
Error Type: APPLICATION
Repayment request cannot be paid.
Error Message
{
"errors": [
{
"message": "Repayment request cannot be paid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Repayment request cannot be paid.",
"errorCode": "KT-CT-3935"
}
}
]
}
KT-CT-3937
Error Type: APPLICATION
This payment type cannot be refunded.
Error Message
{
"errors": [
{
"message": "Payment not eligible for refund.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This payment type cannot be refunded.",
"errorCode": "KT-CT-3937"
}
}
]
}
KT-CT-3940
Error Type: VALIDATION
Could not validate bank details input.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not validate bank details input.",
"errorCode": "KT-CT-3940"
}
}
]
}
KT-CT-3941
Error Type: VALIDATION
Could not update payment schedule amount due to invalid input.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update payment schedule amount due to invalid input.",
"errorCode": "KT-CT-3941"
}
}
]
}
KT-CT-3942
Error Type: APPLICATION
Could not update payment schedule as an unexpected error occurred.
Error Message
{
"errors": [
{
"message": "An unexpected error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not update payment schedule as an unexpected error occurred.",
"errorCode": "KT-CT-3942"
}
}
]
}
KT-CT-3943
Error Type: VALIDATION
Payments cannot be made to the provided ledger.
Error Message
{
"errors": [
{
"message": "Invalid ledger.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Payments cannot be made to the provided ledger.",
"errorCode": "KT-CT-3943"
}
}
]
}
KT-CT-3944
Error Type: NOT_FOUND
Account repayment does not exist. Please check the repayment_id.
Error Message
{
"errors": [
{
"message": "Account repayment does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Account repayment does not exist. Please check the repayment_id.",
"errorCode": "KT-CT-3944"
}
}
]
}
KT-CT-3945
Error Type: APPLICATION
Unable to allow a repayment to be submitted.
Error Message
{
"errors": [
{
"message": "Unable to allow a repayment to be submitted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to allow a repayment to be submitted.",
"errorCode": "KT-CT-3945"
}
}
]
}
KT-CT-3946
Error Type: APPLICATION
Unable to block a repayment from being submitted.
Error Message
{
"errors": [
{
"message": "Unable to block a repayment from being submitted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to block a repayment from being submitted.",
"errorCode": "KT-CT-3946"
}
}
]
}
KT-CT-3947
Error Type: APPLICATION
Could not create a payment schedule as an unexpected error occurred.
Error Message
{
"errors": [
{
"message": "An unexpected error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not create a payment schedule as an unexpected error occurred.",
"errorCode": "KT-CT-3947"
}
}
]
}
KT-CT-3950
Error Type: APPLICATION
The provided reason text is too long.
Error Message
{
"errors": [
{
"message": "The provided reason text is too long.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided reason text is too long.",
"errorCode": "KT-CT-3950"
}
}
]
}
KT-CT-3953
Error Type: APPLICATION
The payment schedule is not a balance triggered schedule.
Error Message
{
"errors": [
{
"message": "The payment schedule is not a balance triggered schedule.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment schedule is not a balance triggered schedule.",
"errorCode": "KT-CT-3953"
}
}
]
}
KT-CT-3954
Error Type: APPLICATION
Payment cancellation failed.
Error Message
{
"errors": [
{
"message": "Payment cancellation failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment cancellation failed.",
"errorCode": "KT-CT-3954"
}
}
]
}
KT-CT-3955
Error Type: APPLICATION
Payment cannot be cancelled.
Error Message
{
"errors": [
{
"message": "Payment cannot be cancelled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment cannot be cancelled.",
"errorCode": "KT-CT-3955"
}
}
]
}
KT-CT-3956
Error Type: APPLICATION
Temporary error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Temporary error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Temporary error occurred. Please try again later.",
"errorCode": "KT-CT-3956"
}
}
]
}
KT-CT-3957
Error Type: VALIDATION
Please provide the collection method for the payment.
Error Message
{
"errors": [
{
"message": "No collection method provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide the collection method for the payment.",
"errorCode": "KT-CT-3957"
}
}
]
}
KT-CT-3958
Error Type: VALIDATION
Please provide one of either ledger ID or ledger number.
Error Message
{
"errors": [
{
"message": "Provide either ledger ID or ledger number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide one of either ledger ID or ledger number.",
"errorCode": "KT-CT-3958"
}
}
]
}
KT-CT-3959
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3959"
}
}
]
}
KT-CT-3960
Error Type: VALIDATION
Could not update schedule's payment day due to invalid input: should be an integer lower than or equal to 28.
Error Message
{
"errors": [
{
"message": "Invalid value for payment day.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update schedule's payment day due to invalid input: should be an integer lower than or equal to 28.",
"errorCode": "KT-CT-3960"
}
}
]
}
KT-CT-3961
Error Type: AUTHORIZATION
Payment schedule linked to payment plan cannot be updated.
Error Message
{
"errors": [
{
"message": "Cannot update plan-associated payment schedule.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "Payment schedule linked to payment plan cannot be updated.",
"errorCode": "KT-CT-3961"
}
}
]
}
KT-CT-3962
Error Type: VALIDATION
At least one of paymentday or paymentamount must be provided and different from existing value.
Error Message
{
"errors": [
{
"message": "No new value provided to update payment schedule.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "At least one of payment_day or payment_amount must be provided and different from existing value.",
"errorCode": "KT-CT-3962"
}
}
]
}
KT-CT-3963
Error Type: APPLICATION
The payment adequacy data could not be calculated at the moment.
Error Message
{
"errors": [
{
"message": "Could not calculate live PA data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment adequacy data could not be calculated at the moment.",
"errorCode": "KT-CT-3963"
}
}
]
}
KT-CT-3967
Error Type: APPLICATION
Payment method is not valid on the specified ledger(s) during the period specified.
Error Message
{
"errors": [
{
"message": "Payment method is not valid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment method is not valid on the specified ledger(s) during the period specified.",
"errorCode": "KT-CT-3967"
}
}
]
}
KT-CT-3968
Error Type: APPLICATION
The payment preference cannot be changed until a later date.
Error Message
{
"errors": [
{
"message": "Preference cannot be set this soon.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment preference cannot be changed until a later date.",
"errorCode": "KT-CT-3968"
}
}
]
}
KT-CT-3969
Error Type: APPLICATION
This change requires a payment schedule change; the schedule must change on the correct day of the week to avoid changing the trigger day.
Error Message
{
"errors": [
{
"message": "Preferences must change on a specific day of the week for weekly schedules.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This change requires a payment schedule change; the schedule must change on the correct day of the week to avoid changing the trigger day.",
"errorCode": "KT-CT-3969"
}
}
]
}
KT-CT-3970
Error Type: APPLICATION
The account failed the eligibility checks for amending payments.
Error Message
{
"errors": [
{
"message": "The account cannot amend payments.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The account failed the eligibility checks for amending payments.",
"errorCode": "KT-CT-3970"
}
}
]
}
KT-CT-3971
Error Type: VALIDATION
The provided owners for the payment instruction are not valid.
Error Message
{
"errors": [
{
"message": "Instruction owners are not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided owners for the payment instruction are not valid.",
"errorCode": "KT-CT-3971"
}
}
]
}
KT-CT-4011
Error Type: NOT_FOUND
Ensure the ID is a valid integer.
Error Message
{
"errors": [
{
"message": "No meter points found with the given ID.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Ensure the ID is a valid integer.",
"errorCode": "KT-CT-4011"
}
}
]
}
KT-CT-4023
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4023"
}
}
]
}
KT-CT-4122
Error Type: VALIDATION
The email is not valid.
Error Message
{
"errors": [
{
"message": "Invalid email.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The email is not valid.",
"errorCode": "KT-CT-4122"
}
}
]
}
KT-CT-4123
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4123"
}
}
]
}
KT-CT-4124
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4124"
}
}
]
}
KT-CT-4125
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4125"
}
}
]
}
KT-CT-4136
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Cannot set comms preference to email when account has no email.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4136"
}
}
]
}
KT-CT-4145
Error Type: VALIDATION
The address is not valid.
Error Message
{
"errors": [
{
"message": "Invalid address.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The address is not valid.",
"errorCode": "KT-CT-4145"
}
}
]
}
KT-CT-4155
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4155"
}
}
]
}
KT-CT-4177
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.",
"errorCode": "KT-CT-4177"
}
}
]
}
KT-CT-4178
Error Type: NOT_FOUND
Check the account number.
Error Message
{
"errors": [
{
"message": "No account found with given account number.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check the account number.",
"errorCode": "KT-CT-4178"
}
}
]
}
KT-CT-4179
Error Type: NOT_FOUND
Check the metadata key.
Error Message
{
"errors": [
{
"message": "No metadata found with given key.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check the metadata key.",
"errorCode": "KT-CT-4179"
}
}
]
}
KT-CT-4180
Error Type: VALIDATION
Account note must be a valid string.
Error Message
{
"errors": [
{
"message": "Account note must be a valid string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account note must be a valid string.",
"errorCode": "KT-CT-4180"
}
}
]
}
KT-CT-4183
Error Type: VALIDATION
The search terms value(s) provided did not all pass validation.
Error Message
{
"errors": [
{
"message": "One of more search terms failed validations.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The search terms value(s) provided did not all pass validation.",
"errorCode": "KT-CT-4183"
}
}
]
}
KT-CT-4184
Error Type: VALIDATION
Exactly one of phoneNumber or portfolioNumber must be provided.
Error Message
{
"errors": [
{
"message": "Exactly one of phoneNumber or portfolioNumber must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Exactly one of phoneNumber or portfolioNumber must be provided.",
"errorCode": "KT-CT-4184"
}
}
]
}
KT-CT-4185
Error Type: APPLICATION
Unable to object to change of supplier process.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to object to change of supplier process.",
"errorCode": "KT-CT-4185"
}
}
]
}
KT-CT-4190
Error Type: APPLICATION
Unable to verify product eligibility for product enrolment candidate.
Error Message
{
"errors": [
{
"message": "Error while defining product eligibility for product enrolment candidate.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to verify product eligibility for product enrolment candidate.",
"errorCode": "KT-CT-4190"
}
}
]
}
KT-CT-4191
Error Type: VALIDATION
This likely occurred because the type is incorrect or the code is wrong/expired.
Error Message
{
"errors": [
{
"message": "Error while verifying the customer.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This likely occurred because the type is incorrect or the code is wrong/expired. ",
"errorCode": "KT-CT-4191"
}
}
]
}
KT-CT-4194
Error Type: APPLICATION
The verification type provided is not supported by any method yet.
Error Message
{
"errors": [
{
"message": "Verification type not supported yet.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The verification type provided is not supported by any method yet.",
"errorCode": "KT-CT-4194"
}
}
]
}
KT-CT-4231
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4231"
}
}
]
}
KT-CT-4232
Error Type: VALIDATION
Cannot update the status to an invalid Request status
Error Message
{
"errors": [
{
"message": "Status passed is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot update the status to an invalid Request status",
"errorCode": "KT-CT-4232"
}
}
]
}
KT-CT-4233
Error Type: NOT_FOUND
The requested resource does not exist.
Error Message
{
"errors": [
{
"message": "Request does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The requested resource does not exist.",
"errorCode": "KT-CT-4233"
}
}
]
}
KT-CT-4234
Error Type: VALIDATION
The Request has a terminal state and cannot be updated
Error Message
{
"errors": [
{
"message": "Terminated Request cannot be updated.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The Request has a terminal state and cannot be updated",
"errorCode": "KT-CT-4234"
}
}
]
}
KT-CT-4301
Error Type: NOT_FOUND
We were unable to find a device for the given account. Please check that the account number (and property ID) is correct.
Error Message
{
"errors": [
{
"message": "Unable to find device for given account.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "We were unable to find a device for the given account. Please check that the account number (and property ID) is correct.",
"errorCode": "KT-CT-4301"
}
}
]
}
KT-CT-4303
Error Type: SERVICE_AVAILABILITY
Unable to fetch heat pump device status.
Error Message
{
"errors": [
{
"message": "Unable to fetch device status.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Unable to fetch heat pump device status.",
"errorCode": "KT-CT-4303"
}
}
]
}
KT-CT-4304
Error Type: APPLICATION
Unable to request provisioning claim certificate.
Error Message
{
"errors": [
{
"message": "Error in preprovisioning step for Octopus Heat Pump.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to request provisioning claim certificate.",
"errorCode": "KT-CT-4304"
}
}
]
}
KT-CT-4305
Error Type: SERVICE_AVAILABILITY
Could not fetch heat pump device configuration.
Error Message
{
"errors": [
{
"message": "Unable to fetch heating controller configuration.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Could not fetch heat pump device configuration.",
"errorCode": "KT-CT-4305"
}
}
]
}
KT-CT-4306
Error Type: APPLICATION
Unable to set mode for heating controller zone.
Error Message
{
"errors": [
{
"message": "Error setting mode for heat pump controller zone.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set mode for heating controller zone.",
"errorCode": "KT-CT-4306"
}
}
]
}
KT-CT-4307
Error Type: APPLICATION
Unable to de-provision device.
Error Message
{
"errors": [
{
"message": "Error deprovisioning an Octopus heat pump.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to de-provision device.",
"errorCode": "KT-CT-4307"
}
}
]
}
KT-CT-4308
Error Type: APPLICATION
Unable to set schedules for heating controller zone.
Error Message
{
"errors": [
{
"message": "Error setting schedule(s) for heat pump controller zone.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set schedules for heating controller zone.",
"errorCode": "KT-CT-4308"
}
}
]
}
KT-CT-4309
Error Type: APPLICATION
Unable to remove sensor from heat pump controller.
Error Message
{
"errors": [
{
"message": "Error trying to remove sensor from heat pump controller.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to remove sensor from heat pump controller.",
"errorCode": "KT-CT-4309"
}
}
]
}
KT-CT-4310
Error Type: APPLICATION
The OCPP authentication journey could not be triggered.
Error Message
{
"errors": [
{
"message": "Unable to register OCPP authentication details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The OCPP authentication journey could not be triggered.",
"errorCode": "KT-CT-4310"
}
}
]
}
KT-CT-4311
Error Type: APPLICATION
It cannot be confirmed whether a device is successfully connected to OCPP.
Error Message
{
"errors": [
{
"message": "Unable to confirm OCPP connection.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "It cannot be confirmed whether a device is successfully connected to OCPP.",
"errorCode": "KT-CT-4311"
}
}
]
}
KT-CT-4312
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to register device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4312"
}
}
]
}
KT-CT-4313
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Could not find KrakenFlex device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4313"
}
}
]
}
KT-CT-4314
Error Type: APPLICATION
Provider is not supported.
Error Message
{
"errors": [
{
"message": "Unable to get provider details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Provider is not supported.",
"errorCode": "KT-CT-4314"
}
}
]
}
KT-CT-4315
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to re-authenticate device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4315"
}
}
]
}
KT-CT-4319
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Unable to get Enode link session.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-4319"
}
}
]
}
KT-CT-4321
Error Type: VALIDATION
One or more serializers did not have valid input values.
Error Message
{
"errors": [
{
"message": "Serializer validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more serializers did not have valid input values.",
"errorCode": "KT-CT-4321"
}
}
]
}
KT-CT-4322
Error Type: APPLICATION
Unable to complete the registration of the KrakenFlex device.
Error Message
{
"errors": [
{
"message": "Unable to complete registration error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to complete the registration of the KrakenFlex device.",
"errorCode": "KT-CT-4322"
}
}
]
}
KT-CT-4323
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4323"
}
}
]
}
KT-CT-4324
Error Type: APPLICATION
Another device registration is already in progress.
Error Message
{
"errors": [
{
"message": "Device already registered error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Another device registration is already in progress.",
"errorCode": "KT-CT-4324"
}
}
]
}
KT-CT-4326
Error Type: SERVICE_AVAILABILITY
Unable to retrieve consumption (charge) cost for device(s).
Error Message
{
"errors": [
{
"message": "Could not get consumption cost data.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Unable to retrieve consumption (charge) cost for device(s).",
"errorCode": "KT-CT-4326"
}
}
]
}
KT-CT-4328
Error Type: VALIDATION
Enode link session data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Enode link session data is invalid.",
"errorCode": "KT-CT-4328"
}
}
]
}
KT-CT-4329
Error Type: VALIDATION
Set room temperature data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Set room temperature data is invalid.",
"errorCode": "KT-CT-4329"
}
}
]
}
KT-CT-4332
Error Type: VALIDATION
Provisioning claim request parameters are invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Provisioning claim request parameters are invalid.",
"errorCode": "KT-CT-4332"
}
}
]
}
KT-CT-4333
Error Type: VALIDATION
Set zone mode setting data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Set zone mode setting data is invalid.",
"errorCode": "KT-CT-4333"
}
}
]
}
KT-CT-4334
Error Type: VALIDATION
Zone schedule parameters data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Zone schedule parameters data is invalid.",
"errorCode": "KT-CT-4334"
}
}
]
}
KT-CT-4336
Error Type: APPLICATION
Unable to set hot water state.
Error Message
{
"errors": [
{
"message": "Unable to set hot water state.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set hot water state.",
"errorCode": "KT-CT-4336"
}
}
]
}
KT-CT-4337
Error Type: APPLICATION
Unable to set climate control state.
Error Message
{
"errors": [
{
"message": "Unable to set climate control state.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set climate control state.",
"errorCode": "KT-CT-4337"
}
}
]
}
KT-CT-4339
Error Type: APPLICATION
Your device charging preferences could not be fetched.
Error Message
{
"errors": [
{
"message": "Your device charging preferences could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Your device charging preferences could not be fetched.",
"errorCode": "KT-CT-4339"
}
}
]
}
KT-CT-4340
Error Type: APPLICATION
Unable to fetch planned dispatches.
Error Message
{
"errors": [
{
"message": "Unable to fetch planned dispatches.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch planned dispatches.",
"errorCode": "KT-CT-4340"
}
}
]
}
KT-CT-4341
Error Type: APPLICATION
Unable to fetch completed dispatches.
Error Message
{
"errors": [
{
"message": "Unable to fetch completed dispatches.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch completed dispatches.",
"errorCode": "KT-CT-4341"
}
}
]
}
KT-CT-4343
Error Type: APPLICATION
Unable to fetch electric vehicles list for make.
Error Message
{
"errors": [
{
"message": "Unable to fetch electric vehicles list for make.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch electric vehicles list for make.",
"errorCode": "KT-CT-4343"
}
}
]
}
KT-CT-4344
Error Type: APPLICATION
Make is not supported by provider.
Error Message
{
"errors": [
{
"message": "Make is not supported by provider.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Make is not supported by provider.",
"errorCode": "KT-CT-4344"
}
}
]
}
KT-CT-4346
Error Type: APPLICATION
Unable to set the room temperature.
Error Message
{
"errors": [
{
"message": "Unable to set the room temperature.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set the room temperature.",
"errorCode": "KT-CT-4346"
}
}
]
}
KT-CT-4350
Error Type: APPLICATION
Check that the device is currently authenticated.
Error Message
{
"errors": [
{
"message": "Unable to de-authenticate device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Check that the device is currently authenticated.",
"errorCode": "KT-CT-4350"
}
}
]
}
KT-CT-4352
Error Type: APPLICATION
It is not possible to currently de-authenticate this device. Please try again later.
Error Message
{
"errors": [
{
"message": "This device cannot currently be de-authenticated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "It is not possible to currently de-authenticate this device. Please try again later.",
"errorCode": "KT-CT-4352"
}
}
]
}
KT-CT-4353
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "An error occurred while trying to update your charging preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4353"
}
}
]
}
KT-CT-4354
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Unable to cancel boost charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4354"
}
}
]
}
KT-CT-4355
Error Type: APPLICATION
It is not currently possible to initiate a test charge. Please check that a test charge is not already in progress and that your vehicle is plugged in at home.
Error Message
{
"errors": [
{
"message": "Unable to trigger charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "It is not currently possible to initiate a test charge. Please check that a test charge is not already in progress and that your vehicle is plugged in at home.",
"errorCode": "KT-CT-4355"
}
}
]
}
KT-CT-4356
Error Type: APPLICATION
The device is not ready for boost charging.
Error Message
{
"errors": [
{
"message": "A boost charge cannot currently be performed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The device is not ready for boost charging.",
"errorCode": "KT-CT-4356"
}
}
]
}
KT-CT-4357
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Unable to trigger boost charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4357"
}
}
]
}
KT-CT-4358
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Unable to suspend device control.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4358"
}
}
]
}
KT-CT-4359
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Unable to resume device control.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4359"
}
}
]
}
KT-CT-4360
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "Device status could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4360"
}
}
]
}
KT-CT-4361
Error Type: NOT_FOUND
Check that you have provided the correct make of heat pump.
Error Message
{
"errors": [
{
"message": "No heat pumps of that make found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check that you have provided the correct make of heat pump.",
"errorCode": "KT-CT-4361"
}
}
]
}
KT-CT-4362
Error Type: VALIDATION
If the device is an EVSE (Electric Vehicle Supply Equipment, aka. EV charge point) that uses OCPP, check that the ESVE is correctly connected to the CSMS (Charging Station Management System).
Error Message
{
"errors": [
{
"message": "Device not ready for test charge.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "If the device is an EVSE (Electric Vehicle Supply Equipment, aka. EV charge point) that uses OCPP, check that the ESVE is correctly connected to the CSMS (Charging Station Management System).",
"errorCode": "KT-CT-4362"
}
}
]
}
KT-CT-4363
Error Type: APPLICATION
Please check that your device is set up correctly with the manufacturer.
Error Message
{
"errors": [
{
"message": "No capable devices found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please check that your device is set up correctly with the manufacturer.",
"errorCode": "KT-CT-4363"
}
}
]
}
KT-CT-4364
Error Type: APPLICATION
Please provide a providerDeviceId to specify one of these devices.
Error Message
{
"errors": [
{
"message": "Multiple devices found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please provide a providerDeviceId to specify one of these devices.",
"errorCode": "KT-CT-4364"
}
}
]
}
KT-CT-4365
Error Type: APPLICATION
Problems fetching telemetry data. Please try again later.
Error Message
{
"errors": [
{
"message": "Device telemetry data could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Problems fetching telemetry data. Please try again later.",
"errorCode": "KT-CT-4365"
}
}
]
}
KT-CT-4368
Error Type: VALIDATION
Telemetry API did not return valid data. Please try again later.
Error Message
{
"errors": [
{
"message": "Telemetry API did not return valid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Telemetry API did not return valid data. Please try again later.",
"errorCode": "KT-CT-4368"
}
}
]
}
KT-CT-4370
Error Type: APPLICATION
Telemetry data unavailable. Please try again later.
Error Message
{
"errors": [
{
"message": "Device telemetry data unavailable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Telemetry data unavailable. Please try again later.",
"errorCode": "KT-CT-4370"
}
}
]
}
KT-CT-4371
Error Type: APPLICATION
Onboarding wizard not found with ID. Please pass a correct ID.
Error Message
{
"errors": [
{
"message": "Onboarding wizard ID is invalid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding wizard not found with ID. Please pass a correct ID.",
"errorCode": "KT-CT-4371"
}
}
]
}
KT-CT-4372
Error Type: APPLICATION
Onboarding process can not be updated simultaneously. Please try again later.
Error Message
{
"errors": [
{
"message": "Simultaneous attempts to update onboarding process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding process can not be updated simultaneously. Please try again later.",
"errorCode": "KT-CT-4372"
}
}
]
}
KT-CT-4374
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{
"errors": [
{
"message": "An error occurred while trying to set your device preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4374"
}
}
]
}
KT-CT-4375
Error Type: APPLICATION
Incorrect or missing parameters supplied for onboarding step.
Error Message
{
"errors": [
{
"message": "Incorrect or missing parameters for SmartFlex onboarding step.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Incorrect or missing parameters supplied for onboarding step.",
"errorCode": "KT-CT-4375"
}
}
]
}
KT-CT-4376
Error Type: APPLICATION
Onboarding step cannot be completed. Please try again later.
Error Message
{
"errors": [
{
"message": "Unable to complete onboarding step. Please try again later.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding step cannot be completed. Please try again later.",
"errorCode": "KT-CT-4376"
}
}
]
}
KT-CT-4377
Error Type: APPLICATION
Invalid step ID provided for onboarding step
Error Message
{
"errors": [
{
"message": "Invalid onboarding step ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid step ID provided for onboarding step",
"errorCode": "KT-CT-4377"
}
}
]
}
KT-CT-4378
Error Type: APPLICATION
Mismatch between input params expected by the step and input params given.
Error Message
{
"errors": [
{
"message": "Invalid input or step id. Please make sure you are using the correct step id and providing the expected input params.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Mismatch between input params expected by the step and input params given.",
"errorCode": "KT-CT-4378"
}
}
]
}
KT-CT-4379
Error Type: APPLICATION
Vehicle is not ready for a test charge.
Error Message
{
"errors": [
{
"message": "Vehicle is not ready for a test charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Vehicle is not ready for a test charge.",
"errorCode": "KT-CT-4379"
}
}
]
}
KT-CT-4381
Error Type: APPLICATION
Invalid time range provided to get heat pump performance data. endat should be after the countreset time.
Error Message
{
"errors": [
{
"message": "Invalid time range provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid time range provided to get heat pump performance data. end_at should be after the count_reset time.",
"errorCode": "KT-CT-4381"
}
}
]
}
KT-CT-4384
Error Type: APPLICATION
Unable to update heat pump zone names.
Error Message
{
"errors": [
{
"message": "Error trying to update heat pump zone names.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to update heat pump zone names.",
"errorCode": "KT-CT-4384"
}
}
]
}
KT-CT-4410
Error Type: VALIDATION
The postcode is not valid.
Error Message
{
"errors": [
{
"message": "Invalid postcode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The postcode is not valid.",
"errorCode": "KT-CT-4410"
}
}
]
}
KT-CT-4412
Error Type: VALIDATION
The supplied address didn't pass validation. Refer to the validationErrors object for more detail.
Error Message
{
"errors": [
{
"message": "The supplied address is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The supplied address didn't pass validation. Refer to the validationErrors object for more detail.",
"errorCode": "KT-CT-4412"
}
}
]
}
KT-CT-4501
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4501"
}
}
]
}
KT-CT-4616
Error Type: APPLICATION
Unable to create a quote.
Error Message
{
"errors": [
{
"message": "Unable to create a quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create a quote.",
"errorCode": "KT-CT-4616"
}
}
]
}
KT-CT-4619
Error Type: NOT_FOUND
Check the quote code for correctness.
Error Message
{
"errors": [
{
"message": "Quote with given code not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check the quote code for correctness.",
"errorCode": "KT-CT-4619"
}
}
]
}
KT-CT-4623
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4623"
}
}
]
}
KT-CT-4624
Error Type: VALIDATION
Product code has not been quoted for this supply point. Check the product code.
Error Message
{
"errors": [
{
"message": "Unable to accept the given product code.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Product code has not been quoted for this supply point. Check the product code.",
"errorCode": "KT-CT-4624"
}
}
]
}
KT-CT-4626
Error Type: VALIDATION
Product not selected for the given quote code, select a product and try again.
Error Message
{
"errors": [
{
"message": "No product selected for the given quote code.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Product not selected for the given quote code, select a product and try again.",
"errorCode": "KT-CT-4626"
}
}
]
}
KT-CT-4631
Error Type: APPLICATION
Unable to quote the selected market.
Error Message
{
"errors": [
{
"message": "Unable to quote for the chosen market.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to quote the selected market.",
"errorCode": "KT-CT-4631"
}
}
]
}
KT-CT-4632
Error Type: VALIDATION
Invalid recipient information. Must provide one of email or mobile number.
Error Message
{
"errors": [
{
"message": "Invalid recipient information.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid recipient information. Must provide one of email or mobile number.",
"errorCode": "KT-CT-4632"
}
}
]
}
KT-CT-4633
Error Type: SERVICE_AVAILABILITY
The ScheduleQuoteFollowUp mutation is not enabled in this environment.
Error Message
{
"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The ScheduleQuoteFollowUp mutation is not enabled in this environment.",
"errorCode": "KT-CT-4633"
}
}
]
}
KT-CT-4634
Error Type: NOT_FOUND
Check quoted product id for correctness.
Error Message
{
"errors": [
{
"message": "Quoted product with given id not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Check quoted product id for correctness.",
"errorCode": "KT-CT-4634"
}
}
]
}
KT-CT-4635
Error Type: VALIDATION
Submit a quoted product id for each quoted supply point on the quote request.
Error Message
{
"errors": [
{
"message": "Missing a quoted product for at least one quoted supply point on the quote request.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Submit a quoted product id for each quoted supply point on the quote request.",
"errorCode": "KT-CT-4635"
}
}
]
}
KT-CT-4636
Error Type: VALIDATION
Ensure the quoted product relates to a product.
Error Message
{
"errors": [
{
"message": "Quoted product not linked to a product.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ensure the quoted product relates to a product.",
"errorCode": "KT-CT-4636"
}
}
]
}
KT-CT-4645
Error Type: APPLICATION
No supply point found belonging to the account for the provided identifier.
Error Message
{
"errors": [
{
"message": "No supply point found belonging to the account for the provided identifier.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No supply point found belonging to the account for the provided identifier.",
"errorCode": "KT-CT-4645"
}
}
]
}
KT-CT-4719
Error Type: APPLICATION
Please check the supply point id.
Error Message
{
"errors": [
{
"message": "No supply point found for identifier provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please check the supply point id.",
"errorCode": "KT-CT-4719"
}
}
]
}
KT-CT-4910
Error Type: NOT_FOUND
Invalid input data.
Error Message
{
"errors": [
{
"message": "No product exists with the given input.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Invalid input data.",
"errorCode": "KT-CT-4910"
}
}
]
}
KT-CT-4924
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4924"
}
}
]
}
KT-CT-4930
Error Type: APPLICATION
Unsupported market.
Error Message
{
"errors": [
{
"message": "Unsupported market.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unsupported market.",
"errorCode": "KT-CT-4930"
}
}
]
}
KT-CT-5211
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The charge reason with the requested code is deprecated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5211"
}
}
]
}
KT-CT-5212
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The charge reason with the requested code does not exist.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5212"
}
}
]
}
KT-CT-5213
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5213"
}
}
]
}
KT-CT-5311
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The credit reason with the requested code is deprecated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5311"
}
}
]
}
KT-CT-5312
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The credit reason with the requested code does not exist.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5312"
}
}
]
}
KT-CT-5313
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "An error occurred whilst posting the credit.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5313"
}
}
]
}
KT-CT-5314
Error Type: APPLICATION
The net amount and sales tax do not add up to the gross amount.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The net amount and sales tax do not add up to the gross amount.",
"errorCode": "KT-CT-5314"
}
}
]
}
KT-CT-5315
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5315"
}
}
]
}
KT-CT-5316
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5316"
}
}
]
}
KT-CT-5411
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Invalid token or no push notification binding found for the given account user.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5411"
}
}
]
}
KT-CT-5412
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "No account user exists with the given id.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5412"
}
}
]
}
KT-CT-5413
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5413"
}
}
]
}
KT-CT-5414
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5414"
}
}
]
}
KT-CT-5415
Error Type: NOT_FOUND
No account user was found with the specified external ID.
Error Message
{
"errors": [
{
"message": "Account user not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No account user was found with the specified external ID.",
"errorCode": "KT-CT-5415"
}
}
]
}
KT-CT-5420
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-5420"
}
}
]
}
KT-CT-5421
Error Type: NOT_FOUND
No account user was found with the specified number.
Error Message
{
"errors": [
{
"message": "Account user not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No account user was found with the specified number.",
"errorCode": "KT-CT-5421"
}
}
]
}
KT-CT-5422
Error Type: VALIDATION
A 'user_number' must be passed when using an Organization role.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "A 'user_number' must be passed when using an Organization role.",
"errorCode": "KT-CT-5422"
}
}
]
}
KT-CT-5450
Error Type: VALIDATION
Given password fails password policy requirements.
Error Message
{
"errors": [
{
"message": "Password is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Given password fails password policy requirements.",
"errorCode": "KT-CT-5450"
}
}
]
}
KT-CT-5460
Error Type: VALIDATION
Given old password is invalid.
Error Message
{
"errors": [
{
"message": "Old password is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Given old password is invalid.",
"errorCode": "KT-CT-5460"
}
}
]
}
KT-CT-5511
Error Type: APPLICATION
Unable to submit feedback due to missing feedback_id.
Error Message
{
"errors": [
{
"message": "The feedback_id should be provided for feedback source.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to submit feedback due to missing feedback_id.",
"errorCode": "KT-CT-5511"
}
}
]
}
KT-CT-5512
Error Type: APPLICATION
Unable to submit feedback due to input account doesn't match the feedback's account.
Error Message
{
"errors": [
{
"message": "The feedback doesn't match the account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to submit feedback due to input account doesn't match the feedback's account.",
"errorCode": "KT-CT-5512"
}
}
]
}
KT-CT-5513
Error Type: VALIDATION
Form not found.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Form not found.",
"errorCode": "KT-CT-5513"
}
}
]
}
KT-CT-5514
Error Type: VALIDATION
Unable to submit feedback.
Error Message
{
"errors": [
{
"message": "Unable to submit feedback.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to submit feedback.",
"errorCode": "KT-CT-5514"
}
}
]
}
KT-CT-5515
Error Type: APPLICATION
Unable to retrieve feedback forms.
Error Message
{
"errors": [
{
"message": "Unable to retrieve feedback forms.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to retrieve feedback forms.",
"errorCode": "KT-CT-5515"
}
}
]
}
KT-CT-5516
Error Type: VALIDATION
Unable to create customer feedback because the submitted data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to create customer feedback because the submitted data is invalid.",
"errorCode": "KT-CT-5516"
}
}
]
}
KT-CT-5519
Error Type: NOT_FOUND
No voice call was found with the specified id.
Error Message
{
"errors": [
{
"message": "Voice call not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No voice call was found with the specified id.",
"errorCode": "KT-CT-5519"
}
}
]
}
KT-CT-5520
Error Type: NOT_FOUND
No ink conversation was found with the specified id.
Error Message
{
"errors": [
{
"message": "Ink conversation not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No ink conversation was found with the specified id.",
"errorCode": "KT-CT-5520"
}
}
]
}
KT-CT-5521
Error Type: NOT_FOUND
Eligibility configuration not found.
Error Message
{
"errors": [
{
"message": "Eligibility configuration not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Eligibility configuration not found.",
"errorCode": "KT-CT-5521"
}
}
]
}
KT-CT-5522
Error Type: VALIDATION
Eligibility configuration is invalid.
Error Message
{
"errors": [
{
"message": "Invalid eligibility configuration.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Eligibility configuration is invalid.",
"errorCode": "KT-CT-5522"
}
}
]
}
KT-CT-5523
Error Type: VALIDATION
The account and account user do not match.
Error Message
{
"errors": [
{
"message": "Invalid account or account user.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account and account user do not match.",
"errorCode": "KT-CT-5523"
}
}
]
}
KT-CT-5711
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "No collection is required.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5711"
}
}
]
}
KT-CT-5712
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Deposit agreement does not exist or has not been accepted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5712"
}
}
]
}
KT-CT-5811
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Active agreement already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5811"
}
}
]
}
KT-CT-5812
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Token with this value already exists within this period.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5812"
}
}
]
}
KT-CT-5813
Error Type: VALIDATION
At least one line item must be provided
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "At least one line item must be provided",
"errorCode": "KT-CT-5813"
}
}
]
}
KT-CT-5814
Error Type: VALIDATION
no valid token found for the charge period
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "no valid token found for the charge period",
"errorCode": "KT-CT-5814"
}
}
]
}
KT-CT-5815
Error Type: VALIDATION
no valid agreement found for the charge period
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "no valid agreement found for the charge period",
"errorCode": "KT-CT-5815"
}
}
]
}
KT-CT-5816
Error Type: VALIDATION
Net amount provided cannot exceed maximum allowed account credit amount.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Net amount provided cannot exceed maximum allowed account credit amount.",
"errorCode": "KT-CT-5816"
}
}
]
}
KT-CT-5817
Error Type: NOT_FOUND
No valid external account found for this account
Error Message
{
"errors": [
{
"message": "External Account not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No valid external account found for this account",
"errorCode": "KT-CT-5817"
}
}
]
}
KT-CT-5818
Error Type: VALIDATION
Invalid token termination date value
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid token termination date value",
"errorCode": "KT-CT-5818"
}
}
]
}
KT-CT-5819
Error Type: NOT_FOUND
No valid token found for an external account
Error Message
{
"errors": [
{
"message": "Token not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No valid token found for an external account",
"errorCode": "KT-CT-5819"
}
}
]
}
KT-CT-5820
Error Type: APPLICATION
Multiple tokens found for an external account
Error Message
{
"errors": [
{
"message": "Multiple tokens found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Multiple tokens found for an external account",
"errorCode": "KT-CT-5820"
}
}
]
}
KT-CT-6323
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6323"
}
}
]
}
KT-CT-6622
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6622"
}
}
]
}
KT-CT-6710
Error Type: APPLICATION
Referral could not be created with the given information.
Error Message
{
"errors": [
{
"message": "Unable to create referral.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Referral could not be created with the given information.",
"errorCode": "KT-CT-6710"
}
}
]
}
KT-CT-6711
Error Type: APPLICATION
The referring account cannot be the same as the referred account.
Error Message
{
"errors": [
{
"message": "Accounts may not self-refer.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The referring account cannot be the same as the referred account.",
"errorCode": "KT-CT-6711"
}
}
]
}
KT-CT-6712
Error Type: APPLICATION
The provided reference could not be used to create a referral.
Error Message
{
"errors": [
{
"message": "Invalid reference.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided reference could not be used to create a referral.",
"errorCode": "KT-CT-6712"
}
}
]
}
KT-CT-6713
Error Type: APPLICATION
Referring and referred accounts must belong to the same brand.
Error Message
{
"errors": [
{
"message": "Referring and referred account brands do not match.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Referring and referred accounts must belong to the same brand.",
"errorCode": "KT-CT-6713"
}
}
]
}
KT-CT-6723
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6723"
}
}
]
}
KT-CT-6724
Error Type: NOT_FOUND
Referral claim code with the provided value does not exist.
Error Message
{
"errors": [
{
"message": "Referral claim code not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Referral claim code with the provided value does not exist.",
"errorCode": "KT-CT-6724"
}
}
]
}
KT-CT-6725
Error Type: APPLICATION
Unexpected error while redeeming referral claim code.
Error Message
{
"errors": [
{
"message": "Referral claim code redeeming error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unexpected error while redeeming referral claim code.",
"errorCode": "KT-CT-6725"
}
}
]
}
KT-CT-6726
Error Type: VALIDATION
The referral claim code with the provided value has already been redeemed.
Error Message
{
"errors": [
{
"message": "Referral claim code has already been redeemed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral claim code with the provided value has already been redeemed.",
"errorCode": "KT-CT-6726"
}
}
]
}
KT-CT-6727
Error Type: VALIDATION
The referral scheme for the claim code has either not started yet or expired.
Error Message
{
"errors": [
{
"message": "Referral claim code is not available.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral scheme for the claim code has either not started yet or expired.",
"errorCode": "KT-CT-6727"
}
}
]
}
KT-CT-6728
Error Type: VALIDATION
The referral scheme has reached its maximum usage capacity.
Error Message
{
"errors": [
{
"message": "This referral scheme's usage is at capacity.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral scheme has reached its maximum usage capacity.",
"errorCode": "KT-CT-6728"
}
}
]
}
KT-CT-6729
Error Type: APPLICATION
The referral scheme cannot be applied to the given account.
Error Message
{
"errors": [
{
"message": "This scheme cannot be applied to given account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The referral scheme cannot be applied to the given account.",
"errorCode": "KT-CT-6729"
}
}
]
}
KT-CT-7010
Error Type: VALIDATION
The account does not have any available submissions.
Error Message
{
"errors": [
{
"message": "The account does not have any available submissions.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account does not have any available submissions.",
"errorCode": "KT-CT-7010"
}
}
]
}
KT-CT-7011
Error Type: VALIDATION
Terms must be accepted.
Error Message
{
"errors": [
{
"message": "Terms must be accepted.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Terms must be accepted.",
"errorCode": "KT-CT-7011"
}
}
]
}
KT-CT-7012
Error Type: APPLICATION
Wheel of Fortune submission could not be completed.
Error Message
{
"errors": [
{
"message": "Wheel of Fortune submission error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Wheel of Fortune submission could not be completed.",
"errorCode": "KT-CT-7012"
}
}
]
}
KT-CT-7023
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7023"
}
}
]
}
KT-CT-7123
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7123"
}
}
]
}
KT-CT-7223
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7223"
}
}
]
}
KT-CT-7423
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7423"
}
}
]
}
KT-CT-7424
Error Type: APPLICATION
Failed to remove campaign from account.
Error Message
{
"errors": [
{
"message": "Failed to remove campaign from account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Failed to remove campaign from account.",
"errorCode": "KT-CT-7424"
}
}
]
}
KT-CT-7426
Error Type: NOT_FOUND
The account is not part of the given campaign.
Error Message
{
"errors": [
{
"message": "The account is not part of the given campaign.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The account is not part of the given campaign.",
"errorCode": "KT-CT-7426"
}
}
]
}
KT-CT-7427
Error Type: NOT_FOUND
No campaign found with given slug.
Error Message
{
"errors": [
{
"message": "No campaign found with given slug.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No campaign found with given slug.",
"errorCode": "KT-CT-7427"
}
}
]
}
KT-CT-7523
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7523"
}
}
]
}
KT-CT-7610
Error Type: NOT_FOUND
No Ink conversation exists for the given account number.
Error Message
{
"errors": [
{
"message": "No Ink conversation for account.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No Ink conversation exists for the given account number.",
"errorCode": "KT-CT-7610"
}
}
]
}
KT-CT-7611
Error Type: NOT_FOUND
Ink message not found.
Error Message
{
"errors": [
{
"message": "The message was not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Ink message not found.",
"errorCode": "KT-CT-7611"
}
}
]
}
KT-CT-7612
Error Type: NOT_FOUND
Ink conversation not found.
Error Message
{
"errors": [
{
"message": "The Ink conversation was not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Ink conversation not found.",
"errorCode": "KT-CT-7612"
}
}
]
}
KT-CT-7616
Error Type: SERVICE_AVAILABILITY
This API or feature is not yet implemented. Its presence in the schema is intended to be indicative of the API shape of a future feature.
Error Message
{
"errors": [
{
"message": "Not yet implemented.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "This API or feature is not yet implemented. Its presence in the schema is intended to be indicative of the API shape of a future feature.",
"errorCode": "KT-CT-7616"
}
}
]
}
KT-CT-7617
Error Type: VALIDATION
Unable to search for conversation without an identifier.
Error Message
{
"errors": [
{
"message": "Must supply account number or relay id to get a conversation.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to search for conversation without an identifier.",
"errorCode": "KT-CT-7617"
}
}
]
}
KT-CT-7618
Error Type: APPLICATION
Unable to process message.
Error Message
{
"errors": [
{
"message": "Unable to process message.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to process message.",
"errorCode": "KT-CT-7618"
}
}
]
}
KT-CT-7620
Error Type: VALIDATION
Channel not supported.
Error Message
{
"errors": [
{
"message": "Channel not supported.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Channel not supported.",
"errorCode": "KT-CT-7620"
}
}
]
}
KT-CT-7621
Error Type: VALIDATION
Attachment not found.
Error Message
{
"errors": [
{
"message": "Attachment not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment not found.",
"errorCode": "KT-CT-7621"
}
}
]
}
KT-CT-7622
Error Type: VALIDATION
Attachment bucket is invalid.
Error Message
{
"errors": [
{
"message": "Attachment bucket is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment bucket is invalid.",
"errorCode": "KT-CT-7622"
}
}
]
}
KT-CT-7623
Error Type: VALIDATION
Attachment path is invalid.
Error Message
{
"errors": [
{
"message": "Attachment path is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment path is invalid.",
"errorCode": "KT-CT-7623"
}
}
]
}
KT-CT-7624
Error Type: APPLICATION
Error when generating the presigned URL.
Error Message
{
"errors": [
{
"message": "Error when generating the presigned URL.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Error when generating the presigned URL.",
"errorCode": "KT-CT-7624"
}
}
]
}
KT-CT-7625
Error Type: VALIDATION
The value provided was not a valid email address.
Error Message
{
"errors": [
{
"message": "Invalid email address.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The value provided was not a valid email address.",
"errorCode": "KT-CT-7625"
}
}
]
}
KT-CT-7638
Error Type: VALIDATION
Invalid conversation ID.
Error Message
{
"errors": [
{
"message": "Invalid conversation ID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid conversation ID.",
"errorCode": "KT-CT-7638"
}
}
]
}
KT-CT-7641
Error Type: VALIDATION
The message id has already been processed, skip reprocessing to maintain idempotency.
Error Message
{
"errors": [
{
"message": "Live Chat message with this message ID has already been processed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The message id has already been processed, skip reprocessing to maintain idempotency.",
"errorCode": "KT-CT-7641"
}
}
]
}
KT-CT-7642
Error Type: VALIDATION
Messages cannot be sent into a closed Live Chat conversation.
Error Message
{
"errors": [
{
"message": "A message cannot be sent into a closed Live Chat conversation.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Messages cannot be sent into a closed Live Chat conversation.",
"errorCode": "KT-CT-7642"
}
}
]
}
KT-CT-7643
Error Type: VALIDATION
The Live Chat was not found.
Error Message
{
"errors": [
{
"message": "The Live Chat was not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The Live Chat was not found.",
"errorCode": "KT-CT-7643"
}
}
]
}
KT-CT-7644
Error Type: NOT_FOUND
Ink Live Chat conversation not found.
Error Message
{
"errors": [
{
"message": "Ink Live Chat conversation not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Ink Live Chat conversation not found.",
"errorCode": "KT-CT-7644"
}
}
]
}
KT-CT-7701
Error Type: NOT_FOUND
Affiliate organisation not found.
Error Message
{
"errors": [
{
"message": "The affiliate organisation was not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Affiliate organisation not found.",
"errorCode": "KT-CT-7701"
}
}
]
}
KT-CT-7711
Error Type: VALIDATION
Subdomain already exists.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Subdomain already exists.",
"errorCode": "KT-CT-7711"
}
}
]
}
KT-CT-7713
Error Type: VALIDATION
The selected subdomain is not a valid affiliate subdomain.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is not a valid affiliate subdomain.",
"errorCode": "KT-CT-7713"
}
}
]
}
KT-CT-7714
Error Type: VALIDATION
The selected subdomain is not permitted as an affiliate subdomain.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is not permitted as an affiliate subdomain.",
"errorCode": "KT-CT-7714"
}
}
]
}
KT-CT-7715
Error Type: VALIDATION
The selected subdomain is forbidden as an affiliate subdomain.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is forbidden as an affiliate subdomain.",
"errorCode": "KT-CT-7715"
}
}
]
}
KT-CT-7716
Error Type: VALIDATION
Invalid input.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input.",
"errorCode": "KT-CT-7716"
}
}
]
}
KT-CT-7717
Error Type: VALIDATION
Invalid input.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input.",
"errorCode": "KT-CT-7717"
}
}
]
}
KT-CT-7718
Error Type: VALIDATION
The affiliate link has expired.
Error Message
{
"errors": [
{
"message": "Affiliate link is expired.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The affiliate link has expired.",
"errorCode": "KT-CT-7718"
}
}
]
}
KT-CT-7719
Error Type: NOT_FOUND
Ensure the Session ID corresponds to an existing one.
Error Message
{
"errors": [
{
"message": "Session not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Ensure the Session ID corresponds to an existing one.",
"errorCode": "KT-CT-7719"
}
}
]
}
KT-CT-7720
Error Type: VALIDATION
The S3 key provided does not contain a valid UUID.
Error Message
{
"errors": [
{
"message": "Invalid S3 key format.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The S3 key provided does not contain a valid UUID.",
"errorCode": "KT-CT-7720"
}
}
]
}
KT-CT-7721
Error Type: NOT_FOUND
The link ID provided does not exist.
Error Message
{
"errors": [
{
"message": "Link not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The link ID provided does not exist.",
"errorCode": "KT-CT-7721"
}
}
]
}
KT-CT-7722
Error Type: VALIDATION
The provided input for uploading an audio recording failed validation checks.
Error Message
{
"errors": [
{
"message": "Invalid input for audio recording upload.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided input for uploading an audio recording failed validation checks.",
"errorCode": "KT-CT-7722"
}
}
]
}
KT-CT-7801
Error Type: NOT_FOUND
Operations team not found.
Error Message
{
"errors": [
{
"message": "Received an invalid operationsTeamId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Operations team not found.",
"errorCode": "KT-CT-7801"
}
}
]
}
KT-CT-7802
Error Type: VALIDATION
The external identifier already exists.
Error Message
{
"errors": [
{
"message": "The external identifier already exists.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The external identifier already exists.",
"errorCode": "KT-CT-7802"
}
}
]
}
KT-CT-7803
Error Type: VALIDATION
APIException not found.
Error Message
{
"errors": [
{
"message": "Received an invalid apiExceptionId.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "APIException not found.",
"errorCode": "KT-CT-7803"
}
}
]
}
KT-CT-7804
Error Type: VALIDATION
No fields present in the input for updating the APIException.
Error Message
{
"errors": [
{
"message": "No fields present in the input for updating the APIException.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No fields present in the input for updating the APIException.",
"errorCode": "KT-CT-7804"
}
}
]
}
KT-CT-7805
Error Type: VALIDATION
Too many tags associated with this API Exception.
Error Message
{
"errors": [
{
"message": "Too many tags associated with this API Exception.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Too many tags associated with this API Exception.",
"errorCode": "KT-CT-7805"
}
}
]
}
KT-CT-7806
Error Type: VALIDATION
Cannot create duplicate tags for the same API exception
Error Message
{
"errors": [
{
"message": "Cannot create duplicate tags for the same API exception.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot create duplicate tags for the same API exception",
"errorCode": "KT-CT-7806"
}
}
]
}
KT-CT-7807
Error Type: VALIDATION
APIExceptionNote not found.
Error Message
{
"errors": [
{
"message": "Received an invalid apiExceptionNoteId.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "APIExceptionNote not found.",
"errorCode": "KT-CT-7807"
}
}
]
}
KT-CT-7808
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.",
"errorCode": "KT-CT-7808"
}
}
]
}
KT-CT-7809
Error Type: VALIDATION
Update results in no changes to API Exception.
Error Message
{
"errors": [
{
"message": "Update results in no changes to API Exception.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Update results in no changes to API Exception.",
"errorCode": "KT-CT-7809"
}
}
]
}
KT-CT-7811
Error Type: NOT_FOUND
Support user not found.
Error Message
{
"errors": [
{
"message": "Received an invalid assignedUserId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Support user not found.",
"errorCode": "KT-CT-7811"
}
}
]
}
KT-CT-7812
Error Type: VALIDATION
Cannot assign to inactive user.
Error Message
{
"errors": [
{
"message": "Support user is inactive.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot assign to inactive user.",
"errorCode": "KT-CT-7812"
}
}
]
}
KT-CT-8001
Error Type: NOT_FOUND
No backend screen found for this id.
Error Message
{
"errors": [
{
"message": "No backend screen available.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No backend screen found for this id.",
"errorCode": "KT-CT-8001"
}
}
]
}
KT-CT-8002
Error Type: NOT_FOUND
No event found for this id.
Error Message
{
"errors": [
{
"message": "No event found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No event found for this id.",
"errorCode": "KT-CT-8002"
}
}
]
}
KT-CT-8003
Error Type: NOT_FOUND
Missing implementation of execute method for this event.
Error Message
{
"errors": [
{
"message": "Event has no execute function.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Missing implementation of execute method for this event.",
"errorCode": "KT-CT-8003"
}
}
]
}
KT-CT-8004
Error Type: APPLICATION
An error ocurred when executing the function associated with this event.
Error Message
{
"errors": [
{
"message": "Error executing event in the backend.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error ocurred when executing the function associated with this event.",
"errorCode": "KT-CT-8004"
}
}
]
}
KT-CT-8005
Error Type: APPLICATION
The selected backend screen does not support parameters.
Error Message
{
"errors": [
{
"message": "Backend screen does not support parameters.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The selected backend screen does not support parameters.",
"errorCode": "KT-CT-8005"
}
}
]
}
KT-CT-8006
Error Type: APPLICATION
Error applying parameters to backend screen.
Error Message
{
"errors": [
{
"message": "Error applying parameters to backend screen.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Error applying parameters to backend screen.",
"errorCode": "KT-CT-8006"
}
}
]
}
KT-CT-8007
Error Type: APPLICATION
Incorrect or missing parameters supplied for this backend screen event.
Error Message
{
"errors": [
{
"message": "Incorrect or missing parameters for backend screen event.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Incorrect or missing parameters supplied for this backend screen event.",
"errorCode": "KT-CT-8007"
}
}
]
}
KT-CT-8008
Error Type: APPLICATION
Missing data to build this backend screen.
Error Message
{
"errors": [
{
"message": "Incorrect or missing data necessary to build the screen.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Missing data to build this backend screen.",
"errorCode": "KT-CT-8008"
}
}
]
}
KT-CT-8009
Error Type: APPLICATION
Error translating screen content.
Error Message
{
"errors": [
{
"message": "Error translating screen content.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Error translating screen content.",
"errorCode": "KT-CT-8009"
}
}
]
}
KT-CT-8010
Error Type: APPLICATION
Step not found for the given ID.
Error Message
{
"errors": [
{
"message": "Invalid step ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Step not found for the given ID.",
"errorCode": "KT-CT-8010"
}
}
]
}
KT-CT-8011
Error Type: APPLICATION
A previous step is irreversible, so rewind past it is not allowed.
Error Message
{
"errors": [
{
"message": "Cannot rewind past a previous irreversible step.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A previous step is irreversible, so rewind past it is not allowed.",
"errorCode": "KT-CT-8011"
}
}
]
}
KT-CT-8102
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-8102"
}
}
]
}
KT-CT-8104
Error Type: APPLICATION
The account is already enrolled in Fan Club.
Error Message
{
"errors": [
{
"message": "Account already enrolled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The account is already enrolled in Fan Club.",
"errorCode": "KT-CT-8104"
}
}
]
}
KT-CT-8106
Error Type: APPLICATION
A list of catchments must be specified to send push notifications.
Error Message
{
"errors": [
{
"message": "No catchments provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A list of catchments must be specified to send push notifications.",
"errorCode": "KT-CT-8106"
}
}
]
}
KT-CT-8107
Error Type: APPLICATION
Invalid eligibility status for non-Octopus customer comms.
Error Message
{
"errors": [
{
"message": "Invalid eligibility status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid eligibility status for non-Octopus customer comms.",
"errorCode": "KT-CT-8107"
}
}
]
}
KT-CT-8201
Error Type: NOT_FOUND
Quote not found.
Error Message
{
"errors": [
{
"message": "Received an invalid quoteId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Quote not found.",
"errorCode": "KT-CT-8201"
}
}
]
}
KT-CT-8202
Error Type: VALIDATION
Products don't belong to a unique market.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Products don't belong to a unique market.",
"errorCode": "KT-CT-8202"
}
}
]
}
KT-CT-8203
Error Type: NOT_FOUND
Quote not found.
Error Message
{
"errors": [
{
"message": "Received an invalid quote code.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Quote not found.",
"errorCode": "KT-CT-8203"
}
}
]
}
KT-CT-8204
Error Type: VALIDATION
Arguments are not valid.
Error Message
{
"errors": [
{
"message": "Invalid arguments.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Arguments are not valid.",
"errorCode": "KT-CT-8204"
}
}
]
}
KT-CT-8205
Error Type: APPLICATION
There was a problem while creating the quote.
Error Message
{
"errors": [
{
"message": "Unable to create quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while creating the quote.",
"errorCode": "KT-CT-8205"
}
}
]
}
KT-CT-8206
Error Type: VALIDATION
Sale items don't belong to a unique market.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Sale items don't belong to a unique market.",
"errorCode": "KT-CT-8206"
}
}
]
}
KT-CT-8223
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-8223"
}
}
]
}
KT-CT-8224
Error Type: VALIDATION
Quote is already linked to an account.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Quote is already linked to an account.",
"errorCode": "KT-CT-8224"
}
}
]
}
KT-CT-8225
Error Type: NOT_FOUND
A purchase with the provided purchaseID was not found so it could not be updated.
Error Message
{
"errors": [
{
"message": "Received an invalid purchaseId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "A purchase with the provided purchaseID was not found so it could not be updated.",
"errorCode": "KT-CT-8225"
}
}
]
}
KT-CT-8226
Error Type: APPLICATION
The provided purchase could not be updated as it is not an active purchase.
Error Message
{
"errors": [
{
"message": "The provided purchase is not active.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided purchase could not be updated as it is not an active purchase.",
"errorCode": "KT-CT-8226"
}
}
]
}
KT-CT-8227
Error Type: APPLICATION
Your purchase could not be updated as available grants could not be applied.
Error Message
{
"errors": [
{
"message": "Available grants could not be applied.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Your purchase could not be updated as available grants could not be applied.",
"errorCode": "KT-CT-8227"
}
}
]
}
KT-CT-8310
Error Type: VALIDATION
Namespace does not exist.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Namespace does not exist.",
"errorCode": "KT-CT-8310"
}
}
]
}
KT-CT-8311
Error Type: VALIDATION
Reference already exists.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Reference already exists.",
"errorCode": "KT-CT-8311"
}
}
]
}
KT-CT-8312
Error Type: VALIDATION
No matching account reference associated with the account.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No matching account reference associated with the account.",
"errorCode": "KT-CT-8312"
}
}
]
}
KT-CT-8411
Error Type: VALIDATION
Object does not support metadata.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Object does not support metadata.",
"errorCode": "KT-CT-8411"
}
}
]
}
KT-CT-8412
Error Type: VALIDATION
Could not create metadata.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not create metadata.",
"errorCode": "KT-CT-8412"
}
}
]
}
KT-CT-8413
Error Type: VALIDATION
Could not update metadata.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update metadata.",
"errorCode": "KT-CT-8413"
}
}
]
}
KT-CT-8414
Error Type: VALIDATION
Key already exists.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Key already exists.",
"errorCode": "KT-CT-8414"
}
}
]
}
KT-CT-8415
Error Type: VALIDATION
Key does not exist.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Key does not exist.",
"errorCode": "KT-CT-8415"
}
}
]
}
KT-CT-8501
Error Type: NOT_FOUND
No active terms and conditions found for product.
Error Message
{
"errors": [
{
"message": "No active terms and conditions found for product.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No active terms and conditions found for product.",
"errorCode": "KT-CT-8501"
}
}
]
}
KT-CT-8610
Error Type: VALIDATION
Card number is not valid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Card number is not valid.",
"errorCode": "KT-CT-8610"
}
}
]
}
KT-CT-8611
Error Type: VALIDATION
Card scheme is not a valid scheme
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Card scheme is not a valid scheme",
"errorCode": "KT-CT-8611"
}
}
]
}
KT-CT-8710
Error Type: VALIDATION
File not found with given key.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "File not found with given key.",
"errorCode": "KT-CT-8710"
}
}
]
}
KT-CT-8801
Error Type: VALIDATION
Account number or portfolio number required.
Error Message
{
"errors": [
{
"message": "Missing query parameters.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account number or portfolio number required.",
"errorCode": "KT-CT-8801"
}
}
]
}
KT-CT-8901
Error Type: VALIDATION
There was a problem while creating the lead.
Error Message
{
"errors": [
{
"message": "Unable to create lead.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem while creating the lead.",
"errorCode": "KT-CT-8901"
}
}
]
}
KT-CT-8903
Error Type: VALIDATION
There was a problem with updating the opportunity.
Error Message
{
"errors": [
{
"message": "Unable to update opportunity.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem with updating the opportunity.",
"errorCode": "KT-CT-8903"
}
}
]
}
KT-CT-8906
Error Type: NOT_FOUND
There was a problem finding the Opportunity.
Error Message
{
"errors": [
{
"message": "Opportunity not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There was a problem finding the Opportunity.",
"errorCode": "KT-CT-8906"
}
}
]
}
KT-CT-8907
Error Type: NOT_FOUND
There was a problem finding the Lead.
Error Message
{
"errors": [
{
"message": "Lead not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There was a problem finding the Lead.",
"errorCode": "KT-CT-8907"
}
}
]
}
KT-CT-8910
Error Type: VALIDATION
The opportunity current stage stored in the database is different from the opportunity current stage received.
Error Message
{
"errors": [
{
"message": "Received opportunity current stage is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The opportunity current stage stored in the database is different from the opportunity current stage received.",
"errorCode": "KT-CT-8910"
}
}
]
}
KT-CT-8911
Error Type: VALIDATION
There was a problem with creating the opportunity.
Error Message
{
"errors": [
{
"message": "Unable to create opportunity.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem with creating the opportunity.",
"errorCode": "KT-CT-8911"
}
}
]
}
KT-CT-8912
Error Type: NOT_FOUND
There was a problem finding the Funnel.
Error Message
{
"errors": [
{
"message": "Funnel not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There was a problem finding the Funnel.",
"errorCode": "KT-CT-8912"
}
}
]
}
KT-CT-8913
Error Type: NOT_FOUND
There was a problem with the organisation provided for the lead.
Error Message
{
"errors": [
{
"message": "Organisation is not valid to be assigned.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There was a problem with the organisation provided for the lead.",
"errorCode": "KT-CT-8913"
}
}
]
}
KT-CT-8914
Error Type: NOT_FOUND
There was a problem finding the Stage.
Error Message
{
"errors": [
{
"message": "Stage not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There was a problem finding the Stage.",
"errorCode": "KT-CT-8914"
}
}
]
}
KT-CT-8915
Error Type: VALIDATION
The stages provided are not in the same funnel.
Error Message
{
"errors": [
{
"message": "Stages are not in the same funnel.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The stages provided are not in the same funnel.",
"errorCode": "KT-CT-8915"
}
}
]
}
KT-CT-8916
Error Type: VALIDATION
The current stage provided does not match the current stage of the entity.
Error Message
{
"errors": [
{
"message": "Current stage mismatch.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The current stage provided does not match the current stage of the entity.",
"errorCode": "KT-CT-8916"
}
}
]
}
KT-CT-8917
Error Type: VALIDATION
The stage transition is not allowed for the current Stage.
Error Message
{
"errors": [
{
"message": "Stage transition not allowed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The stage transition is not allowed for the current Stage.",
"errorCode": "KT-CT-8917"
}
}
]
}
KT-CT-8918
Error Type: VALIDATION
The precondition for the stage transition is not met.
Error Message
{
"errors": [
{
"message": "Stage precondition not met.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The precondition for the stage transition is not met.",
"errorCode": "KT-CT-8918"
}
}
]
}
KT-CT-8919
Error Type: VALIDATION
The initial stage for the funnel is not set.
Error Message
{
"errors": [
{
"message": "Funnel initial stage not set.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The initial stage for the funnel is not set.",
"errorCode": "KT-CT-8919"
}
}
]
}
KT-CT-8920
Error Type: VALIDATION
One or more extra details keys are not configured in the funnel.
Error Message
{
"errors": [
{
"message": "Extra details contains invalid key.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more extra details keys are not configured in the funnel.",
"errorCode": "KT-CT-8920"
}
}
]
}
KT-CT-9010
Error Type: VALIDATION
The print batch must be open in order to mark it as closed
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The print batch must be open in order to mark it as closed",
"errorCode": "KT-CT-9010"
}
}
]
}
KT-CT-9011
Error Type: VALIDATION
The print batch must be closed in order to mark it as processed
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The print batch must be closed in order to mark it as processed",
"errorCode": "KT-CT-9011"
}
}
]
}
KT-CT-9012
Error Type: VALIDATION
The batchId is required to query a print batch.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The batchId is required to query a print batch.",
"errorCode": "KT-CT-9012"
}
}
]
}
KT-CT-9013
Error Type: VALIDATION
Either batchId or printBatchId must be provided, but not both.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Either batchId or printBatchId must be provided, but not both.",
"errorCode": "KT-CT-9013"
}
}
]
}
KT-CT-9014
Error Type: VALIDATION
There cannot be duplicate consents in the input.
Error Message
{
"errors": [
{
"message": "Duplicate consent.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There cannot be duplicate consents in the input.",
"errorCode": "KT-CT-9014"
}
}
]
}
KT-CT-9016
Error Type: VALIDATION
Consent management is not enabled for this client or account user.
Error Message
{
"errors": [
{
"message": "Consent management not enabled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Consent management is not enabled for this client or account user.",
"errorCode": "KT-CT-9016"
}
}
]
}
KT-CT-9017
Error Type: VALIDATION
Could not find a matching consent type.
Error Message
{
"errors": [
{
"message": "Consent type not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not find a matching consent type.",
"errorCode": "KT-CT-9017"
}
}
]
}
KT-CT-9018
Error Type: VALIDATION
Could not find a matching account.
Error Message
{
"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not find a matching account.",
"errorCode": "KT-CT-9018"
}
}
]
}
KT-CT-9019
Error Type: VALIDATION
For an account user, accountNumber should be provided. Otherwise, only one of emailAddress or mobileNumber should be provided
Error Message
{
"errors": [
{
"message": "Invalid input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "For an account user, accountNumber should be provided. Otherwise, only one of emailAddress or mobileNumber should be provided",
"errorCode": "KT-CT-9019"
}
}
]
}
KT-CT-9020
Error Type: VALIDATION
Token expired or used.
Error Message
{
"errors": [
{
"message": "Invalid consent expiring token.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Token expired or used.",
"errorCode": "KT-CT-9020"
}
}
]
}
KT-CT-9021
Error Type: VALIDATION
Please provide a valid consent expiring token.
Error Message
{
"errors": [
{
"message": "Consent expiring token not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide a valid consent expiring token.",
"errorCode": "KT-CT-9021"
}
}
]
}
KT-CT-9022
Error Type: VALIDATION
Consent already accepted.
Error Message
{
"errors": [
{
"message": "Consent for given token already accepted.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Consent already accepted.",
"errorCode": "KT-CT-9022"
}
}
]
}
KT-CT-9023
Error Type: VALIDATION
Consent for given consent type and signing identity already accepted.
Error Message
{
"errors": [
{
"message": "Consent already accepted.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Consent for given consent type and signing identity already accepted.",
"errorCode": "KT-CT-9023"
}
}
]
}
KT-CT-9201
Error Type: NOT_FOUND
There are no Loyalty Point records for this user.
Error Message
{
"errors": [
{
"message": "No Loyalty Point ledger found for the user.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "There are no Loyalty Point records for this user.",
"errorCode": "KT-CT-9201"
}
}
]
}
KT-CT-9202
Error Type: APPLICATION
The Loyalty Points system has not been configured for your region yet
Error Message
{
"errors": [
{
"message": "Loyalty Points adapter not configured.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The Loyalty Points system has not been configured for your region yet",
"errorCode": "KT-CT-9202"
}
}
]
}
KT-CT-9203
Error Type: VALIDATION
There are no Loyalty Point records for this account.
Error Message
{
"errors": [
{
"message": "No ledger entries for the ledger.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There are no Loyalty Point records for this account.",
"errorCode": "KT-CT-9203"
}
}
]
}
KT-CT-9204
Error Type: VALIDATION
Points value must be a positive integer.
Error Message
{
"errors": [
{
"message": "Negative or zero points set.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Points value must be a positive integer.",
"errorCode": "KT-CT-9204"
}
}
]
}
KT-CT-9205
Error Type: VALIDATION
Insufficient Loyalty Points balance to complete transaction.
Error Message
{
"errors": [
{
"message": "Insufficient Loyalty Points.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Insufficient Loyalty Points balance to complete transaction.",
"errorCode": "KT-CT-9205"
}
}
]
}
KT-CT-9206
Error Type: VALIDATION
Invalid loyal points to currency conversion.
Error Message
{
"errors": [
{
"message": "Indivisible points.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid loyal points to currency conversion.",
"errorCode": "KT-CT-9206"
}
}
]
}
KT-CT-9208
Error Type: VALIDATION
Invalid data used during operation.
Error Message
{
"errors": [
{
"message": "Invalid posted at datetime.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data used during operation.",
"errorCode": "KT-CT-9208"
}
}
]
}
KT-CT-9209
Error Type: VALIDATION
Action would result in a negative balance carried forward.
Error Message
{
"errors": [
{
"message": "Negative Loyalty Points balance.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Action would result in a negative balance carried forward.",
"errorCode": "KT-CT-9209"
}
}
]
}
KT-CT-9210
Error Type: VALIDATION
Unhandled Loyalty Points exception.
Error Message
{
"errors": [
{
"message": "Unhandled Loyalty Points exception.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unhandled Loyalty Points exception.",
"errorCode": "KT-CT-9210"
}
}
]
}
KT-CT-9211
Error Type: VALIDATION
The provided loyalty points award reason is not configured.
Error Message
{
"errors": [
{
"message": "Invalid reason for loyalty points award.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided loyalty points award reason is not configured.",
"errorCode": "KT-CT-9211"
}
}
]
}
KT-CT-9212
Error Type: VALIDATION
Awarded points exceed maximum limit.
Error Message
{
"errors": [
{
"message": "Points exceed maximum limit.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Awarded points exceed maximum limit.",
"errorCode": "KT-CT-9212"
}
}
]
}
KT-CT-9213
Error Type: VALIDATION
Failed to join loyalty program.
Error Message
{
"errors": [
{
"message": "ineligible loyalty points enrollment.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Failed to join loyalty program.",
"errorCode": "KT-CT-9213"
}
}
]
}
KT-CT-9214
Error Type: APPLICATION
The user isn't eligible for the loyalty points role, so couldn't be made the loyalty points user.
Error Message
{
"errors": [
{
"message": "Couldn't assign user loyalty points role.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The user isn't eligible for the loyalty points role, so couldn't be made the loyalty points user.",
"errorCode": "KT-CT-9214"
}
}
]
}
KT-CT-9215
Error Type: SERVICE_AVAILABILITY
Loyalty points balance query disabled.
Error Message
{
"errors": [
{
"message": "Loyalty points balance query disabled.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "Loyalty points balance query disabled.",
"errorCode": "KT-CT-9215"
}
}
]
}
KT-CT-9216
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-9216"
}
}
]
}
KT-CT-9217
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-9217"
}
}
]
}
KT-CT-9218
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-9218"
}
}
]
}
KT-CT-9219
Error Type: NOT_FOUND
No nominated loyalty points user is associated with this account.
Error Message
{
"errors": [
{
"message": "Loyalty points user not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No nominated loyalty points user is associated with this account.",
"errorCode": "KT-CT-9219"
}
}
]
}
KT-CT-9220
Error Type: VALIDATION
Failed to unenroll from loyalty program.
Error Message
{
"errors": [
{
"message": "Ineligible loyalty points unenrollment.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Failed to unenroll from loyalty program.",
"errorCode": "KT-CT-9220"
}
}
]
}
KT-CT-9221
Error Type: VALIDATION
The provided idempotency key has already been used on a ledger entry.
Error Message
{
"errors": [
{
"message": "Idempotency key already used on ledger entry.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided idempotency key has already been used on a ledger entry.",
"errorCode": "KT-CT-9221"
}
}
]
}
KT-CT-9222
Error Type: VALIDATION
Loyalty points balance query missing required argument (input.accountNumber or deprecated accountNumber).
Error Message
{
"errors": [
{
"message": "Loyalty points balance query requires either accountNumber field (deprecated) or input object (preferred) with account number and optional account user id.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Loyalty points balance query missing required argument (input.accountNumber or deprecated accountNumber).",
"errorCode": "KT-CT-9222"
}
}
]
}
KT-CT-9401
Error Type: NOT_FOUND
Operations team not found.
Error Message
{
"errors": [
{
"message": "Received an invalid operationsTeamId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Operations team not found.",
"errorCode": "KT-CT-9401"
}
}
]
}
KT-CT-9402
Error Type: NOT_FOUND
Brand not found.
Error Message
{
"errors": [
{
"message": "Received an invalid brandCode.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Brand not found.",
"errorCode": "KT-CT-9402"
}
}
]
}
KT-CT-9403
Error Type: NOT_FOUND
Portfolio not found.
Error Message
{
"errors": [
{
"message": "Received an invalid portfolioId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Portfolio not found.",
"errorCode": "KT-CT-9403"
}
}
]
}
KT-CT-9404
Error Type: NOT_FOUND
Account User not found.
Error Message
{
"errors": [
{
"message": "Received an invalid accountUserId.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Account User not found.",
"errorCode": "KT-CT-9404"
}
}
]
}
KT-CT-9601
Error Type: VALIDATION
Invalid data for a contribution agreement.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data for a contribution agreement.",
"errorCode": "KT-CT-9601"
}
}
]
}
KT-CT-9602
Error Type: APPLICATION
Unable to create a contribution agreement.
Error Message
{
"errors": [
{
"message": "Unable to create contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create a contribution agreement.",
"errorCode": "KT-CT-9602"
}
}
]
}
KT-CT-9603
Error Type: APPLICATION
Unable to find a contribution agreement.
Error Message
{
"errors": [
{
"message": "Unable to find contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to find a contribution agreement.",
"errorCode": "KT-CT-9603"
}
}
]
}
KT-CT-9604
Error Type: APPLICATION
Unable to end a contribution agreement.
Error Message
{
"errors": [
{
"message": "Unable to end contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to end a contribution agreement.",
"errorCode": "KT-CT-9604"
}
}
]
}
KT-CT-9605
Error Type: APPLICATION
A contribution agreement must have a positive amount.
Error Message
{
"errors": [
{
"message": "Contribution amount cannot be 0 or negative.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A contribution agreement must have a positive amount.",
"errorCode": "KT-CT-9605"
}
}
]
}
KT-CT-9606
Error Type: APPLICATION
The contribution scheme selected is marked as not accepting contributions.
Error Message
{
"errors": [
{
"message": "Scheme is not accepting contributions at this time.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The contribution scheme selected is marked as not accepting contributions.",
"errorCode": "KT-CT-9606"
}
}
]
}
KT-CT-9701
Error Type: APPLICATION
Balance transfer to same account is not allowed.
Error Message
{
"errors": [
{
"message": "Balance transfer to same account is not allowed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer to same account is not allowed.",
"errorCode": "KT-CT-9701"
}
}
]
}
KT-CT-9702
Error Type: APPLICATION
An account can have a negative or a positive balance but not a balance with zero value.
Error Message
{
"errors": [
{
"message": "Balance transfer is not support for debit account with Zero balance.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An account can have a negative or a positive balance but not a balance with zero value.",
"errorCode": "KT-CT-9702"
}
}
]
}
KT-CT-9703
Error Type: APPLICATION
Balance transfer validation check failed. Check account has the needed balance for transfer.
Error Message
{
"errors": [
{
"message": "Balance transfer is not supported for debit account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer validation check failed. Check account has the needed balance for transfer.",
"errorCode": "KT-CT-9703"
}
}
]
}
KT-CT-9704
Error Type: APPLICATION
Balance transfer validation check failed.
Error Message
{
"errors": [
{
"message": "Balance transfer amount should be non-zero.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer validation check failed.",
"errorCode": "KT-CT-9704"
}
}
]
}
KT-CT-9705
Error Type: APPLICATION
The billing document has not been issued.
Error Message
{
"errors": [
{
"message": "The billing document has not been issued.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The billing document has not been issued.",
"errorCode": "KT-CT-9705"
}
}
]
}
KT-CT-9901
Error Type: NOT_FOUND
Received an invalid trigger type code.
Error Message
{
"errors": [
{
"message": "Invalid trigger type code.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Received an invalid trigger type code.",
"errorCode": "KT-CT-9901"
}
}
]
}
KT-CT-9902
Error Type: VALIDATION
Received invalid trigger type params.
Error Message
{
"errors": [
{
"message": "Invalid trigger type params.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Received invalid trigger type params.",
"errorCode": "KT-CT-9902"
}
}
]
}
KT-CT-9903
Error Type: VALIDATION
This trigger type cannot be published by external systems.
Error Message
{
"errors": [
{
"message": "Trigger type cannot be published externally.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This trigger type cannot be published by external systems.",
"errorCode": "KT-CT-9903"
}
}
]
}
KT-CT-9904
Error Type: NOT_FOUND
Could not find a matching trigger.
Error Message
{
"errors": [
{
"message": "Trigger not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not find a matching trigger.",
"errorCode": "KT-CT-9904"
}
}
]
}
KT-CT-9905
Error Type: VALIDATION
The required account or account user context is missing for this trigger type.
Error Message
{
"errors": [
{
"message": "Top-level context fields are missing.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The required account or account user context is missing for this trigger type.",
"errorCode": "KT-CT-9905"
}
}
]
}
KT-CT-9906
Error Type: VALIDATION
The provided template variables do not match the schema defined for this trigger type.
Error Message
{
"errors": [
{
"message": "Template variables do not match the defined schema.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided template variables do not match the schema defined for this trigger type.",
"errorCode": "KT-CT-9906"
}
}
]
}
KT-CT-9907
Error Type: VALIDATION
The number of events in the request exceeds the maximum allowed batch limit.
Error Message
{
"errors": [
{
"message": "Post events batch size exceeded.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The number of events in the request exceeds the maximum allowed batch limit.",
"errorCode": "KT-CT-9907"
}
}
]
}
KT-GB-10101
Error Type: NOT_FOUND
Electricity agreement not found for the meter point provided.
Error Message
{
"errors": [
{
"message": "Electricity agreement not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Electricity agreement not found for the meter point provided.",
"errorCode": "KT-GB-10101"
}
}
]
}
KT-GB-10102
Error Type: APPLICATION
Could not calculate consumption costs.
Error Message
{
"errors": [
{
"message": "Error while calculating consumption costs.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not calculate consumption costs.",
"errorCode": "KT-GB-10102"
}
}
]
}
KT-GB-10103
Error Type: APPLICATION
Agreement was signed recently and there is no consumption data to process.
Error Message
{
"errors": [
{
"message": "Not enough consumption data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement was signed recently and there is no consumption data to process.",
"errorCode": "KT-GB-10103"
}
}
]
}
KT-GB-10501
Error Type: SERVICE_AVAILABILITY
The account has the wrong number of properties, meters, or Octopus Mini devices.
Error Message
{
"errors": [
{
"message": "Account is not currently supported.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The account has the wrong number of properties, meters, or Octopus Mini devices.",
"errorCode": "KT-GB-10501"
}
}
]
}
KT-GB-10502
Error Type: APPLICATION
The account does not yet have an enrolled Octopus Mini device.
Error Message
{
"errors": [
{
"message": "Account is not yet enrolled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The account does not yet have an enrolled Octopus Mini device.",
"errorCode": "KT-GB-10502"
}
}
]
}
KT-GB-10503
Error Type: SERVICE_AVAILABILITY
The account property has the wrong number of communication hubs (0 or more than 1).
Error Message
{
"errors": [
{
"message": "Incorrect number of communication hubs.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The account property has the wrong number of communication hubs (0 or more than 1).",
"errorCode": "KT-GB-10503"
}
}
]
}
KT-GB-10504
Error Type: SERVICE_AVAILABILITY
The account property does not have supported configuration.
Error Message
{
"errors": [
{
"message": "Property is not currently supported.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "The account property does not have supported configuration.",
"errorCode": "KT-GB-10504"
}
}
]
}
KT-GB-11901
Error Type: APPLICATION
Could not update charity donation.
Error Message
{
"errors": [
{
"message": "Could not update charity donation.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not update charity donation.",
"errorCode": "KT-GB-11901"
}
}
]
}
KT-GB-11902
Error Type: APPLICATION
Could not opt out of charity donation.
Error Message
{
"errors": [
{
"message": "Could not opt out of charity donation.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not opt out of charity donation.",
"errorCode": "KT-GB-11902"
}
}
]
}
KT-GB-11903
Error Type: APPLICATION
Could not opt in to charity donation.
Error Message
{
"errors": [
{
"message": "Could not opt in to charity donation.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not opt in to charity donation.",
"errorCode": "KT-GB-11903"
}
}
]
}
KT-GB-1301
Error Type: VALIDATION
The provided postcode is not a UK postcode
Error Message
{
"errors": [
{
"message": "The provided postcode is not a UK postcode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided postcode is not a UK postcode",
"errorCode": "KT-GB-1301"
}
}
]
}
KT-GB-1503
Error Type: AUTHORIZATION
Error Message
{
"errors": [
{
"message": "The account's enrollment has already been cancelled.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-1503"
}
}
]
}
KT-GB-3810
Error Type: NOT_FOUND
Could not get cost of usage. Ensure meter type is supported.
Error Message
{
"errors": [
{
"message": "Unable to get cost of usage.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not get cost of usage. Ensure meter type is supported.",
"errorCode": "KT-GB-3810"
}
}
]
}
KT-GB-3910
Error Type: AUTHORIZATION
Error Message
{
"errors": [
{
"message": "This feature is not available to business accounts.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-3910"
}
}
]
}
KT-GB-3911
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Your payment day cannot be changed at this time.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3911"
}
}
]
}
KT-GB-3912
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to update payment day.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3912"
}
}
]
}
KT-GB-3913
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "The vendor is currently unavailable.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-3913"
}
}
]
}
KT-GB-3914
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to get earliest ssd payment date.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3914"
}
}
]
}
KT-GB-3915
Error Type: APPLICATION
The payment adequacy data could not be calculated at the moment.
Error Message
{
"errors": [
{
"message": "Could not calculate current PA data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment adequacy data could not be calculated at the moment.",
"errorCode": "KT-GB-3915"
}
}
]
}
KT-GB-3916
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No statement in last 60 days.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-3916"
}
}
]
}
KT-GB-3917
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to create payment schedule.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3917"
}
}
]
}
KT-GB-3918
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-3918"
}
}
]
}
KT-GB-3919
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid payment schedule amount.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-3919"
}
}
]
}
KT-GB-3920
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Cannot update payment schedule amount.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3920"
}
}
]
}
KT-GB-4011
Error Type: NOT_FOUND
Could not get usage. Check that the query variables are feasible.
Error Message
{
"errors": [
{
"message": "No SMETS consumption found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Could not get usage. Check that the query variables are feasible.",
"errorCode": "KT-GB-4011"
}
}
]
}
KT-GB-4012
Error Type: NOT_FOUND
The device cannot be found with the provided ID. Make sure the ID is correct.
Error Message
{
"errors": [
{
"message": "Unable to find the CAD device.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The device cannot be found with the provided ID. Make sure the ID is correct.",
"errorCode": "KT-GB-4012"
}
}
]
}
KT-GB-4013
Error Type: NOT_FOUND
Make sure your CAD device type is correct.
Error Message
{
"errors": [
{
"message": "Received invalid device type to remove other than CAD.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "Make sure your CAD device type is correct.",
"errorCode": "KT-GB-4013"
}
}
]
}
KT-GB-4015
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Cannot update smart meter reading frequency preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4015"
}
}
]
}
KT-GB-4019
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "This device type is not currently supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4019"
}
}
]
}
KT-GB-4020
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to join the device to the Home Area Network.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4020"
}
}
]
}
KT-GB-4021
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid MPxN.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4021"
}
}
]
}
KT-GB-4022
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "MPxN not recognised.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4022"
}
}
]
}
KT-GB-4023
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to commission the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4023"
}
}
]
}
KT-GB-4024
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The provided device ID does not match any devices known by Kraken.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4024"
}
}
]
}
KT-GB-4025
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to decommission the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4025"
}
}
]
}
KT-GB-4026
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Either the mpxn or mpan input must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4026"
}
}
]
}
KT-GB-4027
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "If both mpxn and mpan are provided, they must match.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4027"
}
}
]
}
KT-GB-4028
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Please input a valid MPxN.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4028"
}
}
]
}
KT-GB-4029
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Meter point not found for MPAN.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4029"
}
}
]
}
KT-GB-4030
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Meter point not found for MPRN.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4030"
}
}
]
}
KT-GB-4031
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to join the device to the CHF.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4031"
}
}
]
}
KT-GB-4032
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to remove the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4032"
}
}
]
}
KT-GB-4033
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "No electricity device found matching device ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4033"
}
}
]
}
KT-GB-4034
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error requesting consumption data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4034"
}
}
]
}
KT-GB-4035
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No device matching the old device ID was found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4035"
}
}
]
}
KT-GB-4036
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "The old device ID does not relate to a Communications Hub.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4036"
}
}
]
}
KT-GB-4037
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "This request is not supported by the device's smartmeter adapter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4037"
}
}
]
}
KT-GB-4038
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error sending the request to replace the Communications Hub.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4038"
}
}
]
}
KT-GB-4039
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Unable to query smart meter telemetry data.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4039"
}
}
]
}
KT-GB-4040
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "'start', 'end', and 'grouping' must all be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4040"
}
}
]
}
KT-GB-4041
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "'end' should be later than 'start'.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4041"
}
}
]
}
KT-GB-4042
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Too many requests. Please wait before trying again.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4042"
}
}
]
}
KT-GB-4043
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "A network error occurred. Please try again.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4043"
}
}
]
}
KT-GB-4048
Error Type: VALIDATION
The device is not currently operating in prepayment mode, so we are unable to query for prepayment data such as the current balance snapshot.
Error Message
{
"errors": [
{
"message": "Device not in prepayment mode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The device is not currently operating in prepayment mode, so we are unable to query for prepayment data such as the current balance snapshot.",
"errorCode": "KT-GB-4048"
}
}
]
}
KT-GB-4049
Error Type: NOT_FOUND
We do not currently hold a prepayment balance snapshot for this device. This is retrieved once a day, so if you try again tomorrow there should be one.
Error Message
{
"errors": [
{
"message": "Balance snapshot not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "We do not currently hold a prepayment balance snapshot for this device. This is retrieved once a day, so if you try again tomorrow there should be one.",
"errorCode": "KT-GB-4049"
}
}
]
}
KT-GB-4050
Error Type: NOT_FOUND
The smart meter could not be found in our database. Please check the details you've provided and, if correct, contact our customer support team.
Error Message
{
"errors": [
{
"message": "Smart meter not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The smart meter could not be found in our database. Please check the details you've provided and, if correct, contact our customer support team.",
"errorCode": "KT-GB-4050"
}
}
]
}
KT-GB-4051
Error Type: VALIDATION
The start of the range must be within the last 30 days. Please try a more recent date.
Error Message
{
"errors": [
{
"message": "The start of the range is too far in the past.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The start of the range must be within the last 30 days. Please try a more recent date.",
"errorCode": "KT-GB-4051"
}
}
]
}
KT-GB-4052
Error Type: NOT_FOUND
We do not currently hold details of any payments to smart meters in prepayment mode belonging to this account.
Error Message
{
"errors": [
{
"message": "Prepayment payments not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "We do not currently hold details of any payments to smart meters in prepayment mode belonging to this account.",
"errorCode": "KT-GB-4052"
}
}
]
}
KT-GB-4053
Error Type: VALIDATION
An Alt HAN device is not connected to meters, so there should not be a fuel type associated with it.
Error Message
{
"errors": [
{
"message": "Fuel type should not be specified for Alt HAN device.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "An Alt HAN device is not connected to meters, so there should not be a fuel type associated with it.",
"errorCode": "KT-GB-4053"
}
}
]
}
KT-GB-4054
Error Type: VALIDATION
Temporary credit can not be applied from a specific payment. Please choose one or the other.
Error Message
{
"errors": [
{
"message": "Both Temporary Credit and Payment Intent Token provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Temporary credit can not be applied from a specific payment. Please choose one or the other.",
"errorCode": "KT-GB-4054"
}
}
]
}
KT-GB-4055
Error Type: AUTHORIZATION
The viewer is not authorized to add temporary credit to this account.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to add temporary credit to this account.",
"errorCode": "KT-GB-4055"
}
}
]
}
KT-GB-4056
Error Type: NOT_FOUND
This device isn’t linked to a network, so required related devices (e.g. Communications Hub or Gas Proxy Function) can’t be found.
Error Message
{
"errors": [
{
"message": "No Device Network (HAN) record found for the device.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "This device isn’t linked to a network, so required related devices (e.g. Communications Hub or Gas Proxy Function) can’t be found.",
"errorCode": "KT-GB-4056"
}
}
]
}
KT-GB-4101
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Unable to update SSD for account.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4101"
}
}
]
}
KT-GB-4102
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Unable to start smart onboarding process.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4102"
}
}
]
}
KT-GB-4103
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Unable to start export onboarding process.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4103"
}
}
]
}
KT-GB-4111
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to renew agreements for tariff renewal.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4111"
}
}
]
}
KT-GB-4112
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to renew agreements for meter point at this time. Please try again later.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4112"
}
}
]
}
KT-GB-4113
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "At least one list of agreements to renew is required.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4113"
}
}
]
}
KT-GB-4114
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to renew agreements.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4114"
}
}
]
}
KT-GB-4115
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Could not create smart meter interest for account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4115"
}
}
]
}
KT-GB-4116
Error Type: VALIDATION
The SwitchMeterPointProductsInput data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The SwitchMeterPointProductsInput data is invalid.",
"errorCode": "KT-GB-4116"
}
}
]
}
KT-GB-4117
Error Type: APPLICATION
Unable to process product switch.
Error Message
{
"errors": [
{
"message": "Unable to process product switch.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to process product switch.",
"errorCode": "KT-GB-4117"
}
}
]
}
KT-GB-4118
Error Type: NOT_FOUND
MPxN needs to be either from an existing electricity or gas meter point.
Error Message
{
"errors": [
{
"message": "Invalid MPxN.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "MPxN needs to be either from an existing electricity or gas meter point.",
"errorCode": "KT-GB-4118"
}
}
]
}
KT-GB-4119
Error Type: APPLICATION
The meter point is already on another account.
Error Message
{
"errors": [
{
"message": "Meter point already on another account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The meter point is already on another account.",
"errorCode": "KT-GB-4119"
}
}
]
}
KT-GB-4120
Error Type: APPLICATION
The meter point has no active agreement.
Error Message
{
"errors": [
{
"message": "MPxN has no active agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The meter point has no active agreement.",
"errorCode": "KT-GB-4120"
}
}
]
}
KT-GB-4121
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to process refund request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4121"
}
}
]
}
KT-GB-4125
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4125"
}
}
]
}
KT-GB-4126
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Electricity and gas agreement input is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4126"
}
}
]
}
KT-GB-4127
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to send refund request confirmation email.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4127"
}
}
]
}
KT-GB-4135
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{
"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-GB-4135"
}
}
]
}
KT-GB-4136
Error Type: VALIDATION
The account couldn't be withdrawn, so nothing has happened. Please check the state of the account if this was unexpected.
Error Message
{
"errors": [
{
"message": "Account cannot be withdrawn.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account couldn't be withdrawn, so nothing has happened. Please check the state of the account if this was unexpected.",
"errorCode": "KT-GB-4136"
}
}
]
}
KT-GB-4137
Error Type: APPLICATION
Could not cancel SSD payment.
Error Message
{
"errors": [
{
"message": "Could not cancel SSD payment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not cancel SSD payment.",
"errorCode": "KT-GB-4137"
}
}
]
}
KT-GB-4210
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Bookings not supported for agent appointed at property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4210"
}
}
]
}
KT-GB-4211
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Timeslot no longer available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4211"
}
}
]
}
KT-GB-4212
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Missing or invalid data for account or property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4212"
}
}
]
}
KT-GB-4213
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Application not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4213"
}
}
]
}
KT-GB-4214
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Booking is not supported with the agent appointed at property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4214"
}
}
]
}
KT-GB-4216
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error cancelling siteworks appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4216"
}
}
]
}
KT-GB-4217
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unknown agent carrying out the appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4217"
}
}
]
}
KT-GB-4218
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Appointment cancellation not yet supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4218"
}
}
]
}
KT-GB-4219
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Property does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4219"
}
}
]
}
KT-GB-4220
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No account currently active at property.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4220"
}
}
]
}
KT-GB-4221
Error Type: APPLICATION
The accounts has at least one other property. We could not confirm whether this should be treated as a duplicate.
Error Message
{
"errors": [
{
"message": "Could not confirm duplicate property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The accounts has at least one other property. We could not confirm whether this should be treated as a duplicate.",
"errorCode": "KT-GB-4221"
}
}
]
}
KT-GB-4222
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "The provided 'siteworksRequestId' is not a valid UUID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4222"
}
}
]
}
KT-GB-4223
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Siteworks request not found. Check the provided 'siteworksRequestId' is correct.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4223"
}
}
]
}
KT-GB-4224
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Error processing siteworks appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4224"
}
}
]
}
KT-GB-4227
Error Type: APPLICATION
The property does not have an account.
Error Message
{
"errors": [
{
"message": "No account for property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The property does not have an account.",
"errorCode": "KT-GB-4227"
}
}
]
}
KT-GB-4228
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Cannot currently book appointments for legacy prepay meters.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4228"
}
}
]
}
KT-GB-4229
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "A smart meter exchange appointment for this date already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4229"
}
}
]
}
KT-GB-4230
Error Type: VALIDATION
Create or update siteworks appointment input is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Create or update siteworks appointment input is invalid.",
"errorCode": "KT-GB-4230"
}
}
]
}
KT-GB-4231
Error Type: VALIDATION
Report removed meter input is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Report removed meter input is invalid.",
"errorCode": "KT-GB-4231"
}
}
]
}
KT-GB-4234
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "Booking service currently unavailable.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4234"
}
}
]
}
KT-GB-4235
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "The property is not an RTS property.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4235"
}
}
]
}
KT-GB-4236
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Unable to determine the primary and secondary MPANs for property.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4236"
}
}
]
}
KT-GB-4612
Error Type: NOT_FOUND
The quote cannot be found with the provided code. Make sure the code is correct.
Error Message
{
"errors": [
{
"message": "Unable to refresh quote - quote not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The quote cannot be found with the provided code. Make sure the code is correct.",
"errorCode": "KT-GB-4612"
}
}
]
}
KT-GB-4613
Error Type: APPLICATION
Something went wrong while refreshing the quote.
Error Message
{
"errors": [
{
"message": "Error generating quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Something went wrong while refreshing the quote.",
"errorCode": "KT-GB-4613"
}
}
]
}
KT-GB-4614
Error Type: VALIDATION
The QuoteAccountsOnProductInput data is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The QuoteAccountsOnProductInput data is invalid.",
"errorCode": "KT-GB-4614"
}
}
]
}
KT-GB-4615
Error Type: VALIDATION
Invalid input to new meter point quote.
Error Message
{
"errors": [
{
"message": "Invalid input to new meter point quote.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input to new meter point quote.",
"errorCode": "KT-GB-4615"
}
}
]
}
KT-GB-4616
Error Type: NOT_FOUND
No available products found for this quote input.
Error Message
{
"errors": [
{
"message": "No available products found for this quote input.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "No available products found for this quote input.",
"errorCode": "KT-GB-4616"
}
}
]
}
KT-GB-4617
Error Type: NOT_FOUND
The quoted product cannot be found with the provided id. Make sure the id is correct.
Error Message
{
"errors": [
{
"message": "Quoted product not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The quoted product cannot be found with the provided id. Make sure the id is correct.",
"errorCode": "KT-GB-4617"
}
}
]
}
KT-GB-4618
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Quote request not found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4618"
}
}
]
}
KT-GB-4623
Error Type: VALIDATION
Requote input is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Requote input is invalid.",
"errorCode": "KT-GB-4623"
}
}
]
}
KT-GB-4624
Error Type: VALIDATION
Create Quote Request For Products input is invalid.
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Create Quote Request For Products input is invalid.",
"errorCode": "KT-GB-4624"
}
}
]
}
KT-GB-4625
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Unable to create quote request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4625"
}
}
]
}
KT-GB-5110
Error Type: NOT_FOUND
The specified campaign could not be found.
Error Message
{
"errors": [
{
"message": "Campaign not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The specified campaign could not be found.",
"errorCode": "KT-GB-5110"
}
}
]
}
KT-GB-5111
Error Type: NOT_FOUND
A valid meter point could not be found for this account.
Error Message
{
"errors": [
{
"message": "Meter point not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "A valid meter point could not be found for this account.",
"errorCode": "KT-GB-5111"
}
}
]
}
KT-GB-5112
Error Type: APPLICATION
Campaign was not joined due to an application error.
Error Message
{
"errors": [
{
"message": "Error joining campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Campaign was not joined due to an application error.",
"errorCode": "KT-GB-5112"
}
}
]
}
KT-GB-5114
Error Type: NOT_FOUND
The Saving Sessions event could not be found.
Error Message
{
"errors": [
{
"message": "Saving Sessions event not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "The Saving Sessions event could not be found.",
"errorCode": "KT-GB-5114"
}
}
]
}
KT-GB-5115
Error Type: APPLICATION
The Saving Sessions event could not be joined due to an application error.
Error Message
{
"errors": [
{
"message": "Error joining event.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The Saving Sessions event could not be joined due to an application error.",
"errorCode": "KT-GB-5115"
}
}
]
}
KT-GB-5116
Error Type: VALIDATION
Account is not part of an active Saving Sessions campaign.
Error Message
{
"errors": [
{
"message": "Account is not part of a Saving Sessions campaign.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account is not part of an active Saving Sessions campaign.",
"errorCode": "KT-GB-5116"
}
}
]
}
KT-GB-5117
Error Type: VALIDATION
Account does not meet all criteria required to join Saving Sessions event.
Error Message
{
"errors": [
{
"message": "Account ineligible to join Saving Sessions event.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account does not meet all criteria required to join Saving Sessions event.",
"errorCode": "KT-GB-5117"
}
}
]
}
KT-GB-5411
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Failed to update special circumstance record.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5411"
}
}
]
}
KT-GB-5601
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "One of either MPAN or MPRN must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-5601"
}
}
]
}
KT-GB-5911
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "We have assigned all electric blanket discount codes.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5911"
}
}
]
}
KT-GB-5912
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Account already has a discount code assigned.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5912"
}
}
]
}
KT-GB-5913
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "An error occurred assigning a discount code.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5913"
}
}
]
}
KT-GB-6111
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Invalid/No payment instruction found for the given account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6111"
}
}
]
}
KT-GB-6211
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Account does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6211"
}
}
]
}
KT-GB-6212
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Meter does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6212"
}
}
]
}
KT-GB-6312
Error Type: VALIDATION
There was a problem querying the unit rates.
Error Message
{
"errors": [
{
"message": "Unable to query unit rates.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem querying the unit rates.",
"errorCode": "KT-GB-6312"
}
}
]
}
KT-GB-6610
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "We're sorry but we can't communicate with our address database right now to look up your address. Please try again.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6610"
}
}
]
}
KT-GB-6611
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "We couldn't find a match for this postcode. Please verify it and try again.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6611"
}
}
]
}
KT-GB-6612
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "We couldn't find a match for this address. Please verify it and try again.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6612"
}
}
]
}
KT-GB-6620
Error Type: VALIDATION
The provided postcode is not a UK postcode
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided postcode is not a UK postcode",
"errorCode": "KT-GB-6620"
}
}
]
}
KT-GB-6621
Error Type: VALIDATION
The provided address is not valid
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided address is not valid",
"errorCode": "KT-GB-6621"
}
}
]
}
KT-GB-6622
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6622"
}
}
]
}
KT-GB-6623
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Property not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6623"
}
}
]
}
KT-GB-6624
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "An error occurred when trying to process this house move.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6624"
}
}
]
}
KT-GB-6625
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "An error occurred when trying to process this house move.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6625"
}
}
]
}
KT-GB-6626
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "There was an error processing the PSR data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6626"
}
}
]
}
KT-GB-6627
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "There are missing agent appointments.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6627"
}
}
]
}
KT-GB-6630
Error Type: SERVICE_AVAILABILITY
Error Message
{
"errors": [
{
"message": "We can't communicate with our address database right now to look up your address. Please try again.",
"extensions": {
"errorType": "SERVICE_AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-6630"
}
}
]
}
KT-GB-6631
Error Type: VALIDATION
The provided Unique Property Reference Number is not valid
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided Unique Property Reference Number is not valid",
"errorCode": "KT-GB-6631"
}
}
]
}
KT-GB-6632
Error Type: NOT_FOUND
We couldn't find a match for this UPRN. Please verify it and try again.
Error Message
{
"errors": [
{
"message": "UPRN not found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "We couldn't find a match for this UPRN. Please verify it and try again.",
"errorCode": "KT-GB-6632"
}
}
]
}
KT-GB-6634
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "The provided MPAN is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6634"
}
}
]
}
KT-GB-6635
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "The provided MPRN is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6635"
}
}
]
}
KT-GB-6636
Error Type: VALIDATION
The meterpoint returned is marked as extinct. Please try a different MPRN.
Error Message
{
"errors": [
{
"message": "The provided MPRN is linked to an extinct meterpoint.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The meterpoint returned is marked as extinct. Please try a different MPRN.",
"errorCode": "KT-GB-6636"
}
}
]
}
KT-GB-6811
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Account does not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6811"
}
}
]
}
KT-GB-6812
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6812"
}
}
]
}
KT-GB-6813
Error Type: VALIDATION
Error Message
{
"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6813"
}
}
]
}
KT-GB-9310
Error Type: VALIDATION
This account is not able to join Octoplus.
Error Message
{
"errors": [
{
"message": "Account ineligible for joining Octoplus.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This account is not able to join Octoplus.",
"errorCode": "KT-GB-9310"
}
}
]
}
KT-GB-9311
Error Type: APPLICATION
This account couldn't be signed up to Octoplus right now. Please try again in a while.
Error Message
{
"errors": [
{
"message": "Error joining campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This account couldn't be signed up to Octoplus right now. Please try again in a while.",
"errorCode": "KT-GB-9311"
}
}
]
}
KT-GB-9312
Error Type: VALIDATION
This account is already signed up to Octoplus.
Error Message
{
"errors": [
{
"message": "Account already signed up to Octoplus.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This account is already signed up to Octoplus.",
"errorCode": "KT-GB-9312"
}
}
]
}
KT-GB-9313
Error Type: VALIDATION
Account does not have enough Octopoints.
Error Message
{
"errors": [
{
"message": "Not enough Octopoints.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account does not have enough Octopoints.",
"errorCode": "KT-GB-9313"
}
}
]
}
KT-GB-9314
Error Type: APPLICATION
Something went wrong whilst trying to process the reward.
Error Message
{
"errors": [
{
"message": "Reward could not be processed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Something went wrong whilst trying to process the reward.",
"errorCode": "KT-GB-9314"
}
}
]
}
KT-GB-9315
Error Type: APPLICATION
No available reward of this type could be found.
Error Message
{
"errors": [
{
"message": "Reward of this type unavailable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No available reward of this type could be found.",
"errorCode": "KT-GB-9315"
}
}
]
}
KT-GB-9316
Error Type: VALIDATION
Account must be enrolled in Octoplus to perform this action.
Error Message
{
"errors": [
{
"message": "Account is not Octoplus-enrolled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account must be enrolled in Octoplus to perform this action.",
"errorCode": "KT-GB-9316"
}
}
]
}
KT-GB-9319
Error Type: APPLICATION
This feature is currently disabled - cannot complete this action.
Error Message
{
"errors": [
{
"message": "This feature is not currently available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This feature is currently disabled - cannot complete this action.",
"errorCode": "KT-GB-9319"
}
}
]
}
KT-GB-9323
Error Type: APPLICATION
Could not create a customer contact link for this account.
Error Message
{
"errors": [
{
"message": "Could not create contact link.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not create a customer contact link for this account.",
"errorCode": "KT-GB-9323"
}
}
]
}
KT-GB-9325
Error Type: VALIDATION
The provided constantine slug is does not exist.
Error Message
{
"errors": [
{
"message": "Invalid constantine slug.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided constantine slug is does not exist.",
"errorCode": "KT-GB-9325"
}
}
]
}
KT-GB-9326
Error Type: VALIDATION
The provided spawn id does not exist.
Error Message
{
"errors": [
{
"message": "Invalid spawn ID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided spawn id does not exist.",
"errorCode": "KT-GB-9326"
}
}
]
}
KT-GB-9327
Error Type: APPLICATION
We were unable to create the Snap. Please try again.
Error Message
{
"errors": [
{
"message": "Snap failed to create.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "We were unable to create the Snap. Please try again.",
"errorCode": "KT-GB-9327"
}
}
]
}
KT-GB-9510
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "At least one agreement ID is required.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9510"
}
}
]
}
KT-GB-9511
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Please, provide either electricity_agreement_id or gas_agreement_id. Both are not accepted.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9511"
}
}
]
}
KT-GB-9512
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No agreement found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9512"
}
}
]
}
KT-GB-9513
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No follow on product found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9513"
}
}
]
}
KT-GB-9514
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "No available product found.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9514"
}
}
]
}
KT-GB-9515
Error Type: APPLICATION
Error Message
{
"errors": [
{
"message": "Multiple available products found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-9515"
}
}
]
}
KT-GB-9516
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "We were unable to find any products for this brand.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9516"
}
}
]
}
KT-GB-9517
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "We were unable to determine the GSP group ID from the postcode.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9517"
}
}
]
}
KT-GB-9518
Error Type: VALIDATION
Input data for product rate(s) is invalid. Please check input data and try again.
Error Message
{
"errors": [
{
"message": "Invalid input data for product rate(s).",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Input data for product rate(s) is invalid. Please check input data and try again.",
"errorCode": "KT-GB-9518"
}
}
]
}
KT-GB-9519
Error Type: APPLICATION
We were unable to create the product rate(s). Please try again.
Error Message
{
"errors": [
{
"message": "Unable to create product rate(s).",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "We were unable to create the product rate(s). Please try again.",
"errorCode": "KT-GB-9519"
}
}
]
}
KT-GB-9520
Error Type: NOT_FOUND
Error Message
{
"errors": [
{
"message": "Provided tag codes do not exist.",
"extensions": {
"errorType": "NOT_FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9520"
}
}
]
}
KT-GB-9521
Error Type: VALIDATION
Must be IMPORT or EXPORT.
Error Message
{
"errors": [
{
"message": "Invalid energy product direction.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Must be IMPORT or EXPORT.",
"errorCode": "KT-GB-9521"
}
}
]
}