About Error Codes
Kraken error codes start with a prefix KT-COUNTRY_CODE-NUMBER
.
The country code CT is a core error for all versions of kraken. All other country codes
will correspond to the universally accepted two-letter code for that country. The number
is a globally unique identifier for that error.
KT-CT-10001
Error Type: VALIDATION
Cannot create an overlapping contract.
Error Message
{"errors": [
{
"message": "Party is already under contract.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot create an overlapping contract.",
"errorCode": "KT-CT-10001"
}
}
]}
KT-CT-10201
Error Type: SERVICE AVAILABILITY
Auto top-up is disabled for the client.
Error Message
{"errors": [
{
"message": "Endpoint disabled.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "Auto top-up is disabled for the client.",
"errorCode": "KT-CT-10201"
}
}
]}
KT-CT-10202
Error Type: VALIDATION
No matching device found with the device ID.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No matching device found with the device ID.",
"errorCode": "KT-CT-10202"
}
}
]}
KT-CT-10203
Error Type: VALIDATION
Device must be a prepay meter.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Device must be a prepay meter.",
"errorCode": "KT-CT-10203"
}
}
]}
KT-CT-10204
Error Type: VALIDATION
Top-up amount must be at least the minimum allowable auto top-up amount.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Top-up amount must be at least the minimum allowable auto top-up amount.",
"errorCode": "KT-CT-10204"
}
}
]}
KT-CT-10205
Error Type: NOT FOUND
No active auto top-up config found with the account number and device ID provided.
Error Message
{"errors": [
{
"message": "Active auto top-up config not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No active auto top-up config found with the account number and device ID provided.",
"errorCode": "KT-CT-10205"
}
}
]}
KT-CT-10301
Error Type: VALIDATION
Unable to instigate leave supplier process due to some validation error.
Error Message
{"errors": [
{
"message": "Unable to instigate leave supplier process.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to instigate leave supplier process due to some validation error.",
"errorCode": "KT-CT-10301"
}
}
]}
KT-CT-10302
Error Type: NOT FOUND
Received an invalid reference for a leave supplier process.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Received an invalid reference for a leave supplier process.",
"errorCode": "KT-CT-10302"
}
}
]}
KT-CT-10303
Error Type: SERVICE AVAILABILITY
The PrepareAccount mutation is not enabled in this environment.
Error Message
{"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The PrepareAccount mutation is not enabled in this environment.",
"errorCode": "KT-CT-10303"
}
}
]}
KT-CT-10304
Error Type: SERVICE AVAILABILITY
The InstigateLeaveSupplier mutation is not enabled in this environment.
Error Message
{"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The InstigateLeaveSupplier mutation is not enabled in this environment.",
"errorCode": "KT-CT-10304"
}
}
]}
KT-CT-10305
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to cancel leave supplier process - market actions are no longer cancellable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10305"
}
}
]}
KT-CT-10306
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Failed to cancel leave supplier process - the cancellation workflow has not been configured.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10306"
}
}
]}
KT-CT-10307
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to cancel leave supplier process - failed to cancel market actions.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10307"
}
}
]}
KT-CT-10308
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to cancel leave supplier process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10308"
}
}
]}
KT-CT-10309
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Failed to update leave supplier process - the service is not enabled.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10309"
}
}
]}
KT-CT-10310
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to update leave supplier process. The process status is not in updatable status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10310"
}
}
]}
KT-CT-10311
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to cancel leave supplier process. The process status is not in cancellable status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-10311"
}
}
]}
KT-CT-10312
Error Type: SERVICE AVAILABILITY
The Enrollment mutation is not enabled in this environment.
Error Message
{"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The Enrollment mutation is not enabled in this environment.",
"errorCode": "KT-CT-10312"
}
}
]}
KT-CT-10313
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Failed to enroll account.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-10313"
}
}
]}
KT-CT-10314
Error Type: SERVICE AVAILABILITY
This supply point is already on supply. The supply point must leave supply before a new customer can enrol.
Error Message
{"errors": [
{
"message": "This supply point is already on supply.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "This supply point is already on supply. The supply point must leave supply before a new customer can enrol.",
"errorCode": "KT-CT-10314"
}
}
]}
KT-CT-10801
Error Type: VALIDATION
Invalid data.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-10801"
}
}
]}
KT-CT-10901
Error Type: VALIDATION
Invalid data.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-10901"
}
}
]}
KT-CT-11101
Error Type: AUTHORIZATION
This likely occurred because Kraken searched for a business by ID but failed to find one.
Error Message
{"errors": [
{
"message": "The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "This likely occurred because Kraken searched for a business by ID but failed to find one.",
"errorCode": "KT-CT-11101"
}
}
]}
KT-CT-1111
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1111"
}
}
]}
KT-CT-1112
Error Type: AUTHORIZATION
You must provide the AUTHORIZATION header while executing the query/mutation.
Error Message
{"errors": [
{
"message": "'Authorization' header not provided.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "You must provide the AUTHORIZATION header while executing the query/mutation.",
"errorCode": "KT-CT-1112"
}
}
]}
KT-CT-1113
Error Type: SERVICE AVAILABILITY
You have made a request to a disabled GraphQL field.
Error Message
{"errors": [
{
"message": "Disabled GraphQL field requested.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "You have made a request to a disabled GraphQL field.",
"errorCode": "KT-CT-1113"
}
}
]}
KT-CT-1120
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The Kraken Token has expired.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1120"
}
}
]}
KT-CT-11201
Error Type: APPLICATION
No Collection Process Records associated with id.
Error Message
{"errors": [
{
"message": "No Collection Process Records associated with id.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Collection Process Records associated with id.",
"errorCode": "KT-CT-11201"
}
}
]}
KT-CT-11202
Error Type: APPLICATION
No External reference provided.
Error Message
{"errors": [
{
"message": "No External reference provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No External reference provided.",
"errorCode": "KT-CT-11202"
}
}
]}
KT-CT-11203
Error Type: APPLICATION
No Completion reason provided.
Error Message
{"errors": [
{
"message": "No Completion reason provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Completion reason provided.",
"errorCode": "KT-CT-11203"
}
}
]}
KT-CT-11204
Error Type: APPLICATION
No Completion details provided.
Error Message
{"errors": [
{
"message": "No Completion details provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No Completion details provided.",
"errorCode": "KT-CT-11204"
}
}
]}
KT-CT-1121
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Please use Kraken Token to issue long-lived refresh tokens.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1121"
}
}
]}
KT-CT-1122
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Long-lived refresh tokens can only be issued for account users.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1122"
}
}
]}
KT-CT-1123
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid scope value for the Kraken Token.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1123"
}
}
]}
KT-CT-1124
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Signature of the JWT has expired.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1124"
}
}
]}
KT-CT-1125
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Token keys have rotated. Please obtain a new token and try again.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1125"
}
}
]}
KT-CT-1126
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Signature verification failed. Make sure signature is valid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1126"
}
}
]}
KT-CT-1127
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Issuer verification failed. Make sure the provided token is valid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1127"
}
}
]}
KT-CT-1128
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1128"
}
}
]}
KT-CT-1129
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1129"
}
}
]}
KT-CT-1130
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1130"
}
}
]}
KT-CT-11301
Error Type: VALIDATION
Account not in a dunning process for the given path name.
Error Message
{"errors": [
{
"message": "Account not in a dunning process for the given path name.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account not in a dunning process for the given path name.",
"errorCode": "KT-CT-11301"
}
}
]}
KT-CT-11302
Error Type: VALIDATION
No active dunning process found.
Error Message
{"errors": [
{
"message": "No active dunning process found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No active dunning process found.",
"errorCode": "KT-CT-11302"
}
}
]}
KT-CT-11303
Error Type: VALIDATION
Multiple active dunning processes found.
Error Message
{"errors": [
{
"message": "Multiple active dunning processes found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Multiple active dunning processes found.",
"errorCode": "KT-CT-11303"
}
}
]}
KT-CT-11304
Error Type: VALIDATION
Either the start date is before today or the stop date is before the start date.
Error Message
{"errors": [
{
"message": "Dunning pause process failed verifying the dates.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Either the start date is before today or the stop date is before the start date.",
"errorCode": "KT-CT-11304"
}
}
]}
KT-CT-11305
Error Type: APPLICATION
Pausing the dunning process failed.
Error Message
{"errors": [
{
"message": "Pausing the dunning process failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Pausing the dunning process failed.",
"errorCode": "KT-CT-11305"
}
}
]}
KT-CT-11306
Error Type: APPLICATION
Withdrawing the dunning process failed.
Error Message
{"errors": [
{
"message": "Withdrawing the dunning process failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Withdrawing the dunning process failed.",
"errorCode": "KT-CT-11306"
}
}
]}
KT-CT-1131
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1131"
}
}
]}
KT-CT-1132
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-1132"
}
}
]}
KT-CT-1133
Error Type: APPLICATION
There was a problem requesting password reset email.
Error Message
{"errors": [
{
"message": "Unable to request password reset email.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem requesting password reset email.",
"errorCode": "KT-CT-1133"
}
}
]}
KT-CT-1134
Error Type: VALIDATION
The refresh token has expired.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The refresh token has expired.",
"errorCode": "KT-CT-1134"
}
}
]}
KT-CT-1135
Error Type: VALIDATION
Please make sure the refresh token is correct.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure the refresh token is correct.",
"errorCode": "KT-CT-1135"
}
}
]}
KT-CT-1136
Error Type: VALIDATION
Please make sure both email and password are present in the input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure both email and password are present in the input.",
"errorCode": "KT-CT-1136"
}
}
]}
KT-CT-1137
Error Type: VALIDATION
Please provide the right combination of input fields.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide the right combination of input fields.",
"errorCode": "KT-CT-1137"
}
}
]}
KT-CT-1138
Error Type: VALIDATION
Please make sure the credentials are correct.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure the credentials are correct.",
"errorCode": "KT-CT-1138"
}
}
]}
KT-CT-1139
Error Type: VALIDATION
Authentication failed.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Authentication failed.",
"errorCode": "KT-CT-1139"
}
}
]}
KT-CT-1140
Error Type: VALIDATION
Please make sure the organization secret key is correct.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure the organization secret key is correct.",
"errorCode": "KT-CT-1140"
}
}
]}
KT-CT-11401
Error Type: VALIDATION
Received invalid equipment quantity to select.
Error Message
{"errors": [
{
"message": "Invalid equipment quantity selected.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Received invalid equipment quantity to select.",
"errorCode": "KT-CT-11401"
}
}
]}
KT-CT-11402
Error Type: VALIDATION
Cannot request selected equipment.
Error Message
{"errors": [
{
"message": "Invalid equipment selected.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot request selected equipment.",
"errorCode": "KT-CT-11402"
}
}
]}
KT-CT-11403
Error Type: APPLICATION
Cannot request equipment order while one already in progress.
Error Message
{"errors": [
{
"message": "Equipment order already in progress.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot request equipment order while one already in progress.",
"errorCode": "KT-CT-11403"
}
}
]}
KT-CT-1141
Error Type: VALIDATION
Authentication failed.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Authentication failed.",
"errorCode": "KT-CT-1141"
}
}
]}
KT-CT-1142
Error Type: VALIDATION
Authentication failed.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Authentication failed.",
"errorCode": "KT-CT-1142"
}
}
]}
KT-CT-1143
Error Type: AUTHORIZATION
The value of the HTTP Authorization header is not recognized as a valid access credential for this API. Valid credentials can be generated by calling the obtainKrakenToken mutation.
Error Message
{"errors": [
{
"message": "Value of 'Authorization' header is not a valid credential.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The value of the HTTP Authorization header is not recognized as a valid access credential for this API. Valid credentials can be generated by calling the obtainKrakenToken mutation.",
"errorCode": "KT-CT-1143"
}
}
]}
KT-CT-1145
Error Type: AUTHORIZATION
No account/user was found with the specified details: either the details do not match or the account does not meet the conditions required to use this mutation.
Error Message
{"errors": [
{
"message": "Account/user details do not match.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "No account/user was found with the specified details: either the details do not match or the account does not meet the conditions required to use this mutation.",
"errorCode": "KT-CT-1145"
}
}
]}
KT-CT-1150
Error Type: NOT FOUND
No MFA device found for this user.
Error Message
{"errors": [
{
"message": "MFA device not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No MFA device found for this user.",
"errorCode": "KT-CT-1150"
}
}
]}
KT-CT-11501
Error Type: NOT FOUND
Voice campaign not found.
Error Message
{"errors": [
{
"message": "Voice campaign not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Voice campaign not found.",
"errorCode": "KT-CT-11501"
}
}
]}
KT-CT-11502
Error Type: APPLICATION
Cannot remove items from multiple campaigns at once.
Error Message
{"errors": [
{
"message": "Cannot remove items from multiple campaigns at once.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot remove items from multiple campaigns at once.",
"errorCode": "KT-CT-11502"
}
}
]}
KT-CT-11503
Error Type: VALIDATION
One or more campaign items are invalid and cannot be created.
Error Message
{"errors": [
{
"message": "One or more campaign items are invalid and cannot be created.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more campaign items are invalid and cannot be created.",
"errorCode": "KT-CT-11503"
}
}
]}
KT-CT-11504
Error Type: APPLICATION
The batch of campaign items is too large.
Error Message
{"errors": [
{
"message": "The batch of campaign items is too large.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The batch of campaign items is too large.",
"errorCode": "KT-CT-11504"
}
}
]}
KT-CT-11505
Error Type: NOT FOUND
Voice campaign item not found.
Error Message
{"errors": [
{
"message": "Voice campaign item not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Voice campaign item not found.",
"errorCode": "KT-CT-11505"
}
}
]}
KT-CT-1151
Error Type: APPLICATION
Multiple MFA devices of the same type found for this user.
Error Message
{"errors": [
{
"message": "MFA device not found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Multiple MFA devices of the same type found for this user.",
"errorCode": "KT-CT-1151"
}
}
]}
KT-CT-1152
Error Type: VALIDATION
The MFA token is invalid.
Error Message
{"errors": [
{
"message": "Invalid MFA token.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The MFA token is invalid.",
"errorCode": "KT-CT-1152"
}
}
]}
KT-CT-1153
Error Type: APPLICATION
There was a problem while creating the MFA device.
Error Message
{"errors": [
{
"message": "Unable to create MFA device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while creating the MFA device.",
"errorCode": "KT-CT-1153"
}
}
]}
KT-CT-1154
Error Type: APPLICATION
There was a problem while deleting the MFA device.
Error Message
{"errors": [
{
"message": "Unable to delete MFA device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while deleting the MFA device.",
"errorCode": "KT-CT-1154"
}
}
]}
KT-CT-1155
Error Type: APPLICATION
The operation cannot cause the user to have MFA enabled without a backup device.
Error Message
{"errors": [
{
"message": "Enabled backup device is needed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The operation cannot cause the user to have MFA enabled without a backup device.",
"errorCode": "KT-CT-1155"
}
}
]}
KT-CT-11601
Error Type: APPLICATION
Cannot start collection proceeding, proceeding for this account already exists.
Error Message
{"errors": [
{
"message": "Cannot start collection proceeding, proceeding for this account already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot start collection proceeding, proceeding for this account already exists.",
"errorCode": "KT-CT-11601"
}
}
]}
KT-CT-11602
Error Type: APPLICATION
Could not find DCA with that name.
Error Message
{"errors": [
{
"message": "Could not find DCA with that name.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not find DCA with that name.",
"errorCode": "KT-CT-11602"
}
}
]}
KT-CT-11603
Error Type: APPLICATION
Could not stop debt collection proceeding.
Error Message
{"errors": [
{
"message": "Could not stop debt collection proceeding.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not stop debt collection proceeding.",
"errorCode": "KT-CT-11603"
}
}
]}
KT-CT-11604
Error Type: APPLICATION
Active debt collection proceeding does not exist for account.
Error Message
{"errors": [
{
"message": "Active debt collection proceeding does not exist for account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Active debt collection proceeding does not exist for account.",
"errorCode": "KT-CT-11604"
}
}
]}
KT-CT-11605
Error Type: APPLICATION
Multiple active Proceeding's found for same agency and campaign on account.
Error Message
{"errors": [
{
"message": "Multiple active Proceeding's found for same agency and campaign on account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Multiple active Proceeding's found for same agency and campaign on account.",
"errorCode": "KT-CT-11605"
}
}
]}
KT-CT-11606
Error Type: APPLICATION
Debt Collection Agency cannot use campaign.
Error Message
{"errors": [
{
"message": "Debt Collection Agency cannot use campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Debt Collection Agency cannot use campaign.",
"errorCode": "KT-CT-11606"
}
}
]}
KT-CT-1188
Error Type: AUTHORIZATION
The current query is too complex. Please simplify it and try again.
Error Message
{"errors": [
{
"message": "Query is too complex.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The current query is too complex. Please simplify it and try again.",
"errorCode": "KT-CT-1188"
}
}
]}
KT-CT-1189
Error Type: AUTHORIZATION
The current query requests too many individual nodes. Please reduce the number of items requested and try again.
Error Message
{"errors": [
{
"message": "Query exceeds maximum allowed node count.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The current query requests too many individual nodes. Please reduce the number of items requested and try again.",
"errorCode": "KT-CT-1189"
}
}
]}
KT-CT-1199
Error Type: AUTHORIZATION
There were too many requests. Please try again later.
Error Message
{"errors": [
{
"message": "Too many requests.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "There were too many requests. Please try again later.",
"errorCode": "KT-CT-1199"
}
}
]}
KT-CT-1201
Error Type: VALIDATION
You must provide a first
or last
value to properly paginate the connection
Error Message
{"errors": [
{
"message": "Pagination parameters not provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "You must provide a `first` or `last` value to properly paginate the connection",
"errorCode": "KT-CT-1201"
}
}
]}
KT-CT-1202
Error Type: VALIDATION
Requested more records through the first
value than the maximum limit.
Error Message
{"errors": [
{
"message": "Invalid pagination parameters.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Requested more records through the `first` value than the maximum limit.",
"errorCode": "KT-CT-1202"
}
}
]}
KT-CT-1203
Error Type: VALIDATION
Requested more records through the first
value than the maximum limit.
Error Message
{"errors": [
{
"message": "Invalid pagination parameters.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Requested more records through the `first` value than the maximum limit.",
"errorCode": "KT-CT-1203"
}
}
]}
KT-CT-1401
Error Type: VALIDATION
Invalid data.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data.",
"errorCode": "KT-CT-1401"
}
}
]}
KT-CT-1402
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to create account reminder.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1402"
}
}
]}
KT-CT-1501
Error Type: NOT FOUND
The requested agreement was not found.
Error Message
{"errors": [
{
"message": "Agreement not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The requested agreement was not found.",
"errorCode": "KT-CT-1501"
}
}
]}
KT-CT-1502
Error Type: APPLICATION
The agreement could not be revoked as it's already been billed.
Error Message
{"errors": [
{
"message": "Billed agreements cannot be revoked.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The agreement could not be revoked as it's already been billed.",
"errorCode": "KT-CT-1502"
}
}
]}
KT-CT-1503
Error Type: VALIDATION
The agreement validto date must be later than the validfrom date.
Error Message
{"errors": [
{
"message": "Agreement valid_to date must be later than valid_from date.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The agreement valid_to date must be later than the valid_from date.",
"errorCode": "KT-CT-1503"
}
}
]}
KT-CT-1504
Error Type: VALIDATION
The account number does not match with the agreement account number.
Error Message
{"errors": [
{
"message": "Account does not match with the agreement.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account number does not match with the agreement account number.",
"errorCode": "KT-CT-1504"
}
}
]}
KT-CT-1505
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to edit agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-1505"
}
}
]}
KT-CT-1506
Error Type: APPLICATION
Agreement period is not within the supply and property period.
Error Message
{"errors": [
{
"message": "Agreement period is not within the supply and property period.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement period is not within the supply and property period.",
"errorCode": "KT-CT-1506"
}
}
]}
KT-CT-1507
Error Type: APPLICATION
Agreement product switch date is not within the acceptable range.
Error Message
{"errors": [
{
"message": "Agreement product switch date is not within the acceptable range.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement product switch date is not within the acceptable range.",
"errorCode": "KT-CT-1507"
}
}
]}
KT-CT-1601
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Value cannot be empty.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-1601"
}
}
]}
KT-CT-1602
Error Type: VALIDATION
One or more serializers did not have valid input values.
Error Message
{"errors": [
{
"message": "Serializer validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more serializers did not have valid input values.",
"errorCode": "KT-CT-1602"
}
}
]}
KT-CT-1603
Error Type: VALIDATION
The input is not valid graphQL.
Error Message
{"errors": [
{
"message": "Query validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The input is not valid graphQL.",
"errorCode": "KT-CT-1603"
}
}
]}
KT-CT-1604
Error Type: VALIDATION
There are too many operations specified - either remove one or specify an operation name.
Error Message
{"errors": [
{
"message": "Query validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There are too many operations specified - either remove one or specify an operation name.",
"errorCode": "KT-CT-1604"
}
}
]}
KT-CT-1605
Error Type: VALIDATION
The necessary information to complete the request is missing from the input, or the provided information is invalid.
Error Message
{"errors": [
{
"message": "Invalid input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The necessary information to complete the request is missing from the input, or the provided information is invalid.",
"errorCode": "KT-CT-1605"
}
}
]}
KT-CT-1606
Error Type: NOT FOUND
No query or mutation with the given name was found in the schema.
Error Message
{"errors": [
{
"message": "Query/Mutation not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No query or mutation with the given name was found in the schema.",
"errorCode": "KT-CT-1606"
}
}
]}
KT-CT-3810
Error Type: NOT FOUND
Ledger id should be an integer or a string with value 'main'.
Error Message
{"errors": [
{
"message": "Received an invalid ledger id.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ledger id should be an integer or a string with value 'main'.",
"errorCode": "KT-CT-3810"
}
}
]}
KT-CT-3811
Error Type: VALIDATION
The IBAN is not valid.
Error Message
{"errors": [
{
"message": "Invalid IBAN.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The IBAN is not valid.",
"errorCode": "KT-CT-3811"
}
}
]}
KT-CT-3812
Error Type: NOT FOUND
Cannot find a record for the SVT tariff.
Error Message
{"errors": [
{
"message": "SVT tariff not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Cannot find a record for the SVT tariff.",
"errorCode": "KT-CT-3812"
}
}
]}
KT-CT-3813
Error Type: NOT FOUND
Any agreement should have at least one standing charge.
Error Message
{"errors": [
{
"message": "No standing charge for agreement.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Any agreement should have at least one standing charge.",
"errorCode": "KT-CT-3813"
}
}
]}
KT-CT-3815
Error Type: NOT FOUND
Check the account number and active agreements.
Error Message
{"errors": [
{
"message": "No active payment schedule found for this account.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check the account number and active agreements.",
"errorCode": "KT-CT-3815"
}
}
]}
KT-CT-3816
Error Type: APPLICATION
Unexpected transaction type encountered.
Error Message
{"errors": [
{
"message": "Invalid transaction type.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unexpected transaction type encountered.",
"errorCode": "KT-CT-3816"
}
}
]}
KT-CT-3817
Error Type: VALIDATION
Cannot have both includeAllLedgers and ledgerId in the input
Error Message
{"errors": [
{
"message": "Cannot have both includeAllLedgers and ledgerId in the input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot have both includeAllLedgers and ledgerId in the input",
"errorCode": "KT-CT-3817"
}
}
]}
KT-CT-3820
Error Type: VALIDATION
Ledger number should be used, as a string starting with 'L-'
Error Message
{"errors": [
{
"message": "Received both Ledger ID and number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ledger number should be used, as a string starting with 'L-'",
"errorCode": "KT-CT-3820"
}
}
]}
KT-CT-3822
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3822"
}
}
]}
KT-CT-3823
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3823"
}
}
]}
KT-CT-3824
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3824"
}
}
]}
KT-CT-3825
Error Type: NOT FOUND
No credit transfer permission found for the given id.
Error Message
{"errors": [
{
"message": "Credit transfer permission not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No credit transfer permission found for the given id.",
"errorCode": "KT-CT-3825"
}
}
]}
KT-CT-3826
Error Type: AUTHORIZATION
At least one of the ledgers on the permission must be owned by the user.
Error Message
{"errors": [
{
"message": "Invalid credit transfer permission.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "At least one of the ledgers on the permission must be owned by the user.",
"errorCode": "KT-CT-3826"
}
}
]}
KT-CT-3923
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3923"
}
}
]}
KT-CT-3924
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3924"
}
}
]}
KT-CT-3925
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3925"
}
}
]}
KT-CT-3926
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3926"
}
}
]}
KT-CT-3927
Error Type: VALIDATION
The amount requested for repayment is too low. Amount must be greater than than zero. Please request an amount greater than zero.
Error Message
{"errors": [
{
"message": "Invalid Amount.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The amount requested for repayment is too low. Amount must be greater than than zero. Please request an amount greater than zero.",
"errorCode": "KT-CT-3927"
}
}
]}
KT-CT-3928
Error Type: VALIDATION
The provided idempotency key has already been used with another repayment request. Please re-request with a unique idempotency key
Error Message
{"errors": [
{
"message": "Idempotency key used for another repayment request.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided idempotency key has already been used with another repayment request. Please re-request with a unique idempotency key",
"errorCode": "KT-CT-3928"
}
}
]}
KT-CT-3929
Error Type: VALIDATION
The payment requested for refund is not in a refundable state. Only 'cleared' payments can be requested for refund.
Error Message
{"errors": [
{
"message": "The payment is not in a refundable state.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The payment requested for refund is not in a refundable state. Only 'cleared' payments can be requested for refund.",
"errorCode": "KT-CT-3929"
}
}
]}
KT-CT-3930
Error Type: VALIDATION
The repayment or refund request does not exist. Please check the request_id.
Error Message
{"errors": [
{
"message": "The repayment or refund request does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The repayment or refund request does not exist. Please check the request_id.",
"errorCode": "KT-CT-3930"
}
}
]}
KT-CT-3931
Error Type: VALIDATION
This repayment or refund request cannot be cancelled.
Error Message
{"errors": [
{
"message": "This repayment or refund request cannot be cancelled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This repayment or refund request cannot be cancelled.",
"errorCode": "KT-CT-3931"
}
}
]}
KT-CT-3932
Error Type: VALIDATION
Payment date must not be in the past.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Payment date must not be in the past.",
"errorCode": "KT-CT-3932"
}
}
]}
KT-CT-3933
Error Type: APPLICATION
The refund amount is greater than the payment amount.
Error Message
{"errors": [
{
"message": "Refund amount greater than payment amount.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The refund amount is greater than the payment amount.",
"errorCode": "KT-CT-3933"
}
}
]}
KT-CT-3934
Error Type: APPLICATION
Repayment request already approved.
Error Message
{"errors": [
{
"message": "Repayment request already approved.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Repayment request already approved.",
"errorCode": "KT-CT-3934"
}
}
]}
KT-CT-3935
Error Type: APPLICATION
Repayment request cannot be paid.
Error Message
{"errors": [
{
"message": "Repayment request cannot be paid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Repayment request cannot be paid.",
"errorCode": "KT-CT-3935"
}
}
]}
KT-CT-3940
Error Type: VALIDATION
Could not validate bank details input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not validate bank details input.",
"errorCode": "KT-CT-3940"
}
}
]}
KT-CT-3941
Error Type: VALIDATION
Could not update payment schedule amount due to invalid input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update payment schedule amount due to invalid input.",
"errorCode": "KT-CT-3941"
}
}
]}
KT-CT-3942
Error Type: APPLICATION
Could not update payment schedule as an unexpected error occurred.
Error Message
{"errors": [
{
"message": "An unexpected error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not update payment schedule as an unexpected error occurred.",
"errorCode": "KT-CT-3942"
}
}
]}
KT-CT-3943
Error Type: VALIDATION
Payments cannot be made to the provided ledger.
Error Message
{"errors": [
{
"message": "Invalid ledger.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Payments cannot be made to the provided ledger.",
"errorCode": "KT-CT-3943"
}
}
]}
KT-CT-3944
Error Type: NOT FOUND
Account repayment does not exist. Please check the repayment_id.
Error Message
{"errors": [
{
"message": "Account repayment does not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Account repayment does not exist. Please check the repayment_id.",
"errorCode": "KT-CT-3944"
}
}
]}
KT-CT-3945
Error Type: APPLICATION
Unable to allow a repayment to be submitted.
Error Message
{"errors": [
{
"message": "Unable to allow a repayment to be submitted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to allow a repayment to be submitted.",
"errorCode": "KT-CT-3945"
}
}
]}
KT-CT-3946
Error Type: APPLICATION
Unable to block a repayment from being submitted.
Error Message
{"errors": [
{
"message": "Unable to block a repayment from being submitted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to block a repayment from being submitted.",
"errorCode": "KT-CT-3946"
}
}
]}
KT-CT-3947
Error Type: APPLICATION
Could not create a payment schedule as an unexpected error occurred.
Error Message
{"errors": [
{
"message": "An unexpected error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not create a payment schedule as an unexpected error occurred.",
"errorCode": "KT-CT-3947"
}
}
]}
KT-CT-3948
Error Type: APPLICATION
An error occurred while attempting to set up direct debit instruction.
Error Message
{"errors": [
{
"message": "Could not set up direct debit instruction.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred while attempting to set up direct debit instruction.",
"errorCode": "KT-CT-3948"
}
}
]}
KT-CT-3949
Error Type: APPLICATION
Unable to return payment forecasts.
Error Message
{"errors": [
{
"message": "Unable to return payment forecasts.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to return payment forecasts.",
"errorCode": "KT-CT-3949"
}
}
]}
KT-CT-3950
Error Type: APPLICATION
The provided reason text is too long.
Error Message
{"errors": [
{
"message": "The provided reason text is too long.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided reason text is too long.",
"errorCode": "KT-CT-3950"
}
}
]}
KT-CT-3951
Error Type: APPLICATION
No payments associated with PaymentSchedule.
Error Message
{"errors": [
{
"message": "No payments associated with PaymentSchedule.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No payments associated with PaymentSchedule.",
"errorCode": "KT-CT-3951"
}
}
]}
KT-CT-3952
Error Type: APPLICATION
Could not update payment schedule amount due current in-route payment.
Error Message
{"errors": [
{
"message": "Cannot update payment amount at this time because their is a payment currently in route.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not update payment schedule amount due current in-route payment.",
"errorCode": "KT-CT-3952"
}
}
]}
KT-CT-3953
Error Type: APPLICATION
The payment schedule is not a balance triggered schedule.
Error Message
{"errors": [
{
"message": "The payment schedule is not a balance triggered schedule.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment schedule is not a balance triggered schedule.",
"errorCode": "KT-CT-3953"
}
}
]}
KT-CT-3954
Error Type: APPLICATION
Payment cancellation failed.
Error Message
{"errors": [
{
"message": "Payment cancellation failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment cancellation failed.",
"errorCode": "KT-CT-3954"
}
}
]}
KT-CT-3955
Error Type: APPLICATION
Payment cannot be cancelled.
Error Message
{"errors": [
{
"message": "Payment cannot be cancelled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment cannot be cancelled.",
"errorCode": "KT-CT-3955"
}
}
]}
KT-CT-3956
Error Type: APPLICATION
Temporary error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Temporary error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Temporary error occurred. Please try again later.",
"errorCode": "KT-CT-3956"
}
}
]}
KT-CT-3957
Error Type: VALIDATION
Please provide the collection method for the payment.
Error Message
{"errors": [
{
"message": "No collection method provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide the collection method for the payment.",
"errorCode": "KT-CT-3957"
}
}
]}
KT-CT-3958
Error Type: VALIDATION
Please provide one of either ledger ID or ledger number.
Error Message
{"errors": [
{
"message": "Provide either ledger ID or ledger number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide one of either ledger ID or ledger number.",
"errorCode": "KT-CT-3958"
}
}
]}
KT-CT-3959
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-3959"
}
}
]}
KT-CT-3960
Error Type: VALIDATION
Could not update schedule's payment day due to invalid input: should be an integer lower than or equal to 28.
Error Message
{"errors": [
{
"message": "Invalid value for payment day.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update schedule's payment day due to invalid input: should be an integer lower than or equal to 28.",
"errorCode": "KT-CT-3960"
}
}
]}
KT-CT-3961
Error Type: AUTHORIZATION
Payment schedule linked to payment plan cannot be updated.
Error Message
{"errors": [
{
"message": "Cannot update plan-associated payment schedule.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "Payment schedule linked to payment plan cannot be updated.",
"errorCode": "KT-CT-3961"
}
}
]}
KT-CT-3962
Error Type: VALIDATION
At least one of paymentday or paymentamount must be provided and different from existing value.
Error Message
{"errors": [
{
"message": "No new value provided to update payment schedule.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "At least one of payment_day or payment_amount must be provided and different from existing value.",
"errorCode": "KT-CT-3962"
}
}
]}
KT-CT-3963
Error Type: APPLICATION
The payment adequacy data could not be calculated at the moment.
Error Message
{"errors": [
{
"message": "Could not calculate live PA data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment adequacy data could not be calculated at the moment.",
"errorCode": "KT-CT-3963"
}
}
]}
KT-CT-3964
Error Type: APPLICATION
Payment schedule creation failed because the specified ledger already has future payment schedules.
Error Message
{"errors": [
{
"message": "Could not create payment schedule on ledger with future payment schedules.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Payment schedule creation failed because the specified ledger already has future payment schedules.",
"errorCode": "KT-CT-3964"
}
}
]}
KT-CT-4010
Error Type: NOT FOUND
Cannot find a record for the provided SMETS device.
Error Message
{"errors": [
{
"message": "Smart meter match not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Cannot find a record for the provided SMETS device.",
"errorCode": "KT-CT-4010"
}
}
]}
KT-CT-4011
Error Type: NOT FOUND
Ensure the ID is a valid integer.
Error Message
{"errors": [
{
"message": "No meter points found with the given ID.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ensure the ID is a valid integer.",
"errorCode": "KT-CT-4011"
}
}
]}
KT-CT-4023
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4023"
}
}
]}
KT-CT-4101
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4101"
}
}
]}
KT-CT-4110
Error Type: APPLICATION
There was a problem while creating the account.
Error Message
{"errors": [
{
"message": "Unable to create account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while creating the account.",
"errorCode": "KT-CT-4110"
}
}
]}
KT-CT-4111
Error Type: APPLICATION
There was a problem using the given email address.
Error Message
{"errors": [
{
"message": "Unable to use given email address.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem using the given email address.",
"errorCode": "KT-CT-4111"
}
}
]}
KT-CT-4112
Error Type: APPLICATION
There was a problem assigning an email to the user.
Error Message
{"errors": [
{
"message": "Email address already assigned.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem assigning an email to the user.",
"errorCode": "KT-CT-4112"
}
}
]}
KT-CT-4120
Error Type: APPLICATION
The unique reference number for an account cannot be found.
Error Message
{"errors": [
{
"message": "Invalid urn.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The unique reference number for an account cannot be found.",
"errorCode": "KT-CT-4120"
}
}
]}
KT-CT-4121
Error Type: VALIDATION
The phone number is not valid.
Error Message
{"errors": [
{
"message": "Invalid phone number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The phone number is not valid.",
"errorCode": "KT-CT-4121"
}
}
]}
KT-CT-4122
Error Type: VALIDATION
The email is not valid.
Error Message
{"errors": [
{
"message": "Invalid email.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The email is not valid.",
"errorCode": "KT-CT-4122"
}
}
]}
KT-CT-4123
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4123"
}
}
]}
KT-CT-4124
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4124"
}
}
]}
KT-CT-4125
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4125"
}
}
]}
KT-CT-4126
Error Type: VALIDATION
The landline number is not valid.
Error Message
{"errors": [
{
"message": "Invalid landline number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The landline number is not valid.",
"errorCode": "KT-CT-4126"
}
}
]}
KT-CT-4127
Error Type: VALIDATION
The mobile number is not valid.
Error Message
{"errors": [
{
"message": "Invalid mobile number.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The mobile number is not valid.",
"errorCode": "KT-CT-4127"
}
}
]}
KT-CT-4131
Error Type: NOT FOUND
The brand cannot be found. Please make sure the provided brand is valid.
Error Message
{"errors": [
{
"message": "Invalid brand.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The brand cannot be found. Please make sure the provided brand is valid.",
"errorCode": "KT-CT-4131"
}
}
]}
KT-CT-4132
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Period length must be MONTHLY, QUARTERLY or not set.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4132"
}
}
]}
KT-CT-4133
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Period day must be set if period is MONTHLY.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4133"
}
}
]}
KT-CT-4134
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Period day must be set if period is QUARTERLY.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4134"
}
}
]}
KT-CT-4135
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Period month must be set if period is QUARTERLY.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4135"
}
}
]}
KT-CT-4136
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Cannot set comms preference to email when account has no email.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4136"
}
}
]}
KT-CT-4137
Error Type: VALIDATION
Provide a title that is in your Kraken instance's allowed list.
Error Message
{"errors": [
{
"message": "Invalid Title.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Provide a title that is in your Kraken instance's allowed list.",
"errorCode": "KT-CT-4137"
}
}
]}
KT-CT-4138
Error Type: VALIDATION
For fixed billing with period multiplier > 1 a start day is required.
Error Message
{"errors": [
{
"message": "Period day must be set if period multiplier > 1.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "For fixed billing with period multiplier > 1 a start day is required.",
"errorCode": "KT-CT-4138"
}
}
]}
KT-CT-4139
Error Type: VALIDATION
For fixed billing with period multiplier > 1 a start month is required.
Error Message
{"errors": [
{
"message": "Period month must be set if period multiplier > 1.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "For fixed billing with period multiplier > 1 a start month is required.",
"errorCode": "KT-CT-4139"
}
}
]}
KT-CT-4140
Error Type: VALIDATION
ID must be a valid integer or a string.
Error Message
{"errors": [
{
"message": "ID must be a valid integer or a string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "ID must be a valid integer or a string.",
"errorCode": "KT-CT-4140"
}
}
]}
KT-CT-4141
Error Type: VALIDATION
Quarterly billing periods only support a multiplier of 1.
Error Message
{"errors": [
{
"message": "Quarterly billing periods can't have period multiplier > 1.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Quarterly billing periods only support a multiplier of 1.",
"errorCode": "KT-CT-4141"
}
}
]}
KT-CT-4142
Error Type: VALIDATION
If any of business details info including companyName, companyNumber, businessType is provided then we should have all of them.
Error Message
{"errors": [
{
"message": "Missing business details info.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "If any of business details info including companyName, companyNumber, businessType is provided then we should have all of them.",
"errorCode": "KT-CT-4142"
}
}
]}
KT-CT-4143
Error Type: VALIDATION
Make sure the provided companyName is valid.
Error Message
{"errors": [
{
"message": "Invalid companyName.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Make sure the provided companyName is valid.",
"errorCode": "KT-CT-4143"
}
}
]}
KT-CT-4144
Error Type: VALIDATION
Make sure the provided companyNumber is valid.
Error Message
{"errors": [
{
"message": "Invalid companyNumber.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Make sure the provided companyNumber is valid.",
"errorCode": "KT-CT-4144"
}
}
]}
KT-CT-4145
Error Type: VALIDATION
The address is not valid.
Error Message
{"errors": [
{
"message": "Invalid address.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The address is not valid.",
"errorCode": "KT-CT-4145"
}
}
]}
KT-CT-4146
Error Type: VALIDATION
Billing day must be between 1 and 28.
Error Message
{"errors": [
{
"message": "Invalid billing day.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Billing day must be between 1 and 28.",
"errorCode": "KT-CT-4146"
}
}
]}
KT-CT-4147
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Invalid Billing Statement Query.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4147"
}
}
]}
KT-CT-4155
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4155"
}
}
]}
KT-CT-4177
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check the ownership/permissions of provided data.",
"errorCode": "KT-CT-4177"
}
}
]}
KT-CT-4178
Error Type: NOT FOUND
Check the account number.
Error Message
{"errors": [
{
"message": "No account found with given account number.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check the account number.",
"errorCode": "KT-CT-4178"
}
}
]}
KT-CT-4179
Error Type: NOT FOUND
Check the metadata key.
Error Message
{"errors": [
{
"message": "No metadata found with given key.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check the metadata key.",
"errorCode": "KT-CT-4179"
}
}
]}
KT-CT-4180
Error Type: VALIDATION
Account note must be a valid string.
Error Message
{"errors": [
{
"message": "Account note must be a valid string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account note must be a valid string.",
"errorCode": "KT-CT-4180"
}
}
]}
KT-CT-4182
Error Type: VALIDATION
The installation appointment requested is not valid.
Error Message
{"errors": [
{
"message": "The installation appointment requested is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The installation appointment requested is not valid.",
"errorCode": "KT-CT-4182"
}
}
]}
KT-CT-4183
Error Type: VALIDATION
The search terms value(s) provided did not all pass validation.
Error Message
{"errors": [
{
"message": "One of more search terms failed validations.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The search terms value(s) provided did not all pass validation.",
"errorCode": "KT-CT-4183"
}
}
]}
KT-CT-4184
Error Type: VALIDATION
Exactly one of phoneNumber or portfolioNumber must be provided.
Error Message
{"errors": [
{
"message": "Exactly one of phoneNumber or portfolioNumber must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Exactly one of phoneNumber or portfolioNumber must be provided.",
"errorCode": "KT-CT-4184"
}
}
]}
KT-CT-4185
Error Type: APPLICATION
Unable to object to change of supplier process.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to object to change of supplier process.",
"errorCode": "KT-CT-4185"
}
}
]}
KT-CT-4190
Error Type: APPLICATION
Unable to verify product eligibility for product enrolment candidate.
Error Message
{"errors": [
{
"message": "Error while defining product eligibility for product enrolment candidate.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to verify product eligibility for product enrolment candidate.",
"errorCode": "KT-CT-4190"
}
}
]}
KT-CT-4231
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4231"
}
}
]}
KT-CT-4301
Error Type: NOT FOUND
We were unable to find a device for the given account. Please check that the account number (and property ID) is correct.
Error Message
{"errors": [
{
"message": "Unable to find device for given account.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "We were unable to find a device for the given account. Please check that the account number (and property ID) is correct.",
"errorCode": "KT-CT-4301"
}
}
]}
KT-CT-4302
Error Type: APPLICATION
Unable to deregister site and retire devices.
Error Message
{"errors": [
{
"message": "Unable to deregister site.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to deregister site and retire devices.",
"errorCode": "KT-CT-4302"
}
}
]}
KT-CT-4303
Error Type: SERVICE AVAILABILITY
Unable to fetch heat pump device status.
Error Message
{"errors": [
{
"message": "Unable to fetch device status.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "Unable to fetch heat pump device status.",
"errorCode": "KT-CT-4303"
}
}
]}
KT-CT-4304
Error Type: APPLICATION
Unable to request provisioning claim certificate.
Error Message
{"errors": [
{
"message": "Error in preprovisioning step for Octopus Heat Pump.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to request provisioning claim certificate.",
"errorCode": "KT-CT-4304"
}
}
]}
KT-CT-4305
Error Type: SERVICE AVAILABILITY
Could not fetch heat pump device configuration.
Error Message
{"errors": [
{
"message": "Unable to fetch heating controller configuration.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "Could not fetch heat pump device configuration.",
"errorCode": "KT-CT-4305"
}
}
]}
KT-CT-4306
Error Type: APPLICATION
Unable to set mode for heating controller zone.
Error Message
{"errors": [
{
"message": "Error setting mode for heat pump controller zone.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set mode for heating controller zone.",
"errorCode": "KT-CT-4306"
}
}
]}
KT-CT-4307
Error Type: APPLICATION
Unable to de-provision device.
Error Message
{"errors": [
{
"message": "Error deprovisioning an Octopus heat pump.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to de-provision device.",
"errorCode": "KT-CT-4307"
}
}
]}
KT-CT-4308
Error Type: APPLICATION
Unable to set schedules for heating controller zone.
Error Message
{"errors": [
{
"message": "Error setting schedule(s) for heat pump controller zone.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set schedules for heating controller zone.",
"errorCode": "KT-CT-4308"
}
}
]}
KT-CT-4309
Error Type: APPLICATION
Unable to remove sensor from heat pump controller.
Error Message
{"errors": [
{
"message": "Error trying to remove sensor from heat pump controller.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to remove sensor from heat pump controller.",
"errorCode": "KT-CT-4309"
}
}
]}
KT-CT-4310
Error Type: APPLICATION
The OCPP authentication journey could not be triggered.
Error Message
{"errors": [
{
"message": "Unable to register OCPP authentication details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The OCPP authentication journey could not be triggered.",
"errorCode": "KT-CT-4310"
}
}
]}
KT-CT-4311
Error Type: APPLICATION
It cannot be confirmed whether a device is successfully connected to OCPP.
Error Message
{"errors": [
{
"message": "Unable to confirm OCPP connection.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "It cannot be confirmed whether a device is successfully connected to OCPP.",
"errorCode": "KT-CT-4311"
}
}
]}
KT-CT-4312
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to register device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4312"
}
}
]}
KT-CT-4313
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Could not find KrakenFlex device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4313"
}
}
]}
KT-CT-4314
Error Type: APPLICATION
Provider is not supported.
Error Message
{"errors": [
{
"message": "Unable to get provider details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Provider is not supported.",
"errorCode": "KT-CT-4314"
}
}
]}
KT-CT-4315
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to re-authenticate device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4315"
}
}
]}
KT-CT-4316
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to get provider details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4316"
}
}
]}
KT-CT-4317
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to register device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-4317"
}
}
]}
KT-CT-4318
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Date cannot be in the future.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-4318"
}
}
]}
KT-CT-4319
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to get Enode link session.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-4319"
}
}
]}
KT-CT-4320
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to get user's vehicle list.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-CT-4320"
}
}
]}
KT-CT-4321
Error Type: VALIDATION
One or more serializers did not have valid input values.
Error Message
{"errors": [
{
"message": "Serializer validation error.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more serializers did not have valid input values.",
"errorCode": "KT-CT-4321"
}
}
]}
KT-CT-4322
Error Type: APPLICATION
Unable to complete the registration of the KrakenFlex device.
Error Message
{"errors": [
{
"message": "Unable to complete registration error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to complete the registration of the KrakenFlex device.",
"errorCode": "KT-CT-4322"
}
}
]}
KT-CT-4323
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4323"
}
}
]}
KT-CT-4324
Error Type: APPLICATION
Another device registration is already in progress.
Error Message
{"errors": [
{
"message": "Device already registered error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Another device registration is already in progress.",
"errorCode": "KT-CT-4324"
}
}
]}
KT-CT-4325
Error Type: VALIDATION
Provider is not compatible with the device type.
Error Message
{"errors": [
{
"message": "Invalid provider for device type.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Provider is not compatible with the device type.",
"errorCode": "KT-CT-4325"
}
}
]}
KT-CT-4326
Error Type: SERVICE AVAILABILITY
Unable to retrieve consumption (charge) cost for device(s).
Error Message
{"errors": [
{
"message": "Could not get consumption cost data.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "Unable to retrieve consumption (charge) cost for device(s).",
"errorCode": "KT-CT-4326"
}
}
]}
KT-CT-4327
Error Type: VALIDATION
Authentication data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Authentication data is invalid.",
"errorCode": "KT-CT-4327"
}
}
]}
KT-CT-4328
Error Type: VALIDATION
Enode link session data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Enode link session data is invalid.",
"errorCode": "KT-CT-4328"
}
}
]}
KT-CT-4329
Error Type: VALIDATION
Set room temperature data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Set room temperature data is invalid.",
"errorCode": "KT-CT-4329"
}
}
]}
KT-CT-4332
Error Type: VALIDATION
Provisioning claim request parameters are invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Provisioning claim request parameters are invalid.",
"errorCode": "KT-CT-4332"
}
}
]}
KT-CT-4333
Error Type: VALIDATION
Set zone mode setting data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Set zone mode setting data is invalid.",
"errorCode": "KT-CT-4333"
}
}
]}
KT-CT-4334
Error Type: VALIDATION
Zone schedule parameters data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Zone schedule parameters data is invalid.",
"errorCode": "KT-CT-4334"
}
}
]}
KT-CT-4335
Error Type: APPLICATION
Another device registration is already in progress.
Error Message
{"errors": [
{
"message": "Another device registration is already in progress.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Another device registration is already in progress.",
"errorCode": "KT-CT-4335"
}
}
]}
KT-CT-4336
Error Type: APPLICATION
Unable to set hot water state.
Error Message
{"errors": [
{
"message": "Unable to set hot water state.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set hot water state.",
"errorCode": "KT-CT-4336"
}
}
]}
KT-CT-4337
Error Type: APPLICATION
Unable to set climate control state.
Error Message
{"errors": [
{
"message": "Unable to set climate control state.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set climate control state.",
"errorCode": "KT-CT-4337"
}
}
]}
KT-CT-4339
Error Type: APPLICATION
Your device charging preferences could not be fetched.
Error Message
{"errors": [
{
"message": "Your device charging preferences could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Your device charging preferences could not be fetched.",
"errorCode": "KT-CT-4339"
}
}
]}
KT-CT-4340
Error Type: APPLICATION
Unable to fetch planned dispatches.
Error Message
{"errors": [
{
"message": "Unable to fetch planned dispatches.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch planned dispatches.",
"errorCode": "KT-CT-4340"
}
}
]}
KT-CT-4341
Error Type: APPLICATION
Unable to fetch completed dispatches.
Error Message
{"errors": [
{
"message": "Unable to fetch completed dispatches.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch completed dispatches.",
"errorCode": "KT-CT-4341"
}
}
]}
KT-CT-4343
Error Type: APPLICATION
Unable to fetch electric vehicles list for make.
Error Message
{"errors": [
{
"message": "Unable to fetch electric vehicles list for make.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to fetch electric vehicles list for make.",
"errorCode": "KT-CT-4343"
}
}
]}
KT-CT-4344
Error Type: APPLICATION
Make is not supported by provider.
Error Message
{"errors": [
{
"message": "Make is not supported by provider.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Make is not supported by provider.",
"errorCode": "KT-CT-4344"
}
}
]}
KT-CT-4345
Error Type: APPLICATION
Unable to get KF user for given account.
Error Message
{"errors": [
{
"message": "Unable to get KF user for given account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to get KF user for given account.",
"errorCode": "KT-CT-4345"
}
}
]}
KT-CT-4346
Error Type: APPLICATION
Unable to set the room temperature.
Error Message
{"errors": [
{
"message": "Unable to set the room temperature.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to set the room temperature.",
"errorCode": "KT-CT-4346"
}
}
]}
KT-CT-4347
Error Type: VALIDATION
Device registration data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Device registration data is invalid.",
"errorCode": "KT-CT-4347"
}
}
]}
KT-CT-4348
Error Type: VALIDATION
Battery variant validation error.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Battery variant validation error.",
"errorCode": "KT-CT-4348"
}
}
]}
KT-CT-4349
Error Type: VALIDATION
Device registration account type validation error.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Device registration account type validation error.",
"errorCode": "KT-CT-4349"
}
}
]}
KT-CT-4350
Error Type: APPLICATION
Check that the device is currently authenticated.
Error Message
{"errors": [
{
"message": "Unable to de-authenticate device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Check that the device is currently authenticated.",
"errorCode": "KT-CT-4350"
}
}
]}
KT-CT-4351
Error Type: APPLICATION
Check authentication details.
Error Message
{"errors": [
{
"message": "Provider authentication error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Check authentication details.",
"errorCode": "KT-CT-4351"
}
}
]}
KT-CT-4353
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "An error occurred while trying to update your charging preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4353"
}
}
]}
KT-CT-4354
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Unable to cancel boost charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4354"
}
}
]}
KT-CT-4355
Error Type: APPLICATION
It is not currently possible to initiate a test charge. Please check that a test charge is not already in progress and that your vehicle is plugged in at home.
Error Message
{"errors": [
{
"message": "Unable to trigger charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "It is not currently possible to initiate a test charge. Please check that a test charge is not already in progress and that your vehicle is plugged in at home.",
"errorCode": "KT-CT-4355"
}
}
]}
KT-CT-4356
Error Type: APPLICATION
The device is not ready for boost charging.
Error Message
{"errors": [
{
"message": "A boost charge cannot currently be performed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The device is not ready for boost charging.",
"errorCode": "KT-CT-4356"
}
}
]}
KT-CT-4357
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Unable to trigger boost charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4357"
}
}
]}
KT-CT-4358
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Unable to suspend device control.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4358"
}
}
]}
KT-CT-4359
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Unable to resume device control.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4359"
}
}
]}
KT-CT-4360
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "Device status could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4360"
}
}
]}
KT-CT-4361
Error Type: NOT FOUND
Check that you have provided the correct make of heat pump.
Error Message
{"errors": [
{
"message": "No heat pumps of that make found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check that you have provided the correct make of heat pump.",
"errorCode": "KT-CT-4361"
}
}
]}
KT-CT-4362
Error Type: VALIDATION
If the device is an EVSE (Electric Vehicle Supply Equipment, aka. EV charge point) that uses OCPP, check that the ESVE is correctly connected to the CSMS (Charging Station Management System).
Error Message
{"errors": [
{
"message": "Device not ready for test charge.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "If the device is an EVSE (Electric Vehicle Supply Equipment, aka. EV charge point) that uses OCPP, check that the ESVE is correctly connected to the CSMS (Charging Station Management System).",
"errorCode": "KT-CT-4362"
}
}
]}
KT-CT-4363
Error Type: APPLICATION
Please check that your device is set up correctly with the manufacturer.
Error Message
{"errors": [
{
"message": "No capable devices found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please check that your device is set up correctly with the manufacturer.",
"errorCode": "KT-CT-4363"
}
}
]}
KT-CT-4364
Error Type: APPLICATION
Please provide a providerDeviceId to specify one of these devices.
Error Message
{"errors": [
{
"message": "Multiple devices found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please provide a providerDeviceId to specify one of these devices.",
"errorCode": "KT-CT-4364"
}
}
]}
KT-CT-4365
Error Type: APPLICATION
Problems fetching telemetry data. Please try again later.
Error Message
{"errors": [
{
"message": "Device telemetry data could not be fetched.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Problems fetching telemetry data. Please try again later.",
"errorCode": "KT-CT-4365"
}
}
]}
KT-CT-4366
Error Type: VALIDATION
One or more of the values to filter results by is invalid. See the validationDetails
extension for more details.
Error Message
{"errors": [
{
"message": "Invalid filter inputs.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more of the values to filter results by is invalid. See the `validationDetails` extension for more details.",
"errorCode": "KT-CT-4366"
}
}
]}
KT-CT-4367
Error Type: VALIDATION
Please make sure both account number and property id are present in the input.
Error Message
{"errors": [
{
"message": "Account number and property ID must be set. One of them is missing.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please make sure both account number and property id are present in the input.",
"errorCode": "KT-CT-4367"
}
}
]}
KT-CT-4368
Error Type: VALIDATION
Telemetry API did not return valid data. Please try again later.
Error Message
{"errors": [
{
"message": "Telemetry API did not return valid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Telemetry API did not return valid data. Please try again later.",
"errorCode": "KT-CT-4368"
}
}
]}
KT-CT-4369
Error Type: APPLICATION
An error occurred fetching the provider authentication details.
Error Message
{"errors": [
{
"message": "Unable to fetch provider authentication details.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred fetching the provider authentication details.",
"errorCode": "KT-CT-4369"
}
}
]}
KT-CT-4370
Error Type: APPLICATION
Telemetry data unavailable. Please try again later.
Error Message
{"errors": [
{
"message": "Device telemetry data unavailable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Telemetry data unavailable. Please try again later.",
"errorCode": "KT-CT-4370"
}
}
]}
KT-CT-4371
Error Type: APPLICATION
Onboarding wizard not found with ID. Please pass a correct ID.
Error Message
{"errors": [
{
"message": "Onboarding wizard ID is invalid.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding wizard not found with ID. Please pass a correct ID.",
"errorCode": "KT-CT-4371"
}
}
]}
KT-CT-4372
Error Type: APPLICATION
Onboarding process can not be updated simultaneously. Please try again later.
Error Message
{"errors": [
{
"message": "Simultaneous attempts to update onboarding process.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding process can not be updated simultaneously. Please try again later.",
"errorCode": "KT-CT-4372"
}
}
]}
KT-CT-4373
Error Type: APPLICATION
Error fetching device preferences.
Error Message
{"errors": [
{
"message": "Unable to fetch device preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Error fetching device preferences.",
"errorCode": "KT-CT-4373"
}
}
]}
KT-CT-4374
Error Type: APPLICATION
An internal error occurred. Please try again later.
Error Message
{"errors": [
{
"message": "An error occurred while trying to set your device preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An internal error occurred. Please try again later.",
"errorCode": "KT-CT-4374"
}
}
]}
KT-CT-4375
Error Type: APPLICATION
Incorrect or missing parameters supplied for onboarding step.
Error Message
{"errors": [
{
"message": "Incorrect or missing parameters for SmartFlex onboarding step.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Incorrect or missing parameters supplied for onboarding step.",
"errorCode": "KT-CT-4375"
}
}
]}
KT-CT-4376
Error Type: APPLICATION
Onboarding step cannot be completed. Please try again later.
Error Message
{"errors": [
{
"message": "Unable to complete onboarding step. Please try agan later.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Onboarding step cannot be completed. Please try again later.",
"errorCode": "KT-CT-4376"
}
}
]}
KT-CT-4377
Error Type: APPLICATION
Invalid step ID provided for onboarding step
Error Message
{"errors": [
{
"message": "Invalid onboarding step ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid step ID provided for onboarding step",
"errorCode": "KT-CT-4377"
}
}
]}
KT-CT-4378
Error Type: APPLICATION
Mismatch between input params expected by the step and input params given.
Error Message
{"errors": [
{
"message": "Invalid input or step id. Please make sure you are using the correct step id and providing the expected input params.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Mismatch between input params expected by the step and input params given.",
"errorCode": "KT-CT-4378"
}
}
]}
KT-CT-4379
Error Type: APPLICATION
Vehicle is not ready for a test charge.
Error Message
{"errors": [
{
"message": "Vehicle is not ready for a test charge.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Vehicle is not ready for a test charge.",
"errorCode": "KT-CT-4379"
}
}
]}
KT-CT-4380
Error Type: APPLICATION
An error occurred fetching the supply point details for the SmartFlex device.
Error Message
{"errors": [
{
"message": "Unable to fetch supply point details for SmartFlex device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred fetching the supply point details for the SmartFlex device.",
"errorCode": "KT-CT-4380"
}
}
]}
KT-CT-4381
Error Type: APPLICATION
Invalid time range provided to get heat pump performance data. endat should be after the countreset time.
Error Message
{"errors": [
{
"message": "Invalid time range provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid time range provided to get heat pump performance data. end_at should be after the count_reset time.",
"errorCode": "KT-CT-4381"
}
}
]}
KT-CT-4410
Error Type: VALIDATION
The postcode is not valid.
Error Message
{"errors": [
{
"message": "Invalid postcode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The postcode is not valid.",
"errorCode": "KT-CT-4410"
}
}
]}
KT-CT-4411
Error Type: APPLICATION
If an account has a structured address it cannot be updated with legacy address fields.
Error Message
{"errors": [
{
"message": "Address in db is structured, cannot accept unstructured address fields.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "If an account has a structured address it cannot be updated with legacy address fields.",
"errorCode": "KT-CT-4411"
}
}
]}
KT-CT-4412
Error Type: VALIDATION
The supplied address didn't pass validation. Refer to the validationErrors object for more detail.
Error Message
{"errors": [
{
"message": "The supplied address is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The supplied address didn't pass validation. Refer to the validationErrors object for more detail.",
"errorCode": "KT-CT-4412"
}
}
]}
KT-CT-4501
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4501"
}
}
]}
KT-CT-4616
Error Type: APPLICATION
Unable to create a quote.
Error Message
{"errors": [
{
"message": "Unable to create a quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create a quote.",
"errorCode": "KT-CT-4616"
}
}
]}
KT-CT-4617
Error Type: APPLICATION
Agreements with charges against them may not be revoked.
Error Message
{"errors": [
{
"message": "Unable to revoke at least one future agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreements with charges against them may not be revoked.",
"errorCode": "KT-CT-4617"
}
}
]}
KT-CT-4618
Error Type: APPLICATION
A future agreement already exists. It must be cancelled prior to accepting a new quote.
Error Message
{"errors": [
{
"message": "Unable to accept given quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A future agreement already exists. It must be cancelled prior to accepting a new quote.",
"errorCode": "KT-CT-4618"
}
}
]}
KT-CT-4619
Error Type: NOT FOUND
Check the quote code for correctness.
Error Message
{"errors": [
{
"message": "Quote with given code not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check the quote code for correctness.",
"errorCode": "KT-CT-4619"
}
}
]}
KT-CT-4620
Error Type: VALIDATION
Ensure the quote code is a hexadecimal UUID string not an ID as a string or integer.
Error Message
{"errors": [
{
"message": "Badly formed hexadecimal UUID string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ensure the quote code is a hexadecimal UUID string not an ID as a string or integer.",
"errorCode": "KT-CT-4620"
}
}
]}
KT-CT-4621
Error Type: VALIDATION
This account has no current or future quote on agreement.
Error Message
{"errors": [
{
"message": "No current or future quote found for account.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This account has no current or future quote on agreement.",
"errorCode": "KT-CT-4621"
}
}
]}
KT-CT-4623
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4623"
}
}
]}
KT-CT-4624
Error Type: VALIDATION
Product code has not been quoted for this supply point. Check the product code.
Error Message
{"errors": [
{
"message": "Unable to accept the given product code.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Product code has not been quoted for this supply point. Check the product code.",
"errorCode": "KT-CT-4624"
}
}
]}
KT-CT-4625
Error Type: VALIDATION
Multiple quoted supply points found for the given quote code, try again with a new quote code.
Error Message
{"errors": [
{
"message": "Multiple quoted supply points found for the given quote code.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Multiple quoted supply points found for the given quote code, try again with a new quote code.",
"errorCode": "KT-CT-4625"
}
}
]}
KT-CT-4626
Error Type: VALIDATION
Product not selected for the given quote code, select a product and try again.
Error Message
{"errors": [
{
"message": "No product selected for the given quote code.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Product not selected for the given quote code, select a product and try again.",
"errorCode": "KT-CT-4626"
}
}
]}
KT-CT-4627
Error Type: APPLICATION
No products are available for the quoted property.
Error Message
{"errors": [
{
"message": "No products are available for this quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No products are available for the quoted property.",
"errorCode": "KT-CT-4627"
}
}
]}
KT-CT-4628
Error Type: NOT FOUND
Broadband order not found.
Error Message
{"errors": [
{
"message": "Broadband order not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Broadband order not found.",
"errorCode": "KT-CT-4628"
}
}
]}
KT-CT-4629
Error Type: VALIDATION
Invalid date format. Expecting YYYY-MM-DD.
Error Message
{"errors": [
{
"message": "Invalid date format. Expecting YYYY-MM-DD.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid date format. Expecting YYYY-MM-DD.",
"errorCode": "KT-CT-4629"
}
}
]}
KT-CT-4630
Error Type: APPLICATION
Unable to change activation date.
Error Message
{"errors": [
{
"message": "Unable to change activation date.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to change activation date.",
"errorCode": "KT-CT-4630"
}
}
]}
KT-CT-4631
Error Type: APPLICATION
Unable to quote the selected market.
Error Message
{"errors": [
{
"message": "Unable to quote for the chosen market.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to quote the selected market.",
"errorCode": "KT-CT-4631"
}
}
]}
KT-CT-4632
Error Type: VALIDATION
Invalid recipient information. Must provide one of email or mobile number.
Error Message
{"errors": [
{
"message": "Invalid recipient information.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid recipient information. Must provide one of email or mobile number.",
"errorCode": "KT-CT-4632"
}
}
]}
KT-CT-4633
Error Type: SERVICE AVAILABILITY
The ScheduleQuoteFollowUp mutation is not enabled in this environment.
Error Message
{"errors": [
{
"message": "Mutation not enabled in this environment.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The ScheduleQuoteFollowUp mutation is not enabled in this environment.",
"errorCode": "KT-CT-4633"
}
}
]}
KT-CT-4634
Error Type: NOT FOUND
Check quoted product id for correctness.
Error Message
{"errors": [
{
"message": "Quoted product with given id not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Check quoted product id for correctness.",
"errorCode": "KT-CT-4634"
}
}
]}
KT-CT-4635
Error Type: VALIDATION
Submit a quoted product id for each quoted supply point on the quote request.
Error Message
{"errors": [
{
"message": "Missing a quoted product for at least one quoted supply point on the quote request.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Submit a quoted product id for each quoted supply point on the quote request.",
"errorCode": "KT-CT-4635"
}
}
]}
KT-CT-4636
Error Type: VALIDATION
Ensure the quoted product relates to a product.
Error Message
{"errors": [
{
"message": "Quoted product not linked to a product.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ensure the quoted product relates to a product.",
"errorCode": "KT-CT-4636"
}
}
]}
KT-CT-4637
Error Type: VALIDATION
Make sure you are requesting a quote for at least one market.
Error Message
{"errors": [
{
"message": "No markets to quote requested.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Make sure you are requesting a quote for at least one market.",
"errorCode": "KT-CT-4637"
}
}
]}
KT-CT-4638
Error Type: NOT FOUND
Product order not found.
Error Message
{"errors": [
{
"message": "Product order not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Product order not found.",
"errorCode": "KT-CT-4638"
}
}
]}
KT-CT-4710
Error Type: APPLICATION
Cannot aggregate by the specified interval.
Error Message
{"errors": [
{
"message": "Unsupported aggregation interval.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Cannot aggregate by the specified interval.",
"errorCode": "KT-CT-4710"
}
}
]}
KT-CT-4711
Error Type: APPLICATION
Check your datetimes for order and correctness.
Error Message
{"errors": [
{
"message": "No readings found for the given period.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Check your datetimes for order and correctness.",
"errorCode": "KT-CT-4711"
}
}
]}
KT-CT-4712
Error Type: APPLICATION
Please provide either utilityFilters or legacy typedOnly input.
Error Message
{"errors": [
{
"message": "Only utilityFilters or legacy typedOnly input should be provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please provide either utilityFilters or legacy typedOnly input.",
"errorCode": "KT-CT-4712"
}
}
]}
KT-CT-4713
Error Type: VALIDATION
Please provide utilityFilters in the format:
{'utilityFilters': [
{'electricityFilters': {
'reading_frequency_type': '...'
}
},
{'gasFilters': {
'reading_frequency_type':'...'
}
}
]
}
Error Message
{"errors": [
{
"message": "Utility filter inputs must only contain a single utility filter per list item.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Please provide utilityFilters in the format:
{'utilityFilters': [
{'electricityFilters': {
'reading_frequency_type': '...'
}
},
{'gasFilters': {
'reading_frequency_type':'...'
}
}
]
}
",
"errorCode": "KT-CT-4713"
}
}
]}
KT-CT-4714
Error Type: APPLICATION
Please provide a supported reading quality value.
Error Message
{"errors": [
{
"message": "Reading quality value is not supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please provide a supported reading quality value.",
"errorCode": "KT-CT-4714"
}
}
]}
KT-CT-4715
Error Type: APPLICATION
Ensure the register id is correct.
Error Message
{"errors": [
{
"message": "Unable to find matching register for this request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Ensure the register id is correct.",
"errorCode": "KT-CT-4715"
}
}
]}
KT-CT-4716
Error Type: APPLICATION
Ensure the device id is correct.
Error Message
{"errors": [
{
"message": "Unable to find matching device for this request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Ensure the device id is correct.",
"errorCode": "KT-CT-4716"
}
}
]}
KT-CT-4717
Error Type: AUTHORIZATION
The viewer is not authorized to access this device.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to access this device.",
"errorCode": "KT-CT-4717"
}
}
]}
KT-CT-4718
Error Type: AUTHORIZATION
The viewer is not authorized to access this supply point.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to access this supply point.",
"errorCode": "KT-CT-4718"
}
}
]}
KT-CT-4719
Error Type: APPLICATION
Please check the supply point id.
Error Message
{"errors": [
{
"message": "No supply point found for identifier provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Please check the supply point id.",
"errorCode": "KT-CT-4719"
}
}
]}
KT-CT-4720
Error Type: VALIDATION
Ensure the startat datetime is less than the endat datetime.
Error Message
{"errors": [
{
"message": "Cannot construct a valid datetime range from inputs.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Ensure the start_at datetime is less than the end_at datetime.",
"errorCode": "KT-CT-4720"
}
}
]}
KT-CT-4810
Error Type: NOT FOUND
Ensure the device id is correct.
Error Message
{"errors": [
{
"message": "Unable to find matching device for this request.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ensure the device id is correct.",
"errorCode": "KT-CT-4810"
}
}
]}
KT-CT-4910
Error Type: NOT FOUND
Invalid input data.
Error Message
{"errors": [
{
"message": "No product exists with the given input.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Invalid input data.",
"errorCode": "KT-CT-4910"
}
}
]}
KT-CT-4912
Error Type: NOT FOUND
Invalid input data.
Error Message
{"errors": [
{
"message": "No product extras exist for the given input.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Invalid input data.",
"errorCode": "KT-CT-4912"
}
}
]}
KT-CT-4913
Error Type: NOT FOUND
Invalid input data.
Error Message
{"errors": [
{
"message": "No product extra families exist for the given input code.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Invalid input data.",
"errorCode": "KT-CT-4913"
}
}
]}
KT-CT-4914
Error Type: SERVICE AVAILABILITY
The installation request to the vendor has failed.
Error Message
{"errors": [
{
"message": "Unable to complete installation request.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The installation request to the vendor has failed.",
"errorCode": "KT-CT-4914"
}
}
]}
KT-CT-4915
Error Type: NOT FOUND
The quoted product is missing required quote data.
Error Message
{"errors": [
{
"message": "Quote information not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The quoted product is missing required quote data.",
"errorCode": "KT-CT-4915"
}
}
]}
KT-CT-4916
Error Type: SERVICE AVAILABILITY
The look up to the vendor for appointments has failed.
Error Message
{"errors": [
{
"message": "Unable to look up installation appointments.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The look up to the vendor for appointments has failed.",
"errorCode": "KT-CT-4916"
}
}
]}
KT-CT-4917
Error Type: VALIDATION
The requested activation date provided is invalid.
Error Message
{"errors": [
{
"message": "Invalid requested activation date provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The requested activation date provided is invalid.",
"errorCode": "KT-CT-4917"
}
}
]}
KT-CT-4918
Error Type: VALIDATION
The requested installation has already been completed, and cannot be rebooked
Error Message
{"errors": [
{
"message": "Cannot rebook an installation appointment that has already been completed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The requested installation has already been completed, and cannot be rebooked",
"errorCode": "KT-CT-4918"
}
}
]}
KT-CT-4919
Error Type: VALIDATION
There is no installation appointment for this order, so it cannot be rebooked.
Error Message
{"errors": [
{
"message": "Cannot rebook an installation appointment that does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There is no installation appointment for this order, so it cannot be rebooked.",
"errorCode": "KT-CT-4919"
}
}
]}
KT-CT-4922
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4922"
}
}
]}
KT-CT-4923
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4923"
}
}
]}
KT-CT-4924
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4924"
}
}
]}
KT-CT-4925
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4925"
}
}
]}
KT-CT-4926
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-4926"
}
}
]}
KT-CT-4930
Error Type: APPLICATION
Unsupported market.
Error Message
{"errors": [
{
"message": "Unsupported market.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unsupported market.",
"errorCode": "KT-CT-4930"
}
}
]}
KT-CT-5211
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The charge reason with the requested code is deprecated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5211"
}
}
]}
KT-CT-5212
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The charge reason with the requested code does not exist.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5212"
}
}
]}
KT-CT-5213
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5213"
}
}
]}
KT-CT-5311
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The credit reason with the requested code is deprecated.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5311"
}
}
]}
KT-CT-5312
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The credit reason with the requested code does not exist.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5312"
}
}
]}
KT-CT-5313
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An error occurred whilst posting the credit.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5313"
}
}
]}
KT-CT-5314
Error Type: APPLICATION
The net amount and sales tax do not add up to the gross amount.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The net amount and sales tax do not add up to the gross amount.",
"errorCode": "KT-CT-5314"
}
}
]}
KT-CT-5315
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5315"
}
}
]}
KT-CT-5316
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5316"
}
}
]}
KT-CT-5411
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Invalid token or no push notification binding found for the given account user.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5411"
}
}
]}
KT-CT-5412
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "No account user exists with the given id.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5412"
}
}
]}
KT-CT-5413
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5413"
}
}
]}
KT-CT-5414
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-CT-5414"
}
}
]}
KT-CT-5415
Error Type: NOT FOUND
No account user was found with the specified external ID.
Error Message
{"errors": [
{
"message": "Account user not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No account user was found with the specified external ID.",
"errorCode": "KT-CT-5415"
}
}
]}
KT-CT-5416
Error Type: VALIDATION
Account user detail namespace is invalid for search (for example, it is not unique or is encrypted).
Error Message
{"errors": [
{
"message": "Account user detail namespace is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account user detail namespace is invalid for search (for example, it is not unique or is encrypted).",
"errorCode": "KT-CT-5416"
}
}
]}
KT-CT-5417
Error Type: APPLICATION
For the given detail namespace and value, search could not find a unique account user.
Error Message
{"errors": [
{
"message": "Search could not find a unique account user.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "For the given detail namespace and value, search could not find a unique account user.",
"errorCode": "KT-CT-5417"
}
}
]}
KT-CT-5418
Error Type: NOT FOUND
No account user was found with the specified email.
Error Message
{"errors": [
{
"message": "Account user not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No account user was found with the specified email.",
"errorCode": "KT-CT-5418"
}
}
]}
KT-CT-5419
Error Type: VALIDATION
A 'user_id' must be passed when using an Organization role.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "A 'user_id' must be passed when using an Organization role.",
"errorCode": "KT-CT-5419"
}
}
]}
KT-CT-5420
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-5420"
}
}
]}
KT-CT-5450
Error Type: VALIDATION
Given password fails password policy requirements.
Error Message
{"errors": [
{
"message": "Password is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Given password fails password policy requirements.",
"errorCode": "KT-CT-5450"
}
}
]}
KT-CT-5511
Error Type: APPLICATION
Unable to submit feedback due to missing feedback_id.
Error Message
{"errors": [
{
"message": "The feedback_id should be provided for feedback source.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to submit feedback due to missing feedback_id.",
"errorCode": "KT-CT-5511"
}
}
]}
KT-CT-5512
Error Type: APPLICATION
Unable to submit feedback due to input account doesn't match the feedback's account.
Error Message
{"errors": [
{
"message": "The feedback doesn't match the account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to submit feedback due to input account doesn't match the feedback's account.",
"errorCode": "KT-CT-5512"
}
}
]}
KT-CT-5513
Error Type: VALIDATION
Form not found.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Form not found.",
"errorCode": "KT-CT-5513"
}
}
]}
KT-CT-5514
Error Type: VALIDATION
Unable to submit feedback.
Error Message
{"errors": [
{
"message": "Unable to submit feedback.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to submit feedback.",
"errorCode": "KT-CT-5514"
}
}
]}
KT-CT-5611
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Could not fetch consumption for AMR meter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5611"
}
}
]}
KT-CT-5612
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Cannot find a record for SMETS2 device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5612"
}
}
]}
KT-CT-5613
Error Type: VALIDATION
Unrecognised timezone
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unrecognised timezone",
"errorCode": "KT-CT-5613"
}
}
]}
KT-CT-5614
Error Type: VALIDATION
Timezone suffix missing
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Timezone suffix missing",
"errorCode": "KT-CT-5614"
}
}
]}
KT-CT-5615
Error Type: VALIDATION
Timezone name not in Olson database
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Timezone name not in Olson database",
"errorCode": "KT-CT-5615"
}
}
]}
KT-CT-5711
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "No collection is required.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5711"
}
}
]}
KT-CT-5712
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Deposit agreement does not exist or has not been accepted.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5712"
}
}
]}
KT-CT-5811
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Active agreement already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5811"
}
}
]}
KT-CT-5812
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Token with this value already exists within this period.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-5812"
}
}
]}
KT-CT-5813
Error Type: VALIDATION
At least one line item must be provided
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "At least one line item must be provided",
"errorCode": "KT-CT-5813"
}
}
]}
KT-CT-5814
Error Type: VALIDATION
no valid token found for the charge period
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "no valid token found for the charge period",
"errorCode": "KT-CT-5814"
}
}
]}
KT-CT-5815
Error Type: VALIDATION
no valid agreement found for the charge period
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "no valid agreement found for the charge period",
"errorCode": "KT-CT-5815"
}
}
]}
KT-CT-5816
Error Type: VALIDATION
Net amount provided cannot exceed maximum allowed account credit amount.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Net amount provided cannot exceed maximum allowed account credit amount.",
"errorCode": "KT-CT-5816"
}
}
]}
KT-CT-5817
Error Type: NOT FOUND
No valid external account found for this account
Error Message
{"errors": [
{
"message": "External Account not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No valid external account found for this account",
"errorCode": "KT-CT-5817"
}
}
]}
KT-CT-5818
Error Type: VALIDATION
Invalid token termination date value
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid token termination date value",
"errorCode": "KT-CT-5818"
}
}
]}
KT-CT-5819
Error Type: NOT FOUND
No valid token found for an external account
Error Message
{"errors": [
{
"message": "Token not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No valid token found for an external account",
"errorCode": "KT-CT-5819"
}
}
]}
KT-CT-5820
Error Type: APPLICATION
Multiple tokens found for an external account
Error Message
{"errors": [
{
"message": "Multiple tokens found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Multiple tokens found for an external account",
"errorCode": "KT-CT-5820"
}
}
]}
KT-CT-5821
Error Type: NOT FOUND
No valid agreement found
Error Message
{"errors": [
{
"message": "No agreement found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No valid agreement found",
"errorCode": "KT-CT-5821"
}
}
]}
KT-CT-6323
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6323"
}
}
]}
KT-CT-6420
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6420"
}
}
]}
KT-CT-6421
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6421"
}
}
]}
KT-CT-6422
Error Type: VALIDATION
Warning that if submitted the reading will be held.
Error Message
{"errors": [
{
"message": "Reading will be held.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Warning that if submitted the reading will be held.",
"errorCode": "KT-CT-6422"
}
}
]}
KT-CT-6423
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6423"
}
}
]}
KT-CT-6611
Error Type: VALIDATION
Unable to apply timezone, likely a DST issue. Provide a timezone aware datetime instead
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to apply timezone, likely a DST issue. Provide a timezone aware datetime instead",
"errorCode": "KT-CT-6611"
}
}
]}
KT-CT-6612
Error Type: VALIDATION
Unrecognized timezone
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unrecognized timezone",
"errorCode": "KT-CT-6612"
}
}
]}
KT-CT-6613
Error Type: VALIDATION
Unable to apply timezone, likely a DST issue. Provide a timezone aware datetime instead
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to apply timezone, likely a DST issue. Provide a timezone aware datetime instead",
"errorCode": "KT-CT-6613"
}
}
]}
KT-CT-6622
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6622"
}
}
]}
KT-CT-6623
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6623"
}
}
]}
KT-CT-6624
Error Type: SERVICE AVAILABILITY
The property search is unavailable.
Error Message
{"errors": [
{
"message": "The property search is unavailable.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The property search is unavailable.",
"errorCode": "KT-CT-6624"
}
}
]}
KT-CT-6625
Error Type: SERVICE AVAILABILITY
The property search is not enabled in this environment.
Error Message
{"errors": [
{
"message": "The property search is not enabled in this environment.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The property search is not enabled in this environment.",
"errorCode": "KT-CT-6625"
}
}
]}
KT-CT-6626
Error Type: VALIDATION
Unrecognized timezone
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unrecognized timezone",
"errorCode": "KT-CT-6626"
}
}
]}
KT-CT-6710
Error Type: APPLICATION
Referral could not be created with the given information.
Error Message
{"errors": [
{
"message": "Unable to create referral.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Referral could not be created with the given information.",
"errorCode": "KT-CT-6710"
}
}
]}
KT-CT-6711
Error Type: APPLICATION
The referring account cannot be the same as the referred account.
Error Message
{"errors": [
{
"message": "Accounts may not self-refer.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The referring account cannot be the same as the referred account.",
"errorCode": "KT-CT-6711"
}
}
]}
KT-CT-6712
Error Type: APPLICATION
The provided reference could not be used to create a referral.
Error Message
{"errors": [
{
"message": "Invalid reference.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided reference could not be used to create a referral.",
"errorCode": "KT-CT-6712"
}
}
]}
KT-CT-6713
Error Type: APPLICATION
Referring and referred accounts must belong to the same brand.
Error Message
{"errors": [
{
"message": "Referring and referred account brands do not match.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Referring and referred accounts must belong to the same brand.",
"errorCode": "KT-CT-6713"
}
}
]}
KT-CT-6723
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-6723"
}
}
]}
KT-CT-6724
Error Type: NOT FOUND
Referral claim code with the provided value does not exist.
Error Message
{"errors": [
{
"message": "Referral claim code not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Referral claim code with the provided value does not exist.",
"errorCode": "KT-CT-6724"
}
}
]}
KT-CT-6725
Error Type: APPLICATION
Unexpected error while redeeming referral claim code.
Error Message
{"errors": [
{
"message": "Referral claim code redeeming error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unexpected error while redeeming referral claim code.",
"errorCode": "KT-CT-6725"
}
}
]}
KT-CT-6726
Error Type: VALIDATION
The referral claim code with the provided value has already been redeemed.
Error Message
{"errors": [
{
"message": "Referral claim code has already been redeemed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral claim code with the provided value has already been redeemed.",
"errorCode": "KT-CT-6726"
}
}
]}
KT-CT-6727
Error Type: VALIDATION
The referral scheme for the claim code has either not started yet or expired.
Error Message
{"errors": [
{
"message": "Referral claim code is not available.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral scheme for the claim code has either not started yet or expired.",
"errorCode": "KT-CT-6727"
}
}
]}
KT-CT-6728
Error Type: VALIDATION
The referral scheme has reached its maximum usage capacity.
Error Message
{"errors": [
{
"message": "This referral scheme's usage is at capacity.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The referral scheme has reached its maximum usage capacity.",
"errorCode": "KT-CT-6728"
}
}
]}
KT-CT-7010
Error Type: VALIDATION
The account does not have any available submissions.
Error Message
{"errors": [
{
"message": "The account does not have any available submissions.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The account does not have any available submissions.",
"errorCode": "KT-CT-7010"
}
}
]}
KT-CT-7011
Error Type: VALIDATION
Terms must be accepted.
Error Message
{"errors": [
{
"message": "Terms must be accepted.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Terms must be accepted.",
"errorCode": "KT-CT-7011"
}
}
]}
KT-CT-7012
Error Type: APPLICATION
Wheel of Fortune submission could not be completed.
Error Message
{"errors": [
{
"message": "Wheel of Fortune submission error.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Wheel of Fortune submission could not be completed.",
"errorCode": "KT-CT-7012"
}
}
]}
KT-CT-7023
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7023"
}
}
]}
KT-CT-7123
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7123"
}
}
]}
KT-CT-7124
Error Type: VALIDATION
The ARN is not a valid S3 ARN.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The ARN is not a valid S3 ARN.",
"errorCode": "KT-CT-7124"
}
}
]}
KT-CT-7125
Error Type: VALIDATION
The bucket name is not a valid S3 bucket for external account events.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The bucket name is not a valid S3 bucket for external account events.",
"errorCode": "KT-CT-7125"
}
}
]}
KT-CT-7126
Error Type: VALIDATION
The key name is not a valid S3 key name for external account events.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The key name is not a valid S3 key name for external account events.",
"errorCode": "KT-CT-7126"
}
}
]}
KT-CT-7223
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7223"
}
}
]}
KT-CT-7323
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7323"
}
}
]}
KT-CT-7423
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7423"
}
}
]}
KT-CT-7424
Error Type: APPLICATION
Failed to remove campaign from account.
Error Message
{"errors": [
{
"message": "Failed to remove campaign from account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Failed to remove campaign from account.",
"errorCode": "KT-CT-7424"
}
}
]}
KT-CT-7425
Error Type: NOT FOUND
No campaign found with given name.
Error Message
{"errors": [
{
"message": "No campaign found with given name.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No campaign found with given name.",
"errorCode": "KT-CT-7425"
}
}
]}
KT-CT-7426
Error Type: NOT FOUND
The account is not part of the given campaign.
Error Message
{"errors": [
{
"message": "The account is not part of the given campaign.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The account is not part of the given campaign.",
"errorCode": "KT-CT-7426"
}
}
]}
KT-CT-7523
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-7523"
}
}
]}
KT-CT-7610
Error Type: NOT FOUND
No Ink conversation exists for the given account number.
Error Message
{"errors": [
{
"message": "No Ink conversation for account.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No Ink conversation exists for the given account number.",
"errorCode": "KT-CT-7610"
}
}
]}
KT-CT-7611
Error Type: NOT FOUND
Ink message not found.
Error Message
{"errors": [
{
"message": "The message was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ink message not found.",
"errorCode": "KT-CT-7611"
}
}
]}
KT-CT-7612
Error Type: NOT FOUND
Ink conversation not found.
Error Message
{"errors": [
{
"message": "The Ink conversation was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ink conversation not found.",
"errorCode": "KT-CT-7612"
}
}
]}
KT-CT-7613
Error Type: NOT FOUND
Ink bucket not found.
Error Message
{"errors": [
{
"message": "The Ink bucket was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ink bucket not found.",
"errorCode": "KT-CT-7613"
}
}
]}
KT-CT-7614
Error Type: NOT FOUND
Ink tag not found.
Error Message
{"errors": [
{
"message": "The Ink tag was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ink tag not found.",
"errorCode": "KT-CT-7614"
}
}
]}
KT-CT-7615
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Conversation status not supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-7615"
}
}
]}
KT-CT-7616
Error Type: SERVICE AVAILABILITY
This API or feature is not yet implemented. Its presence in the schema is intended to be indicative of the API shape of a future feature.
Error Message
{"errors": [
{
"message": "Not yet implemented.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "This API or feature is not yet implemented. Its presence in the schema is intended to be indicative of the API shape of a future feature.",
"errorCode": "KT-CT-7616"
}
}
]}
KT-CT-7617
Error Type: VALIDATION
Unable to search for conversation without an identifier.
Error Message
{"errors": [
{
"message": "Must supply account number or relay id to get a conversation.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unable to search for conversation without an identifier.",
"errorCode": "KT-CT-7617"
}
}
]}
KT-CT-7618
Error Type: APPLICATION
Unable to process message.
Error Message
{"errors": [
{
"message": "Unable to process message.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to process message.",
"errorCode": "KT-CT-7618"
}
}
]}
KT-CT-7619
Error Type: APPLICATION
Unable to process message.
Error Message
{"errors": [
{
"message": "Unable to process message.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to process message.",
"errorCode": "KT-CT-7619"
}
}
]}
KT-CT-7620
Error Type: VALIDATION
Channel not supported.
Error Message
{"errors": [
{
"message": "Channel not supported.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Channel not supported.",
"errorCode": "KT-CT-7620"
}
}
]}
KT-CT-7621
Error Type: VALIDATION
Attachment not found.
Error Message
{"errors": [
{
"message": "Attachment not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment not found.",
"errorCode": "KT-CT-7621"
}
}
]}
KT-CT-7622
Error Type: VALIDATION
Attachment bucket is invalid.
Error Message
{"errors": [
{
"message": "Attachment bucket is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment bucket is invalid.",
"errorCode": "KT-CT-7622"
}
}
]}
KT-CT-7623
Error Type: VALIDATION
Attachment path is invalid.
Error Message
{"errors": [
{
"message": "Attachment path is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Attachment path is invalid.",
"errorCode": "KT-CT-7623"
}
}
]}
KT-CT-7624
Error Type: APPLICATION
Error when generating the presigned URL.
Error Message
{"errors": [
{
"message": "Error when generating the presigned URL.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Error when generating the presigned URL.",
"errorCode": "KT-CT-7624"
}
}
]}
KT-CT-7625
Error Type: VALIDATION
The value provided was not a valid email address.
Error Message
{"errors": [
{
"message": "Invalid email address.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The value provided was not a valid email address.",
"errorCode": "KT-CT-7625"
}
}
]}
KT-CT-7626
Error Type: NOT FOUND
Smart filter not found.
Error Message
{"errors": [
{
"message": "The smart filter was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Smart filter not found.",
"errorCode": "KT-CT-7626"
}
}
]}
KT-CT-7627
Error Type: VALIDATION
The 'email' object is not found in the payload when trying to create an Ink Inbound Email Message.
Error Message
{"errors": [
{
"message": "The 'email' object is missing from the payload.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The 'email' object is not found in the payload when trying to create an Ink Inbound Email Message.",
"errorCode": "KT-CT-7627"
}
}
]}
KT-CT-7628
Error Type: VALIDATION
The 'generic' object is not found in the payload when trying to create an Ink Inbound Generic Message.
Error Message
{"errors": [
{
"message": "The 'generic' object is missing from the payload.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The 'generic' object is not found in the payload when trying to create an Ink Inbound Generic Message.",
"errorCode": "KT-CT-7628"
}
}
]}
KT-CT-7629
Error Type: VALIDATION
The 'post' object is not found in the payload when trying to create an Ink Inbound Post Message.
Error Message
{"errors": [
{
"message": "The 'post' object is missing from the payload.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The 'post' object is not found in the payload when trying to create an Ink Inbound Post Message.",
"errorCode": "KT-CT-7629"
}
}
]}
KT-CT-7630
Error Type: VALIDATION
The message id has already been processed, skip reprocessing to maintain idempotencty.
Error Message
{"errors": [
{
"message": "Message with this message ID has already been processed.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The message id has already been processed, skip reprocessing to maintain idempotencty.",
"errorCode": "KT-CT-7630"
}
}
]}
KT-CT-7631
Error Type: VALIDATION
A smart bucket was attempted to be created or updated with a name that's already taken by another smart bucket.
Error Message
{"errors": [
{
"message": "A smart bucket with this name already exists.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "A smart bucket was attempted to be created or updated with a name that's already taken by another smart bucket.",
"errorCode": "KT-CT-7631"
}
}
]}
KT-CT-7632
Error Type: VALIDATION
The content supplied when attempting to create an Ink Inbound Generic Message was too long.
Error Message
{"errors": [
{
"message": "The text content of the Ink Inbound Generic Message is too long.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The content supplied when attempting to create an Ink Inbound Generic Message was too long.",
"errorCode": "KT-CT-7632"
}
}
]}
KT-CT-7633
Error Type: VALIDATION
Query only accepts at most one of support user id or operation team id.
Error Message
{"errors": [
{
"message": "Do not provide both support user id or operation team id.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Query only accepts at most one of support user id or operation team id.",
"errorCode": "KT-CT-7633"
}
}
]}
KT-CT-7701
Error Type: NOT FOUND
Affiliate organisation not found.
Error Message
{"errors": [
{
"message": "The affiliate organisation was not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Affiliate organisation not found.",
"errorCode": "KT-CT-7701"
}
}
]}
KT-CT-7711
Error Type: VALIDATION
Subdomain already exists.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Subdomain already exists.",
"errorCode": "KT-CT-7711"
}
}
]}
KT-CT-7712
Error Type: VALIDATION
Cannot restrict to field-sales-only product unless sales channel is either field-sales or events
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Cannot restrict to field-sales-only product unless sales channel is either field-sales or events",
"errorCode": "KT-CT-7712"
}
}
]}
KT-CT-7713
Error Type: VALIDATION
The selected subdomain is not a valid affiliate subdomain.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is not a valid affiliate subdomain.",
"errorCode": "KT-CT-7713"
}
}
]}
KT-CT-7714
Error Type: VALIDATION
The selected subdomain is not permitted as an affiliate subdomain.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is not permitted as an affiliate subdomain.",
"errorCode": "KT-CT-7714"
}
}
]}
KT-CT-7715
Error Type: VALIDATION
The selected subdomain is forbidden as an affiliate subdomain.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The selected subdomain is forbidden as an affiliate subdomain.",
"errorCode": "KT-CT-7715"
}
}
]}
KT-CT-7716
Error Type: VALIDATION
Invalid input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input.",
"errorCode": "KT-CT-7716"
}
}
]}
KT-CT-7717
Error Type: VALIDATION
Invalid input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input.",
"errorCode": "KT-CT-7717"
}
}
]}
KT-CT-7718
Error Type: VALIDATION
The affiliate link has expired.
Error Message
{"errors": [
{
"message": "Affiliate link is expired.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The affiliate link has expired.",
"errorCode": "KT-CT-7718"
}
}
]}
KT-CT-7719
Error Type: NOT FOUND
Ensure the Session ID corresponds to an existing one.
Error Message
{"errors": [
{
"message": "Session not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Ensure the Session ID corresponds to an existing one.",
"errorCode": "KT-CT-7719"
}
}
]}
KT-CT-7810
Error Type: APPLICATION
Make sure it is a base64 encoded string in the format: "TypeName:id". Exception message: Invalid Global ID
Error Message
{"errors": [
{
"message": "Unable to parse Global ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Make sure it is a base64 encoded string in the format: "TypeName:id". Exception message: Invalid Global ID",
"errorCode": "KT-CT-7810"
}
}
]}
KT-CT-7899
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An internal error occurred.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-CT-7899"
}
}
]}
KT-CT-8101
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-8101"
}
}
]}
KT-CT-8102
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-8102"
}
}
]}
KT-CT-8103
Error Type: APPLICATION
Failed to sign the account up to Fan Club.
Error Message
{"errors": [
{
"message": "Sign-up failed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Failed to sign the account up to Fan Club.",
"errorCode": "KT-CT-8103"
}
}
]}
KT-CT-8104
Error Type: APPLICATION
The account is already enrolled in Fan Club.
Error Message
{"errors": [
{
"message": "Account already enrolled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The account is already enrolled in Fan Club.",
"errorCode": "KT-CT-8104"
}
}
]}
KT-CT-8105
Error Type: APPLICATION
The maximum number of members for the Fan Club discount source has been reached.
Error Message
{"errors": [
{
"message": "Member cap reached.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The maximum number of members for the Fan Club discount source has been reached.",
"errorCode": "KT-CT-8105"
}
}
]}
KT-CT-8106
Error Type: APPLICATION
A list of catchments must be specified to send push notifications.
Error Message
{"errors": [
{
"message": "No catchments provided.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A list of catchments must be specified to send push notifications.",
"errorCode": "KT-CT-8106"
}
}
]}
KT-CT-8107
Error Type: APPLICATION
Invalid eligibility status for non-Octopus customer comms.
Error Message
{"errors": [
{
"message": "Invalid eligibility status.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Invalid eligibility status for non-Octopus customer comms.",
"errorCode": "KT-CT-8107"
}
}
]}
KT-CT-8201
Error Type: NOT FOUND
Quote not found.
Error Message
{"errors": [
{
"message": "Received an invalid quoteId.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Quote not found.",
"errorCode": "KT-CT-8201"
}
}
]}
KT-CT-8202
Error Type: VALIDATION
Products don't belong to a unique market.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Products don't belong to a unique market.",
"errorCode": "KT-CT-8202"
}
}
]}
KT-CT-8203
Error Type: NOT FOUND
Quote not found.
Error Message
{"errors": [
{
"message": "Received an invalid quote code.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Quote not found.",
"errorCode": "KT-CT-8203"
}
}
]}
KT-CT-8204
Error Type: VALIDATION
Arguments are not valid.
Error Message
{"errors": [
{
"message": "Invalid arguments.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Arguments are not valid.",
"errorCode": "KT-CT-8204"
}
}
]}
KT-CT-8205
Error Type: APPLICATION
There was a problem while creating the quote.
Error Message
{"errors": [
{
"message": "Unable to create quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem while creating the quote.",
"errorCode": "KT-CT-8205"
}
}
]}
KT-CT-8206
Error Type: VALIDATION
Sale items don't belong to a unique market.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Sale items don't belong to a unique market.",
"errorCode": "KT-CT-8206"
}
}
]}
KT-CT-8223
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-CT-8223"
}
}
]}
KT-CT-8224
Error Type: VALIDATION
Quote is already linked to an account.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Quote is already linked to an account.",
"errorCode": "KT-CT-8224"
}
}
]}
KT-CT-8225
Error Type: NOT FOUND
A purchase with the provided purchaseID was not found so it could not be updated.
Error Message
{"errors": [
{
"message": "Received an invalid purchaseId.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "A purchase with the provided purchaseID was not found so it could not be updated.",
"errorCode": "KT-CT-8225"
}
}
]}
KT-CT-8226
Error Type: APPLICATION
The provided purchase could not be updated as it is not an active purchase.
Error Message
{"errors": [
{
"message": "The provided purchase is not active.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The provided purchase could not be updated as it is not an active purchase.",
"errorCode": "KT-CT-8226"
}
}
]}
KT-CT-8227
Error Type: APPLICATION
Your purchase could not be updated as available grants could not be applied.
Error Message
{"errors": [
{
"message": "Available grants could not be applied.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Your purchase could not be updated as available grants could not be applied.",
"errorCode": "KT-CT-8227"
}
}
]}
KT-CT-8310
Error Type: VALIDATION
Namespace does not exist.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Namespace does not exist.",
"errorCode": "KT-CT-8310"
}
}
]}
KT-CT-8311
Error Type: VALIDATION
Reference already exists.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Reference already exists.",
"errorCode": "KT-CT-8311"
}
}
]}
KT-CT-8312
Error Type: VALIDATION
No matching account reference associated with the account.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "No matching account reference associated with the account.",
"errorCode": "KT-CT-8312"
}
}
]}
KT-CT-8411
Error Type: VALIDATION
Object does not support metadata.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Object does not support metadata.",
"errorCode": "KT-CT-8411"
}
}
]}
KT-CT-8412
Error Type: VALIDATION
Could not create metadata.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not create metadata.",
"errorCode": "KT-CT-8412"
}
}
]}
KT-CT-8413
Error Type: VALIDATION
Could not update metadata.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not update metadata.",
"errorCode": "KT-CT-8413"
}
}
]}
KT-CT-8414
Error Type: VALIDATION
Key already exists.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Key already exists.",
"errorCode": "KT-CT-8414"
}
}
]}
KT-CT-8501
Error Type: NOT FOUND
No active terms and conditions found for product.
Error Message
{"errors": [
{
"message": "No active terms and conditions found for product.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No active terms and conditions found for product.",
"errorCode": "KT-CT-8501"
}
}
]}
KT-CT-8610
Error Type: VALIDATION
Card number is not valid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Card number is not valid.",
"errorCode": "KT-CT-8610"
}
}
]}
KT-CT-8611
Error Type: VALIDATION
Card scheme is not a valid scheme
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Card scheme is not a valid scheme",
"errorCode": "KT-CT-8611"
}
}
]}
KT-CT-8710
Error Type: VALIDATION
File not found with given key.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "File not found with given key.",
"errorCode": "KT-CT-8710"
}
}
]}
KT-CT-8901
Error Type: VALIDATION
There was a problem while creating the lead.
Error Message
{"errors": [
{
"message": "Unable to create lead.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem while creating the lead.",
"errorCode": "KT-CT-8901"
}
}
]}
KT-CT-8902
Error Type: VALIDATION
At least one of phone or email must be provided.
Error Message
{"errors": [
{
"message": "Unable to create lead.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "At least one of phone or email must be provided.",
"errorCode": "KT-CT-8902"
}
}
]}
KT-CT-8903
Error Type: VALIDATION
There was a problem with updating the lead.
Error Message
{"errors": [
{
"message": "Unable to update lead.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem with updating the lead.",
"errorCode": "KT-CT-8903"
}
}
]}
KT-CT-9010
Error Type: VALIDATION
The print batch must be open in order to mark it as closed
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The print batch must be open in order to mark it as closed",
"errorCode": "KT-CT-9010"
}
}
]}
KT-CT-9011
Error Type: VALIDATION
The print batch must be closed in order to mark it as processed
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The print batch must be closed in order to mark it as processed",
"errorCode": "KT-CT-9011"
}
}
]}
KT-CT-9012
Error Type: VALIDATION
The batchId is required to query a print batch.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The batchId is required to query a print batch.",
"errorCode": "KT-CT-9012"
}
}
]}
KT-CT-9013
Error Type: VALIDATION
Either batchId or printBatchId must be provided, but not both.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Either batchId or printBatchId must be provided, but not both.",
"errorCode": "KT-CT-9013"
}
}
]}
KT-CT-9014
Error Type: VALIDATION
There cannot be duplicate consents in the input.
Error Message
{"errors": [
{
"message": "Duplicate consent.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There cannot be duplicate consents in the input.",
"errorCode": "KT-CT-9014"
}
}
]}
KT-CT-9016
Error Type: VALIDATION
Consent management is not enabled for this client or account user.
Error Message
{"errors": [
{
"message": "Consent management not enabled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Consent management is not enabled for this client or account user.",
"errorCode": "KT-CT-9016"
}
}
]}
KT-CT-9017
Error Type: VALIDATION
Could not find a matching consent type.
Error Message
{"errors": [
{
"message": "Consent type not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not find a matching consent type.",
"errorCode": "KT-CT-9017"
}
}
]}
KT-CT-9018
Error Type: VALIDATION
Could not find a matching account.
Error Message
{"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not find a matching account.",
"errorCode": "KT-CT-9018"
}
}
]}
KT-CT-9201
Error Type: NOT FOUND
There are no Loyalty Point records for this user.
Error Message
{"errors": [
{
"message": "No Loyalty Point ledger found for the user.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "There are no Loyalty Point records for this user.",
"errorCode": "KT-CT-9201"
}
}
]}
KT-CT-9202
Error Type: APPLICATION
The Loyalty Points system has not been configured for your region yet
Error Message
{"errors": [
{
"message": "Loyalty Points adapter not configured.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The Loyalty Points system has not been configured for your region yet",
"errorCode": "KT-CT-9202"
}
}
]}
KT-CT-9203
Error Type: VALIDATION
There are no Loyalty Point records for this account.
Error Message
{"errors": [
{
"message": "No ledger entries for the ledger.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There are no Loyalty Point records for this account.",
"errorCode": "KT-CT-9203"
}
}
]}
KT-CT-9204
Error Type: VALIDATION
Points value must be a positive integer.
Error Message
{"errors": [
{
"message": "Negative or zero points set.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Points value must be a positive integer.",
"errorCode": "KT-CT-9204"
}
}
]}
KT-CT-9205
Error Type: VALIDATION
Insufficient Loyalty Points balance to complete transaction.
Error Message
{"errors": [
{
"message": "Insufficient Loyalty Points.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Insufficient Loyalty Points balance to complete transaction.",
"errorCode": "KT-CT-9205"
}
}
]}
KT-CT-9206
Error Type: VALIDATION
Invalid loyal points to currency conversion.
Error Message
{"errors": [
{
"message": "Indivisible points.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid loyal points to currency conversion.",
"errorCode": "KT-CT-9206"
}
}
]}
KT-CT-9208
Error Type: VALIDATION
Invalid data used during operation.
Error Message
{"errors": [
{
"message": "Invalid posted at datetime.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data used during operation.",
"errorCode": "KT-CT-9208"
}
}
]}
KT-CT-9209
Error Type: VALIDATION
Action would result in a negative balance carried forward.
Error Message
{"errors": [
{
"message": "Negative Loyalty Points balance.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Action would result in a negative balance carried forward.",
"errorCode": "KT-CT-9209"
}
}
]}
KT-CT-9210
Error Type: VALIDATION
Unhandled Loyalty Points exception.
Error Message
{"errors": [
{
"message": "Unhandled Loyalty Points exception.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Unhandled Loyalty Points exception.",
"errorCode": "KT-CT-9210"
}
}
]}
KT-CT-9401
Error Type: NOT FOUND
Operations team not found.
Error Message
{"errors": [
{
"message": "Received an invalid operationsTeamId.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Operations team not found.",
"errorCode": "KT-CT-9401"
}
}
]}
KT-CT-9402
Error Type: NOT FOUND
Brand not found.
Error Message
{"errors": [
{
"message": "Received an invalid brandCode.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Brand not found.",
"errorCode": "KT-CT-9402"
}
}
]}
KT-CT-9403
Error Type: NOT FOUND
Portfolio not found.
Error Message
{"errors": [
{
"message": "Received an invalid portfolioId.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Portfolio not found.",
"errorCode": "KT-CT-9403"
}
}
]}
KT-CT-9404
Error Type: NOT FOUND
Account User not found.
Error Message
{"errors": [
{
"message": "Received an invalid accountUserId.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Account User not found.",
"errorCode": "KT-CT-9404"
}
}
]}
KT-CT-9405
Error Type: VALIDATION
User not associated to portfolio.
Error Message
{"errors": [
{
"message": "User not associated to portfolio.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "User not associated to portfolio.",
"errorCode": "KT-CT-9405"
}
}
]}
KT-CT-9406
Error Type: VALIDATION
Multiple users are associated with the portfolio.
Error Message
{"errors": [
{
"message": "Multiple users are associated with the portfolio.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Multiple users are associated with the portfolio.",
"errorCode": "KT-CT-9406"
}
}
]}
KT-CT-9601
Error Type: VALIDATION
Invalid data for a contribution agreement.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid data for a contribution agreement.",
"errorCode": "KT-CT-9601"
}
}
]}
KT-CT-9602
Error Type: APPLICATION
Unable to create a contribution agreement.
Error Message
{"errors": [
{
"message": "Unable to create contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to create a contribution agreement.",
"errorCode": "KT-CT-9602"
}
}
]}
KT-CT-9603
Error Type: APPLICATION
Unable to find a contribution agreement.
Error Message
{"errors": [
{
"message": "Unable to find contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to find a contribution agreement.",
"errorCode": "KT-CT-9603"
}
}
]}
KT-CT-9604
Error Type: APPLICATION
Unable to end a contribution agreement.
Error Message
{"errors": [
{
"message": "Unable to end contribution agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to end a contribution agreement.",
"errorCode": "KT-CT-9604"
}
}
]}
KT-CT-9605
Error Type: APPLICATION
A contribution agreement must have a positive amount.
Error Message
{"errors": [
{
"message": "Contribution amount cannot be 0 or negative.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "A contribution agreement must have a positive amount.",
"errorCode": "KT-CT-9605"
}
}
]}
KT-CT-9606
Error Type: APPLICATION
The contribution scheme selected is marked as not accepting contributions.
Error Message
{"errors": [
{
"message": "Scheme is not accepting contributions at this time.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The contribution scheme selected is marked as not accepting contributions.",
"errorCode": "KT-CT-9606"
}
}
]}
KT-CT-9701
Error Type: APPLICATION
Balance transfer to same account is not allowed.
Error Message
{"errors": [
{
"message": "Balance transfer to same account is not allowed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer to same account is not allowed.",
"errorCode": "KT-CT-9701"
}
}
]}
KT-CT-9702
Error Type: APPLICATION
An account can have a negative or a positive balance but not a balance with zero value.
Error Message
{"errors": [
{
"message": "Balance transfer is not support for debit account with Zero balance.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An account can have a negative or a positive balance but not a balance with zero value.",
"errorCode": "KT-CT-9702"
}
}
]}
KT-CT-9703
Error Type: APPLICATION
Balance transfer validation check failed. Check account has the needed balance for transfer.
Error Message
{"errors": [
{
"message": "Balance transfer is not supported for debit account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer validation check failed. Check account has the needed balance for transfer.",
"errorCode": "KT-CT-9703"
}
}
]}
KT-CT-9704
Error Type: APPLICATION
Balance transfer validation check failed.
Error Message
{"errors": [
{
"message": "Balance transfer amount should be non-zero.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Balance transfer validation check failed.",
"errorCode": "KT-CT-9704"
}
}
]}
KT-CT-9705
Error Type: APPLICATION
The billing document has not been issued.
Error Message
{"errors": [
{
"message": "The billing document has not been issued.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The billing document has not been issued.",
"errorCode": "KT-CT-9705"
}
}
]}
KT-CT-9901
Error Type: NOT FOUND
Received an invalid trigger type code.
Error Message
{"errors": [
{
"message": "Invalid trigger type code.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Received an invalid trigger type code.",
"errorCode": "KT-CT-9901"
}
}
]}
KT-CT-9902
Error Type: VALIDATION
Received invalid trigger type params.
Error Message
{"errors": [
{
"message": "Invalid trigger type params.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Received invalid trigger type params.",
"errorCode": "KT-CT-9902"
}
}
]}
KT-CT-9903
Error Type: VALIDATION
This trigger type cannot be published by external systems.
Error Message
{"errors": [
{
"message": "Trigger type cannot be published externally.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This trigger type cannot be published by external systems.",
"errorCode": "KT-CT-9903"
}
}
]}
KT-GB-10101
Error Type: NOT FOUND
Electricity agreement not found for the meter point provided.
Error Message
{"errors": [
{
"message": "Electricity agreement not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Electricity agreement not found for the meter point provided.",
"errorCode": "KT-GB-10101"
}
}
]}
KT-GB-10102
Error Type: APPLICATION
Could not calculate consumption costs.
Error Message
{"errors": [
{
"message": "Error while calculating consumption costs.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not calculate consumption costs.",
"errorCode": "KT-GB-10102"
}
}
]}
KT-GB-10103
Error Type: APPLICATION
Agreement was signed recently and there is no consumption data to process.
Error Message
{"errors": [
{
"message": "Not enough consumption data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agreement was signed recently and there is no consumption data to process.",
"errorCode": "KT-GB-10103"
}
}
]}
KT-GB-10501
Error Type: SERVICE AVAILABILITY
The account has the wrong number of properties, meters, or Octopus Mini devices.
Error Message
{"errors": [
{
"message": "Account is not currently supported.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The account has the wrong number of properties, meters, or Octopus Mini devices.",
"errorCode": "KT-GB-10501"
}
}
]}
KT-GB-10502
Error Type: APPLICATION
The account does not yet have an enrolled Octopus Mini device.
Error Message
{"errors": [
{
"message": "Account is not yet enrolled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The account does not yet have an enrolled Octopus Mini device.",
"errorCode": "KT-GB-10502"
}
}
]}
KT-GB-10503
Error Type: SERVICE AVAILABILITY
The account property has the wrong number of communication hubs (0 or more than 1).
Error Message
{"errors": [
{
"message": "Incorrect number of communication hubs.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The account property has the wrong number of communication hubs (0 or more than 1).",
"errorCode": "KT-GB-10503"
}
}
]}
KT-GB-10504
Error Type: SERVICE AVAILABILITY
The account property does not have supported configuration.
Error Message
{"errors": [
{
"message": "Property is not currently supported.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "The account property does not have supported configuration.",
"errorCode": "KT-GB-10504"
}
}
]}
KT-GB-10601
Error Type: VALIDATION
Check the switch order reference for correctness.
Error Message
{"errors": [
{
"message": "Invalid switch order reference.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check the switch order reference for correctness.",
"errorCode": "KT-GB-10601"
}
}
]}
KT-GB-10602
Error Type: VALIDATION
Check the match request ID for correctness.
Error Message
{"errors": [
{
"message": "Invalid match request ID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check the match request ID for correctness.",
"errorCode": "KT-GB-10602"
}
}
]}
KT-GB-10603
Error Type: VALIDATION
Check postcode and address line are not empty
Error Message
{"errors": [
{
"message": "Empty postcode and address line provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check postcode and address line are not empty",
"errorCode": "KT-GB-10603"
}
}
]}
KT-GB-10604
Error Type: VALIDATION
Check UPRN length
Error Message
{"errors": [
{
"message": "Invalid UPRN, length exceeds 12 digits.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check UPRN length",
"errorCode": "KT-GB-10604"
}
}
]}
KT-GB-10605
Error Type: VALIDATION
Check uprn contains only digits
Error Message
{"errors": [
{
"message": "Invalid UPRN, uprn must only contain digits.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check uprn contains only digits",
"errorCode": "KT-GB-10605"
}
}
]}
KT-GB-10606
Error Type: VALIDATION
Check postcode is valid
Error Message
{"errors": [
{
"message": "Invalid postcode, does not align with UK postcode rules.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check postcode is valid",
"errorCode": "KT-GB-10606"
}
}
]}
KT-GB-10607
Error Type: VALIDATION
Service type IAS or NBICS must be passed.
Error Message
{"errors": [
{
"message": "Services cannot be empty. At least one service must be selected for switching.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Service type IAS or NBICS must be passed.",
"errorCode": "KT-GB-10607"
}
}
]}
KT-GB-10608
Error Type: VALIDATION
Surname must be a valid string.
Error Message
{"errors": [
{
"message": "Surname must be a valid string.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Surname must be a valid string.",
"errorCode": "KT-GB-10608"
}
}
]}
KT-GB-10609
Error Type: VALIDATION
Invalid losing RCPID.
Error Message
{"errors": [
{
"message": "Invalid losing RCPID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid losing RCPID.",
"errorCode": "KT-GB-10609"
}
}
]}
KT-GB-11001
Error Type: VALIDATION
Could not validate meter.
Error Message
{"errors": [
{
"message": "Could not validate meter.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not validate meter.",
"errorCode": "KT-GB-11001"
}
}
]}
KT-GB-11002
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to exchange meter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-11002"
}
}
]}
KT-GB-11003
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to install meter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-11003"
}
}
]}
KT-GB-11004
Error Type: APPLICATION
Provided product code(s) are not suitable for the supply point(s).
Error Message
{"errors": [
{
"message": "Unable to switch to metered supply.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Provided product code(s) are not suitable for the supply point(s).",
"errorCode": "KT-GB-11004"
}
}
]}
KT-GB-11005
Error Type: VALIDATION
Could not modify meter.
Error Message
{"errors": [
{
"message": "Could not modify meter.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not modify meter.",
"errorCode": "KT-GB-11005"
}
}
]}
KT-GB-11006
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Water meter cannot be found with the provided identifiers.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-11006"
}
}
]}
KT-GB-1120
Error Type: APPLICATION
There was a problem requesting password reset.
Error Message
{"errors": [
{
"message": "Unable to request password reset.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There was a problem requesting password reset.",
"errorCode": "KT-GB-1120"
}
}
]}
KT-GB-1301
Error Type: VALIDATION
The provided postcode is not a UK postcode
Error Message
{"errors": [
{
"message": "The provided postcode is not a UK postcode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided postcode is not a UK postcode",
"errorCode": "KT-GB-1301"
}
}
]}
KT-GB-1501
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Cannot get grouped line items.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-1501"
}
}
]}
KT-GB-3810
Error Type: NOT FOUND
Could not get cost of usage. Ensure meter type is supported.
Error Message
{"errors": [
{
"message": "Unable to get cost of usage.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Could not get cost of usage. Ensure meter type is supported.",
"errorCode": "KT-GB-3810"
}
}
]}
KT-GB-3811
Error Type: NOT FOUND
Not able to query unit rates.
Error Message
{"errors": [
{
"message": "Unable to get unit rates.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Not able to query unit rates.",
"errorCode": "KT-GB-3811"
}
}
]}
KT-GB-3910
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "This feature is not available to business accounts.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-3910"
}
}
]}
KT-GB-3911
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Your payment day cannot be changed at this time.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3911"
}
}
]}
KT-GB-3912
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to update payment day.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3912"
}
}
]}
KT-GB-3913
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "The vendor is currently unavailable.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-3913"
}
}
]}
KT-GB-3914
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to get earliest ssd payment date.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3914"
}
}
]}
KT-GB-3915
Error Type: APPLICATION
The payment adequacy data could not be calculated at the moment.
Error Message
{"errors": [
{
"message": "Could not calculate current PA data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The payment adequacy data could not be calculated at the moment.",
"errorCode": "KT-GB-3915"
}
}
]}
KT-GB-3916
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No statement in last 60 days.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-3916"
}
}
]}
KT-GB-3917
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "No statement in last 60 days.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3917"
}
}
]}
KT-GB-3918
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-3918"
}
}
]}
KT-GB-3919
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid payment schedule amount.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-3919"
}
}
]}
KT-GB-3920
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Cannot update payment schedule amount.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3920"
}
}
]}
KT-GB-3921
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Cannot calculate payment schedule amount.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3921"
}
}
]}
KT-GB-3922
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "This configuration of payment schedule is not supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-3922"
}
}
]}
KT-GB-3930
Error Type: VALIDATION
Could not validate instruction and/or schedule input.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not validate instruction and/or schedule input.",
"errorCode": "KT-GB-3930"
}
}
]}
KT-GB-3931
Error Type: VALIDATION
Could not validate payment schedule input.
Error Message
{"errors": [
{
"message": "Invalid data for payment schedule input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Could not validate payment schedule input.",
"errorCode": "KT-GB-3931"
}
}
]}
KT-GB-4011
Error Type: NOT FOUND
Could not get usage. Check that the query variables are feasible.
Error Message
{"errors": [
{
"message": "No SMETS consumption found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Could not get usage. Check that the query variables are feasible.",
"errorCode": "KT-GB-4011"
}
}
]}
KT-GB-4012
Error Type: NOT FOUND
The device cannot be found with the provided ID. Make sure the ID is correct.
Error Message
{"errors": [
{
"message": "Unable to find the CAD device.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The device cannot be found with the provided ID. Make sure the ID is correct.",
"errorCode": "KT-GB-4012"
}
}
]}
KT-GB-4013
Error Type: NOT FOUND
Make sure your CAD device type is correct.
Error Message
{"errors": [
{
"message": "Received invalid device type to remove other than CAD.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "Make sure your CAD device type is correct.",
"errorCode": "KT-GB-4013"
}
}
]}
KT-GB-4014
Error Type: NOT FOUND
There is no EAC data available for this register.
Error Message
{"errors": [
{
"message": "No EAC available for register.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "There is no EAC data available for this register.",
"errorCode": "KT-GB-4014"
}
}
]}
KT-GB-4015
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Cannot update smart meter reading frequency preferences.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4015"
}
}
]}
KT-GB-4019
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "This device type is not currently supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4019"
}
}
]}
KT-GB-4020
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to join the device to the Home Area Network.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4020"
}
}
]}
KT-GB-4021
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid MPxN.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4021"
}
}
]}
KT-GB-4022
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "MPxN not recognised.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4022"
}
}
]}
KT-GB-4023
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to commission the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4023"
}
}
]}
KT-GB-4024
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The provided device ID does not match any devices known by Kraken.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4024"
}
}
]}
KT-GB-4025
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to decommission the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4025"
}
}
]}
KT-GB-4026
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Either the mpxn or mpan input must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4026"
}
}
]}
KT-GB-4027
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "If both mpxn and mpan are provided, they must match.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4027"
}
}
]}
KT-GB-4028
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Please input a valid MPxN.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4028"
}
}
]}
KT-GB-4029
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Meter point not found for MPAN.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4029"
}
}
]}
KT-GB-4030
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Meter point not found for MPRN.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4030"
}
}
]}
KT-GB-4031
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to join the device to the CHF.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4031"
}
}
]}
KT-GB-4032
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to remove the device.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4032"
}
}
]}
KT-GB-4033
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "No electricity device found matching device ID.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4033"
}
}
]}
KT-GB-4034
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error requesting consumption data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4034"
}
}
]}
KT-GB-4035
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No device matching the old device ID was found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4035"
}
}
]}
KT-GB-4036
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "The old device ID does not relate to a Communications Hub.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4036"
}
}
]}
KT-GB-4037
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "This request is not supported by the device's smartmeter adapter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4037"
}
}
]}
KT-GB-4038
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error sending the request to replace the Communications Hub.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4038"
}
}
]}
KT-GB-4039
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to query smart meter telemetry data.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4039"
}
}
]}
KT-GB-4040
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "'start', 'end', and 'grouping' must all be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4040"
}
}
]}
KT-GB-4041
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "'end' should be later than 'start'.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4041"
}
}
]}
KT-GB-4042
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Too many requests. Please wait before trying again.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4042"
}
}
]}
KT-GB-4043
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "A network error occurred. Please try again.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4043"
}
}
]}
KT-GB-4046
Error Type: APPLICATION
Currently unable to bill up to your latest reading.
Error Message
{"errors": [
{
"message": "Unable to bill to latest reading.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Currently unable to bill up to your latest reading.",
"errorCode": "KT-GB-4046"
}
}
]}
KT-GB-4047
Error Type: APPLICATION
Unable to initiate a COMC following a change to the meter reading frequency
Error Message
{"errors": [
{
"message": "Unable to initiate a COMC following a change to the meter reading frequency.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to initiate a COMC following a change to the meter reading frequency",
"errorCode": "KT-GB-4047"
}
}
]}
KT-GB-4048
Error Type: VALIDATION
The device is not currently operating in prepayment mode, so we are unable to query for prepayment data such as the current balance snapshot.
Error Message
{"errors": [
{
"message": "Device not in prepayment mode.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The device is not currently operating in prepayment mode, so we are unable to query for prepayment data such as the current balance snapshot.",
"errorCode": "KT-GB-4048"
}
}
]}
KT-GB-4049
Error Type: NOT FOUND
We do not currently hold a prepayment balance snapshot for this device. This is retrieved once a day, so if you try again tomorrow there should be one.
Error Message
{"errors": [
{
"message": "Balance snapshot not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "We do not currently hold a prepayment balance snapshot for this device. This is retrieved once a day, so if you try again tomorrow there should be one.",
"errorCode": "KT-GB-4049"
}
}
]}
KT-GB-4050
Error Type: NOT FOUND
The smart meter could not be found in our database. Please check the details you've provided and, if correct, contact our customer support team.
Error Message
{"errors": [
{
"message": "Smart meter not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The smart meter could not be found in our database. Please check the details you've provided and, if correct, contact our customer support team.",
"errorCode": "KT-GB-4050"
}
}
]}
KT-GB-4051
Error Type: VALIDATION
The start of the range must be within the last 30 days. Please try a more recent date.
Error Message
{"errors": [
{
"message": "The start of the range is too far in the past.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The start of the range must be within the last 30 days. Please try a more recent date.",
"errorCode": "KT-GB-4051"
}
}
]}
KT-GB-4052
Error Type: NOT FOUND
We do not currently hold details of any payments to smart meters in prepayment mode belonging to this account.
Error Message
{"errors": [
{
"message": "Prepayment payments not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "We do not currently hold details of any payments to smart meters in prepayment mode belonging to this account.",
"errorCode": "KT-GB-4052"
}
}
]}
KT-GB-4053
Error Type: VALIDATION
An Alt HAN device is not connected to meters, so there should not be a fuel type associated with it.
Error Message
{"errors": [
{
"message": "Fuel type should not be specified for Alt HAN device.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "An Alt HAN device is not connected to meters, so there should not be a fuel type associated with it.",
"errorCode": "KT-GB-4053"
}
}
]}
KT-GB-4054
Error Type: VALIDATION
Temporary credit can not be applied from a specific payment. Please choose one or the other.
Error Message
{"errors": [
{
"message": "Both Temporary Credit and Payment Intent Token provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Temporary credit can not be applied from a specific payment. Please choose one or the other.",
"errorCode": "KT-GB-4054"
}
}
]}
KT-GB-4055
Error Type: AUTHORIZATION
The viewer is not authorized to add temporary credit to this account.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to add temporary credit to this account.",
"errorCode": "KT-GB-4055"
}
}
]}
KT-GB-4101
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to update SSD for account.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4101"
}
}
]}
KT-GB-4102
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to start smart onboarding process.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4102"
}
}
]}
KT-GB-4103
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "Unable to start export onboarding process.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-4103"
}
}
]}
KT-GB-4111
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to renew agreements for tariff renewal.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4111"
}
}
]}
KT-GB-4112
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to renew agreements for meter point at this time. Please try again later.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4112"
}
}
]}
KT-GB-4113
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "At least one list of agreements to renew is required.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4113"
}
}
]}
KT-GB-4114
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to renew agreements.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4114"
}
}
]}
KT-GB-4115
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Could not create smart meter interest for account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4115"
}
}
]}
KT-GB-4116
Error Type: VALIDATION
The SwitchMeterPointProductsInput data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The SwitchMeterPointProductsInput data is invalid.",
"errorCode": "KT-GB-4116"
}
}
]}
KT-GB-4117
Error Type: APPLICATION
Unable to process product switch.
Error Message
{"errors": [
{
"message": "Unable to process product switch.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Unable to process product switch.",
"errorCode": "KT-GB-4117"
}
}
]}
KT-GB-4118
Error Type: NOT FOUND
MPxN needs to be either from an existing electricity or gas meter point.
Error Message
{"errors": [
{
"message": "Invalid MPxN.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "MPxN needs to be either from an existing electricity or gas meter point.",
"errorCode": "KT-GB-4118"
}
}
]}
KT-GB-4119
Error Type: APPLICATION
The meter point is already on another account.
Error Message
{"errors": [
{
"message": "Meter point already on another account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The meter point is already on another account.",
"errorCode": "KT-GB-4119"
}
}
]}
KT-GB-4120
Error Type: APPLICATION
The meter point has no active agreement.
Error Message
{"errors": [
{
"message": "MPxN has no active agreement.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The meter point has no active agreement.",
"errorCode": "KT-GB-4120"
}
}
]}
KT-GB-4121
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to process refund request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4121"
}
}
]}
KT-GB-4122
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Account Number is required.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4122"
}
}
]}
KT-GB-4123
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Desired SSD is required.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4123"
}
}
]}
KT-GB-4124
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4124"
}
}
]}
KT-GB-4125
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4125"
}
}
]}
KT-GB-4126
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Electricity and gas agreement input is invalid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4126"
}
}
]}
KT-GB-4127
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to send refund request confirmation email.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4127"
}
}
]}
KT-GB-4135
Error Type: AUTHORIZATION
The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "The viewer is not authorized to execute the query/mutation. Check authentication or roles/permissions.",
"errorCode": "KT-GB-4135"
}
}
]}
KT-GB-4210
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Bookings not supported for agent appointed at property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4210"
}
}
]}
KT-GB-4211
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Timeslot no longer available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4211"
}
}
]}
KT-GB-4212
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Missing or invalid data for account or property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4212"
}
}
]}
KT-GB-4213
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Application not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4213"
}
}
]}
KT-GB-4214
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Booking is not supported with the agent appointed at property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4214"
}
}
]}
KT-GB-4215
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to retrieve timeslots from agent API.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4215"
}
}
]}
KT-GB-4216
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error cancelling siteworks appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4216"
}
}
]}
KT-GB-4217
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unknown agent carrying out the appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4217"
}
}
]}
KT-GB-4218
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Appointment cancellation not yet supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4218"
}
}
]}
KT-GB-4219
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Property does not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4219"
}
}
]}
KT-GB-4220
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No account currently active at property.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4220"
}
}
]}
KT-GB-4221
Error Type: APPLICATION
The accounts has at least one other property. We could not confirm whether this should be treated as a duplicate.
Error Message
{"errors": [
{
"message": "Could not confirm duplicate property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The accounts has at least one other property. We could not confirm whether this should be treated as a duplicate.",
"errorCode": "KT-GB-4221"
}
}
]}
KT-GB-4222
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "The provided 'siteworksRequestId' is not a valid UUID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4222"
}
}
]}
KT-GB-4223
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Siteworks request not found. Check the provided 'siteworksRequestId' is correct.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4223"
}
}
]}
KT-GB-4224
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Error processing siteworks appointment.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4224"
}
}
]}
KT-GB-4225
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No account for MPAN.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4225"
}
}
]}
KT-GB-4226
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No account for MPRN.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4226"
}
}
]}
KT-GB-4227
Error Type: APPLICATION
The property does not have an account.
Error Message
{"errors": [
{
"message": "No account for property.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The property does not have an account.",
"errorCode": "KT-GB-4227"
}
}
]}
KT-GB-4228
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Cannot currently book appointments for legacy prepay meters.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4228"
}
}
]}
KT-GB-4229
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "A smart meter exchange appointment for this date already exists.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4229"
}
}
]}
KT-GB-4230
Error Type: VALIDATION
Create or update siteworks appointment input is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Create or update siteworks appointment input is invalid.",
"errorCode": "KT-GB-4230"
}
}
]}
KT-GB-4231
Error Type: VALIDATION
Report removed meter input is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Report removed meter input is invalid.",
"errorCode": "KT-GB-4231"
}
}
]}
KT-GB-4232
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No meterpoint was found or provided in the payload.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4232"
}
}
]}
KT-GB-4233
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "24 hour slot not supported.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-4233"
}
}
]}
KT-GB-4610
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No products found for requested product codes.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4610"
}
}
]}
KT-GB-4612
Error Type: NOT FOUND
The quote cannot be found with the provided code. Make sure the code is correct.
Error Message
{"errors": [
{
"message": "Unable to refresh quote - quote not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The quote cannot be found with the provided code. Make sure the code is correct.",
"errorCode": "KT-GB-4612"
}
}
]}
KT-GB-4613
Error Type: APPLICATION
Something went wrong while refreshing the quote.
Error Message
{"errors": [
{
"message": "Error generating quote.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Something went wrong while refreshing the quote.",
"errorCode": "KT-GB-4613"
}
}
]}
KT-GB-4614
Error Type: VALIDATION
The QuoteAccountsOnProductInput data is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The QuoteAccountsOnProductInput data is invalid.",
"errorCode": "KT-GB-4614"
}
}
]}
KT-GB-4615
Error Type: VALIDATION
Invalid input to new meter point quote.
Error Message
{"errors": [
{
"message": "Invalid input to new meter point quote.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid input to new meter point quote.",
"errorCode": "KT-GB-4615"
}
}
]}
KT-GB-4616
Error Type: NOT FOUND
No available products found for this quote input.
Error Message
{"errors": [
{
"message": "No available products found for this quote input.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "No available products found for this quote input.",
"errorCode": "KT-GB-4616"
}
}
]}
KT-GB-4617
Error Type: NOT FOUND
The quoted product cannot be found with the provided id. Make sure the id is correct.
Error Message
{"errors": [
{
"message": "Quoted product not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The quoted product cannot be found with the provided id. Make sure the id is correct.",
"errorCode": "KT-GB-4617"
}
}
]}
KT-GB-4618
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Quote request not found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4618"
}
}
]}
KT-GB-4619
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-4619"
}
}
]}
KT-GB-4620
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-4620"
}
}
]}
KT-GB-4621
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Unable to find GSP for postcode.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-4621"
}
}
]}
KT-GB-4622
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Supply type not supported.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4622"
}
}
]}
KT-GB-4623
Error Type: VALIDATION
Requote input is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Requote input is invalid.",
"errorCode": "KT-GB-4623"
}
}
]}
KT-GB-4624
Error Type: VALIDATION
Create Quote Request For Products input is invalid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Create Quote Request For Products input is invalid.",
"errorCode": "KT-GB-4624"
}
}
]}
KT-GB-4625
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to create quote request.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-4625"
}
}
]}
KT-GB-5010
Error Type: APPLICATION
Something went wrong while redeeming OctoPoints.
Error Message
{"errors": [
{
"message": "Error redeeming OctoPoints.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Something went wrong while redeeming OctoPoints.",
"errorCode": "KT-GB-5010"
}
}
]}
KT-GB-5011
Error Type: APPLICATION
There are are not enough OctoPoints in the account to redeem.
Error Message
{"errors": [
{
"message": "Not enough OctoPoints for redemption.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "There are are not enough OctoPoints in the account to redeem.",
"errorCode": "KT-GB-5011"
}
}
]}
KT-GB-5110
Error Type: NOT FOUND
The specified campaign could not be found.
Error Message
{"errors": [
{
"message": "Campaign not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The specified campaign could not be found.",
"errorCode": "KT-GB-5110"
}
}
]}
KT-GB-5111
Error Type: NOT FOUND
A valid meter point could not be found for this account.
Error Message
{"errors": [
{
"message": "Meter point not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "A valid meter point could not be found for this account.",
"errorCode": "KT-GB-5111"
}
}
]}
KT-GB-5112
Error Type: APPLICATION
Campaign was not joined due to an application error.
Error Message
{"errors": [
{
"message": "Error joining campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Campaign was not joined due to an application error.",
"errorCode": "KT-GB-5112"
}
}
]}
KT-GB-5113
Error Type: NOT FOUND
A valid property could not be found for the given meter point.
Error Message
{"errors": [
{
"message": "Property not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "A valid property could not be found for the given meter point.",
"errorCode": "KT-GB-5113"
}
}
]}
KT-GB-5114
Error Type: NOT FOUND
The Saving Sessions event could not be found.
Error Message
{"errors": [
{
"message": "Saving Sessions event not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "The Saving Sessions event could not be found.",
"errorCode": "KT-GB-5114"
}
}
]}
KT-GB-5115
Error Type: APPLICATION
The Saving Sessions event could not be joined due to an application error.
Error Message
{"errors": [
{
"message": "Error joining event.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "The Saving Sessions event could not be joined due to an application error.",
"errorCode": "KT-GB-5115"
}
}
]}
KT-GB-5116
Error Type: VALIDATION
Account is not part of an active Saving Sessions campaign.
Error Message
{"errors": [
{
"message": "Account is not part of a Saving Sessions campaign.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account is not part of an active Saving Sessions campaign.",
"errorCode": "KT-GB-5116"
}
}
]}
KT-GB-5117
Error Type: VALIDATION
Account does not meet all criteria required to join Saving Sessions event.
Error Message
{"errors": [
{
"message": "Account ineligible to join Saving Sessions event.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account does not meet all criteria required to join Saving Sessions event.",
"errorCode": "KT-GB-5117"
}
}
]}
KT-GB-5411
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Failed to update special circumstance record.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5411"
}
}
]}
KT-GB-5412
Error Type: APPLICATION
This mutation is only for users who have a blackhole email.
Error Message
{"errors": [
{
"message": "User already has an email address.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This mutation is only for users who have a blackhole email.",
"errorCode": "KT-GB-5412"
}
}
]}
KT-GB-5413
Error Type: VALIDATION
Invalid inputs for updating a blackhole email.
Error Message
{"errors": [
{
"message": "Invalid inputs for updating a blackhole email.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Invalid inputs for updating a blackhole email.",
"errorCode": "KT-GB-5413"
}
}
]}
KT-GB-5414
Error Type: VALIDATION
Check the input field documentation.
Error Message
{"errors": [
{
"message": "The given preferences are not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Check the input field documentation.",
"errorCode": "KT-GB-5414"
}
}
]}
KT-GB-5415
Error Type: VALIDATION
The requested PSR record type is not valid.
Error Message
{"errors": [
{
"message": "The requested PSR record type is not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The requested PSR record type is not valid.",
"errorCode": "KT-GB-5415"
}
}
]}
KT-GB-5416
Error Type: VALIDATION
The provided move in new customer input is not valid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided move in new customer input is not valid.",
"errorCode": "KT-GB-5416"
}
}
]}
KT-GB-5601
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "One of either MPAN or MPRN must be provided.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-5601"
}
}
]}
KT-GB-5610
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Account does not exist.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-5610"
}
}
]}
KT-GB-5611
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Product must have exactly one context.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-5611"
}
}
]}
KT-GB-5911
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "We have assigned all electric blanket discount codes.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5911"
}
}
]}
KT-GB-5912
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Account already has a discount code assigned.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5912"
}
}
]}
KT-GB-5913
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An error occurred assigning a discount code.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-5913"
}
}
]}
KT-GB-6011
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to determine if blanket has already been sent.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6011"
}
}
]}
KT-GB-6012
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Unable to determine if blankets are available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6012"
}
}
]}
KT-GB-6013
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Account is not eligible to order a blanket.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6013"
}
}
]}
KT-GB-6014
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An error occurred placing the order.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6014"
}
}
]}
KT-GB-6111
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Invalid/No payment instruction found for the given account.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6111"
}
}
]}
KT-GB-6211
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Account does not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6211"
}
}
]}
KT-GB-6212
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Meter does not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6212"
}
}
]}
KT-GB-6216
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "No ledgers exist for meter/account combination.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6216"
}
}
]}
KT-GB-6219
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Prepay meter ledger for prepay payment does not exist.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6219"
}
}
]}
KT-GB-6312
Error Type: VALIDATION
There was a problem querying the unit rates.
Error Message
{"errors": [
{
"message": "Unable to query unit rates.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "There was a problem querying the unit rates.",
"errorCode": "KT-GB-6312"
}
}
]}
KT-GB-6314
Error Type: APPLICATION
Agile Rate Calculation information could not be loaded for this tariff.
Error Message
{"errors": [
{
"message": "Tariff does not have a defined agile price cap.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Agile Rate Calculation information could not be loaded for this tariff.",
"errorCode": "KT-GB-6314"
}
}
]}
KT-GB-6411
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Could not create electricity meter reading.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6411"
}
}
]}
KT-GB-6412
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Electricity reading cannot be found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6412"
}
}
]}
KT-GB-6413
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Electricity reading to be amended must be unbilled.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6413"
}
}
]}
KT-GB-6414
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Meter reading could not be updated. Input not valid.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6414"
}
}
]}
KT-GB-6415
Error Type: NOT FOUND
A meter could not be found for the given identifier.
Error Message
{"errors": [
{
"message": "Water meter cannot be found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "A meter could not be found for the given identifier.",
"errorCode": "KT-GB-6415"
}
}
]}
KT-GB-6416
Error Type: APPLICATION
An error occurred when trying to estimate the reading for the given meter.
Error Message
{"errors": [
{
"message": "Unable to estimate the reading for the given meter.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "An error occurred when trying to estimate the reading for the given meter.",
"errorCode": "KT-GB-6416"
}
}
]}
KT-GB-6610
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "We're sorry but we can't communicate with our address database right now to look up your address. Please try again.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6610"
}
}
]}
KT-GB-6611
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "We couldn't find a match for this postcode. Please verify it and try again.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6611"
}
}
]}
KT-GB-6612
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "We couldn't find a match for this address. Please verify it and try again.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6612"
}
}
]}
KT-GB-6613
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-6613"
}
}
]}
KT-GB-6614
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-6614"
}
}
]}
KT-GB-6615
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "No property periods for account.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6615"
}
}
]}
KT-GB-6616
Error Type: VALIDATION
Move out date cannot be on or before the start of the account's current property effective period.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Move out date cannot be on or before the start of the account's current property effective period.",
"errorCode": "KT-GB-6616"
}
}
]}
KT-GB-6617
Error Type: VALIDATION
A move in date is required if moving into new property.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "A move in date is required if moving into new property.",
"errorCode": "KT-GB-6617"
}
}
]}
KT-GB-6618
Error Type: VALIDATION
We don't process move-ins more than 6 months after the move.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "We don't process move-ins more than 6 months after the move.",
"errorCode": "KT-GB-6618"
}
}
]}
KT-GB-6619
Error Type: VALIDATION
We don't process move-outs more than 6 months in advance.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "We don't process move-outs more than 6 months in advance.",
"errorCode": "KT-GB-6619"
}
}
]}
KT-GB-6620
Error Type: VALIDATION
The provided postcode is not a UK postcode
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided postcode is not a UK postcode",
"errorCode": "KT-GB-6620"
}
}
]}
KT-GB-6621
Error Type: VALIDATION
The provided address is not valid
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided address is not valid",
"errorCode": "KT-GB-6621"
}
}
]}
KT-GB-6622
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Account not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6622"
}
}
]}
KT-GB-6623
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Property not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6623"
}
}
]}
KT-GB-6624
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An error occurred when trying to process this house move.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6624"
}
}
]}
KT-GB-6625
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "An error occurred when trying to process this house move.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6625"
}
}
]}
KT-GB-6626
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "There was an error processing the PSR data.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6626"
}
}
]}
KT-GB-6627
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "There are missing agent appointments.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-6627"
}
}
]}
KT-GB-6628
Error Type: VALIDATION
The provided move out input is not valid.
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided move out input is not valid.",
"errorCode": "KT-GB-6628"
}
}
]}
KT-GB-6629
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No property found for this postcode.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6629"
}
}
]}
KT-GB-6630
Error Type: SERVICE AVAILABILITY
Error Message
{"errors": [
{
"message": "We can't communicate with our address database right now to look up your address. Please try again.",
"extensions": {
"errorType": "SERVICE AVAILABILITY",
"errorDescription": "",
"errorCode": "KT-GB-6630"
}
}
]}
KT-GB-6631
Error Type: VALIDATION
The provided Unique Property Reference Number is not valid
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided Unique Property Reference Number is not valid",
"errorCode": "KT-GB-6631"
}
}
]}
KT-GB-6632
Error Type: NOT FOUND
We couldn't find a match for this UPRN. Please verify it and try again.
Error Message
{"errors": [
{
"message": "UPRN not found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "We couldn't find a match for this UPRN. Please verify it and try again.",
"errorCode": "KT-GB-6632"
}
}
]}
KT-GB-6811
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Account does not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-6811"
}
}
]}
KT-GB-6812
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6812"
}
}
]}
KT-GB-6813
Error Type: VALIDATION
Error Message
{"errors": [
{
"message": "Invalid data.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "",
"errorCode": "KT-GB-6813"
}
}
]}
KT-GB-7601
Error Type: VALIDATION
The conversation requested to be opened either doesn't exist or is not in a state to be opened by this request.
Error Message
{"errors": [
{
"message": "The conversation cannot be opened.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The conversation requested to be opened either doesn't exist or is not in a state to be opened by this request.",
"errorCode": "KT-GB-7601"
}
}
]}
KT-GB-9310
Error Type: VALIDATION
This account is not able to join Octoplus.
Error Message
{"errors": [
{
"message": "Account ineligible for joining Octoplus.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This account is not able to join Octoplus.",
"errorCode": "KT-GB-9310"
}
}
]}
KT-GB-9311
Error Type: APPLICATION
This account couldn't be signed up to Octoplus right now. Please try again in a while.
Error Message
{"errors": [
{
"message": "Error joining campaign.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This account couldn't be signed up to Octoplus right now. Please try again in a while.",
"errorCode": "KT-GB-9311"
}
}
]}
KT-GB-9312
Error Type: VALIDATION
This account is already signed up to Octoplus.
Error Message
{"errors": [
{
"message": "Account already signed up to Octoplus.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "This account is already signed up to Octoplus.",
"errorCode": "KT-GB-9312"
}
}
]}
KT-GB-9313
Error Type: VALIDATION
Account does not have enough Octopoints.
Error Message
{"errors": [
{
"message": "Not enough Octopoints.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account does not have enough Octopoints.",
"errorCode": "KT-GB-9313"
}
}
]}
KT-GB-9314
Error Type: APPLICATION
Something went wrong whilst trying to process the reward.
Error Message
{"errors": [
{
"message": "Reward could not be processed.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Something went wrong whilst trying to process the reward.",
"errorCode": "KT-GB-9314"
}
}
]}
KT-GB-9315
Error Type: APPLICATION
No available reward of this type could be found.
Error Message
{"errors": [
{
"message": "Reward of this type unavailable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "No available reward of this type could be found.",
"errorCode": "KT-GB-9315"
}
}
]}
KT-GB-9316
Error Type: VALIDATION
Account must be enrolled in Octoplus to perform this action.
Error Message
{"errors": [
{
"message": "Account is not Octoplus-enrolled.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Account must be enrolled in Octoplus to perform this action.",
"errorCode": "KT-GB-9316"
}
}
]}
KT-GB-9317
Error Type: NOT FOUND
A reward with this id could not be found for this account user.
Error Message
{"errors": [
{
"message": "Could not find the reward.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "A reward with this id could not be found for this account user.",
"errorCode": "KT-GB-9317"
}
}
]}
KT-GB-9318
Error Type: APPLICATION
Partner rewards are current disabled - cannot complete this action.
Error Message
{"errors": [
{
"message": "Partner rewards are not currently available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Partner rewards are current disabled - cannot complete this action.",
"errorCode": "KT-GB-9318"
}
}
]}
KT-GB-9319
Error Type: APPLICATION
This feature is currently disabled - cannot complete this action.
Error Message
{"errors": [
{
"message": "This feature is not currently available.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "This feature is currently disabled - cannot complete this action.",
"errorCode": "KT-GB-9319"
}
}
]}
KT-GB-9320
Error Type: VALIDATION
One or more inputs is invalid.
Error Message
{"errors": [
{
"message": "Invalid input.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "One or more inputs is invalid.",
"errorCode": "KT-GB-9320"
}
}
]}
KT-GB-9321
Error Type: APPLICATION
Rewards vendor is currently unavailable.
Error Message
{"errors": [
{
"message": "Rewards vendor unavailable.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Rewards vendor is currently unavailable.",
"errorCode": "KT-GB-9321"
}
}
]}
KT-GB-9322
Error Type: NOT FOUND
An offer with this slug could not be found.
Error Message
{"errors": [
{
"message": "Could not find the offer.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "An offer with this slug could not be found.",
"errorCode": "KT-GB-9322"
}
}
]}
KT-GB-9323
Error Type: APPLICATION
Could not create a customer contact link for this account.
Error Message
{"errors": [
{
"message": "Could not create contact link.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "Could not create a customer contact link for this account.",
"errorCode": "KT-GB-9323"
}
}
]}
KT-GB-9324
Error Type: NOT FOUND
An offer group with this ID could not be found.
Error Message
{"errors": [
{
"message": "Could not find the offer group.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "An offer group with this ID could not be found.",
"errorCode": "KT-GB-9324"
}
}
]}
KT-GB-9325
Error Type: VALIDATION
The provided constantine slug is does not exist.
Error Message
{"errors": [
{
"message": "Invalid constantine slug.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided constantine slug is does not exist.",
"errorCode": "KT-GB-9325"
}
}
]}
KT-GB-9326
Error Type: VALIDATION
The provided spawn id does not exist.
Error Message
{"errors": [
{
"message": "Invalid spawn ID.",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "The provided spawn id does not exist.",
"errorCode": "KT-GB-9326"
}
}
]}
KT-GB-9327
Error Type: APPLICATION
We were unable to create the Snap. Please try again.
Error Message
{"errors": [
{
"message": "Snap failed to create.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "We were unable to create the Snap. Please try again.",
"errorCode": "KT-GB-9327"
}
}
]}
KT-GB-9510
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "At least one agreement ID is required.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9510"
}
}
]}
KT-GB-9511
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Please, provide either electricity_agreement_id or gas_agreement_id. Both are not accepted.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9511"
}
}
]}
KT-GB-9512
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No agreement found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9512"
}
}
]}
KT-GB-9513
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No follow on product found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9513"
}
}
]}
KT-GB-9514
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "No available product found.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9514"
}
}
]}
KT-GB-9515
Error Type: APPLICATION
Error Message
{"errors": [
{
"message": "Multiple available products found.",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "",
"errorCode": "KT-GB-9515"
}
}
]}
KT-GB-9516
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "We were unable to find any products for this brand.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9516"
}
}
]}
KT-GB-9517
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "We were unable to determine the GSP group ID from the postcode.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9517"
}
}
]}
KT-GB-9518
Error Type: VALIDATION
Input data for product rate(s) is invalid. Please check input data and try again.
Error Message
{"errors": [
{
"message": "Invalid input data for product rate(s).",
"extensions": {
"errorType": "VALIDATION",
"errorDescription": "Input data for product rate(s) is invalid. Please check input data and try again.",
"errorCode": "KT-GB-9518"
}
}
]}
KT-GB-9519
Error Type: APPLICATION
We were unable to create the product rate(s). Please try again.
Error Message
{"errors": [
{
"message": "Unable to create product rate(s).",
"extensions": {
"errorType": "APPLICATION",
"errorDescription": "We were unable to create the product rate(s). Please try again.",
"errorCode": "KT-GB-9519"
}
}
]}
KT-GB-9520
Error Type: NOT FOUND
Error Message
{"errors": [
{
"message": "Provided tag codes do not exist.",
"extensions": {
"errorType": "NOT FOUND",
"errorDescription": "",
"errorCode": "KT-GB-9520"
}
}
]}
KT-GB-9710
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-9710"
}
}
]}
KT-GB-9711
Error Type: AUTHORIZATION
Error Message
{"errors": [
{
"message": "Unauthorized.",
"extensions": {
"errorType": "AUTHORIZATION",
"errorDescription": "",
"errorCode": "KT-GB-9711"
}
}
]}