AppSessionOutcome

Values

• SWITCHED

  Switched

• SWITCHED_BUSINESS

  Switched Business

• SWITCHED_CREDIT_CHECK_WAIVER

  Switched (Credit Check Waiver)

• SWITCHED_FIRST_CONTACT

  Switched (First Contact)

• SWITCHED_CALLBACK

  Switched (Callback)

• SWITCHED_SMART_PRODUCT

  Switched (Smart Product)

• QUOTED_NO_SWITCH

  Quoted - no switch

• QUOTED_NO_SALE

  Quoted - no sale

• QUOTED_NO_SALE_QUOTE_EMAILED

  Quoted - no sale - quote emailed

• QUOTED_NO_SALE_PRICE

  Quoted - no sale price

• QUOTED_NO_SALE_EXIT_FEES

  Quoted - no sale exit fees

• QUOTED_NO_SALE_NO_EMAIL

  Quoted - no sale no email

• QUOTED_NO_SALE_ISSUE_BANK_DETAILS

  Quoted - no sale issue bank details

• QUOTED_NO_SALE_ADVANCED_PAYMENT

  Quoted - no sale advanced payment

• QUOTED_NO_SALE_STANDING_CHARGE

  Quoted - no sale standing charge

• QUOTED_NO_SALE_PAPER_BILLS

  Quoted - no sale paper bills

• QUOTED_NO_SALE_MONTHLY_DD

  Quoted - no sale monthly dd

• QUOTED_NO_SALE_CREDIT_CHECK_ISSUE

  Quoted - no sale credit check issue

• QUOTED_NO_SALE_WAIVER_WANTED

  Quoted - no sale waiver wanted

• QUOTED_NO_SALE_DEPOSIT

  Quoted - no sale objected to deposit

• QUOTED_NO_SALE_AUTOPAY

  Quoted - no sale objected to autopay

• QUOTED_NO_SALE_PREPAY

  Quoted - no sale prepay too high

• QUOTED_NO_SALE_UNSURE_OF_CURRENT_CONTRACT

  Quoted - no sale unsure of current contract

• QUOTED_NO_SALE_OTHER

  Quoted - no sale other

• INTERESTED

  Interested

• PITCH_NO_QUOTE

  Pitch - no quote

• NO_PITCH

  No pitch

• NO_PITCH_SWITCHED_RECENTLY

  No pitch - switched recently

• NO_PITCH_VULNERABLE

  No pitch - vulnerable

• NO_PITCH_NO_D2D

  No pitch - no d2d

• NO_PITCH_NOT_INTERESTED

  No pitch - not interested

• NO_PITCH_TPI_THIRD_PARTY

  No pitch - TPI/third party

• PITCH_NO_QUOTE_SWITCHED_RECENTLY

  Pitch no quote - switched recently

• PITCH_NO_QUOTE_PRICE

  Pitch no quote - price

• PITCH_NO_QUOTE_IN_CONTRACT

  Pitch no quote - in contract

• PITCH_NO_QUOTE_NO_EMAIL

  Pitch no quote - no email

• PITCH_NO_QUOTE_NOT_INTERESTED

  Pitch no quote - not interested

• PITCH_NO_QUOTE_ADVANCED_PAYMENT

  Pitch no quote - advanced payment

• CALLBACK

  Callback

• QUOTED_CALLBACK

  Quoted - callback

• CALLBACK_PITCHED

  Callback - pitched

• NO_ANSWER

  No answer

• NOT_BILL_PAYER

  Not bill payer

• NOT_DECISION_MAKER

  Not decision maker

• BUSY

  Busy

• MULTIPLE_PROPERTIES

  Multiple properties owned

• CALLBACK_COURTESY_CALL

  Callback - courtesy call

• DONT_CALL_AGAIN

  Don’t call again

• NO_COLD_CALLING

  No cold calling

• SHELTERED_HOUSING

  Sheltered housing

• NO_FIXED_ADDRESS

  No fixed address

• OCCUPY_ACCOUNT

  Occupy account

• OCCUPIER_NOT_BILL_PAYER

  Occupier - not bill payer

• OCCUPIER_NO_ANSWER

  Occupier - no answer

• OCCUPIER_REFUSED_TO_DISCUSS

  Occupier - refused to discuss

• OCCUPIER_SUSPECTED_EMPTY_PROPERTY

  Occupier - suspected empty property

• METER_READING

  Meter reading

• METER_READING_UNABLE_TO_TAKE_READING

  Meter reading - unable to take reading

• METER_READING_NO_ANSWER

  Meter reading - no answer

• ENERGY_HELP_VISIT_COMPLETED

  Energy help visit - completed

• ENERGY_HELP_VISIT_LEAFLET

  Energy help visit - leaflet left

• PSR_REGISTERED

  PSR registered

• SMART_METER_REGISTERED

  Smart meter registered

• CONSUMER_APP_DOWNLOAD

  Consumer app download

• EBSS_VOUCHER_CHECK_IN

  EBSS voucher check in

• PPM_REQUESTED

  PPM requested

• COT_PROVEN

  COT proven

• COT_NO_PROOF

  COT no proof

• COS

  COS

• PAID_IN_FULL

  Paid in full

• PAYMENT_PLAN

  Payment plan

• PAID_PARTIAL

  Paid partial

• PAID_REDUCED_SETTLEMENT

  Paid reduced settlement

• INSOLVENCY

  Insolvency

• EXHAUSTED_NO_CONTACT

  Exhausted - no contact

• EXHAUSTED_CONTACT

  Exhausted - contact

• UNABLE_TO_LOCATE

  Unable to locate

• EMPTY

  Empty

• DEMOLISHED

  Demolished

• UNABLE_TO_TRACE

  Unable to trace

• PRISON

  Prison

• VULNERABLE

  Vulnerable

• DECEASED

  Deceased

• WITHDRAWN

  Withdrawn

• QUERY

  Query

• WRONG_ADDRESS_SELECTED

  Wrong address selected

• PREPAYMENT_METER

  Prepayment meter

• EXISTING_CUSTOMER

  Already an existing customer

• LEAD_GENERATION

  Lead generation

• LEAD_GENERATION_EV

  Electric vehicle lead generation

• LEAD_GENERATION_EJ

  Electric juice switch & lead generation

• LEAD_GENERATION_EJ_LITE

  Electric juice lite switch & lead generation

• LEAD_GENERATION_BUSINESS

  Business lead generation

• LEAD_GENERATION_SOLAR

  Solar lead generation

• LEAD_GENERATION_HEAT_PUMP

  Heat pump lead generation

• PROPERTY_INELIGIBLE

  Property ineligible

• ELECTRIC_JUICE_SWITCH

  Electric juice switch

• ELECTRIC_JUICE_SWITCH_LITE

  Electric juice lite switch

• ELECTRIC_JUICE_NOT_INTERESTED

  Electric juice not interested

• VULNERABILITY_PROJECT

  Vulnerability project

• TRANSFERRED

  The customer was transferred to another team/agent

• SUCCESS

  Success

• UNSUCCESSFUL

  Unsuccessful

• OTHER

  Other