Get the average wait time for inbound calls with the given routing attributes. Note that calls with more attributes than those given will be included.

Arguments

attributes : [String]!


            required

Routing attribute references to filter calls by. Calls must have all of the given attributes to be included.

Returns

InboundCallAverageWaitTimeForAttributesType

Possible Errors

KT-CT-1113: Disabled GraphQL field requested.
KT-CT-11821: No calls found matching the given routing attributes.
KT-CT-7899: An internal error occurred.

Allowed Viewers

Customer

Partner User

Third party

Required Permissions

Can query calls

Query Complexity

Examples

The example data in the variables and responses below are autogenerated values designed to resemble real inputs. They do not represent actual customer data, and in some cases may require additional validation.

Query

query InboundCallAverageWaitTimeForAttributes($attributes: [String]!) {
  inboundCallAverageWaitTimeForAttributes(attributes: $attributes) {
    recent
    yesterday
  }
}

Variables

{
  "attributes": "party-common-develop-do-last"
}

Response

{
  "data": {
    "inboundCallAverageWaitTimeForAttributes": {
      "recent": 97,
      "yesterday": 22
    }
  }
}