All inferred routing attributes for team, location, and team groups (e.g., ['OPERATIONS_GROUP.TEAM.Team_A', 'OPERATIONS_GROUP.LOCATION.London', 'OPERATIONS_GROUP.GROUP_B']). Recommended for IVR usage.

location : TeamLocation!


            required

Location routing information for the selected team.

team : Team!


            required

The next operations team assigned in round-robin sequence.

teamGroups : [TeamGroup]!


            required

All operations team groups that the selected team belongs to.

The example data in the variables and responses below are autogenerated values designed to resemble real inputs. They do not represent actual customer data, and in some cases may require additional validation.

Example

{
  "allInferredRoutingAttributes": "away-health-south-join-quality",
  "location": TeamLocation,
  "team": Team,
  "teamGroups": [TeamGroup]
}