CreateAPIExceptionInput
Input fields
The account number associated with the exception, if available.
The ID of the user assigned to handle this exception.If no user is provided, no user will be assigned to the exception.
Category associated with this exception. Uses the default category if not provided.
The API client channel where the exception was triggered from.
Contextual information about the exception, if any.
The customer contact associated with the exception, if available.
External identifier mapping an entity on the client's database.
The key date associated with the exception, if available.
The ID of an operations team to handle this exception. If no team is provided, no team will be assigned to the exception.
The priority. Defaults to LOW if not provided.
The resolution status. Defaults to UNASSIGNED if not provided.
The resolution type. Defaults to UNASSIGNED if not provided.
The supply point identifier associated with the exception, if available.
Tags associated with this exception if any.
The user ID associated with the exception, if available.
Example
{
"accountNumber": "A-C66F5147",
"assignedUserId": 82692625,
"category": "UNKNOWN",
"channel": "debate-current-guess-star-become",
"context": {"key": "value"},
"customerContact": "send-bed-off-fund-dinner",
"externalIdentifier": "51175891",
"keyDate": "1972-04-28",
"operationsTeamId": 35073596,
"priority": "LOW",
"resolutionStatus": "ASSIGNED",
"resolutionType": "AUTOMATIC",
"supplyPointIdentifier": "52511471",
"tags": "MOVE_IN",
"userId": 87712954
}