Input fields

callId : ID! required

The ID of the call to connect the AI agent to.
goal : String

Optional goal for the AI eligibility check.

For example, 'submit_meter_reading'.
inferLanguageAttribute : Boolean default: True

Whether to infer the preferred language of the calling account.
inferOperationsGroupAttributes : Boolean default: True

Whether to infer the operations group attributes of the calling account.
priority : Int

The priority with which the call should be routed.

A higher number corresponds to a higher routing priority.
routingAttributes : [String!]

List of routing attribute references to add to the call.

For example, 'SKILL.ENERGY'. Each attribute should already have been created in Kraken.
waitingBehaviourUrl : String

A URL that defines the behaviour of the call when it is in the conference.

If not set, audio configured in Kraken will be played to the caller.

The URL must return a response that can be interpreted by the vendor handling the call. For example, if the call is handled by Twilio, TwiML supported by a waitUrl must be returned.
workScheduleIdentifier : String

Optional identifier (slug) of the work schedule associated with this AI agent call.

When set, this is passed through to the AI agent so it can take work schedule availability into account during handovers.
The example data in the variables and responses below are autogenerated values designed to resemble real inputs. They do not represent actual customer data, and in some cases may require additional validation.

Example

{ "callId": "86439324", "goal": "rest-site-manager-hour-PM", "inferLanguageAttribute": true, "inferOperationsGroupAttributes": true, "priority": 50, "routingAttributes": "middle-close-role-American-wonder", "waitingBehaviourUrl": "space-pick-environment-tree-where", "workScheduleIdentifier": "28673196" }